205 Reviews of Doggett Ford - Service Center
Wait was too long!! I went to have a tire replaced, and it was a 3 1/2hr wait due to confirming a warranty. It would have been nice for the salesperson to inform me inste I went to have a tire replaced, and it was a 3 1/2hr wait due to confirming a warranty. It would have been nice for the salesperson to inform me instead of having me just wait, wait and wait with no communication! I didn’t have any problems with any other personnel. Negative experience was only reflective of service worker who checked me in that day. More
Great Srevice!! Thanks Mr. Johnson for everything. All of the lugs on truck were stripped from going to one of the many tire shops all over Houston. They didn’t hav Thanks Mr. Johnson for everything. All of the lugs on truck were stripped from going to one of the many tire shops all over Houston. They didn’t have all 20 that I needed at the dealership and Larry Johnson checked another dealership and they had what I needed. He was kind enough to shuttle me there to get me on the Road again. Thanks Doggettt service team for providing me with 5 star service every 5K miles. You guys rock!! More
Oil Change service They had a special going on for a oil change so I took my truck there and it was done in 15 minutes and everyone was very friendly and professional. G They had a special going on for a oil change so I took my truck there and it was done in 15 minutes and everyone was very friendly and professional. Great service quick and easy. More
Quick & Friendly Service - OUTSTANDING EXPERIENCE I experienced an issue with my 2017 Ford Expedition on a Saturday and needed it back on the road ASAP. I called several dealerships and Doggett Ford w I experienced an issue with my 2017 Ford Expedition on a Saturday and needed it back on the road ASAP. I called several dealerships and Doggett Ford was the ONLY one that could look at my vehicle same day to give me a diagnosis. They were able to quickly diagnose the issue and inform me what needed to be done. I received a call on the following Monday that it had been repaired and it was all covered under warranty. I was extremely happy that they were able to have such a quick turnaround on my vehicle, because the other phone calls I made wouldn't have been able to diagnose my vehicle before Friday! Thank you Doggett Ford, you now have a lifelong customer and I will bring all of my vehicles here to be serviced. More
Performance Easy to make appointment. Service performed in a timely manner. Staff very friendly and courteous. Will recommend dealership to friends. Look forw Easy to make appointment. Service performed in a timely manner. Staff very friendly and courteous. Will recommend dealership to friends. Look forward to the completion of the new facility. More
Great service To make this short and to the point, my experience was great and I was taken care of in a professional and timely manner. I would highly recommend. To make this short and to the point, my experience was great and I was taken care of in a professional and timely manner. I would highly recommend. More
Awesome Chris in service department, is awesome kept me u updated every step of the way. He made sure I knew everything about my vehicle. I will definitely re Chris in service department, is awesome kept me u updated every step of the way. He made sure I knew everything about my vehicle. I will definitely recommend him, very professionall. More
Service for recalls Had a leaking oil pan for the third time and some recalls. Called Latonya, set up appointment and was offered a loaner truck until it was fixed. Great Had a leaking oil pan for the third time and some recalls. Called Latonya, set up appointment and was offered a loaner truck until it was fixed. Great customer service! More
It was a quick service for me and I thank you I was expecting my Ford F150 to be in the shop over the weekend with the problem i thought i had but it wasn't. I'm so grateful because I depend on my I was expecting my Ford F150 to be in the shop over the weekend with the problem i thought i had but it wasn't. I'm so grateful because I depend on my truck. More
Rude service manager The service I received was fine. The problem was the service advisor, 500057 Mark Wheeler. He was extremely rude. When I returned to the dealership The service I received was fine. The problem was the service advisor, 500057 Mark Wheeler. He was extremely rude. When I returned to the dealership, he totally ignored me. I assume his rudeness was because I wondered why Doggett didn't stay in Lone Star's location. Little did I know at the time that Doggett has plans to build a new facility. Anyhow, Mark Wheeler became extremely rude when I questioned why Doggett changed locations. When I returned to pick up my car he didn't even acknowledge my existence. I had planned to have all my maintenance don by Doggett. I had even planned to buy new tires at Doggett. But now I will have my service elsewhere even though Tommy Vaughn and Planet Ford are farther away. I will also buy my new tires else elsewhere. Cochise at Lone Star Ford was excellent. He was always extremely courteous and respectful. When I checked in he would check the tires, windhield wiper and other things to make sure they were in good working order. How I miss Cochise and Lone Star Ford. Rest assured, I will NOT buy my next car at Doggett. More