Doggett Ford - Service Center

I took my car to Lone Star on 01/12/13 because I needed to get my brakes repaired. Mr. Willis told me that my brakes were not that bad, but I needed some tires. I bought some tires and left Lone Star For to get my brakes repaired. Mr. Willis told me that my brakes were not that bad, but I needed some tires. I bought some tires and left Lone Star Ford and my brakes were still grinding. I ended up taking my vehicle to another shop to get my brakes repaired. So, in the future, I will not buy any tires from Lone Star Ford because they were very overpriced and I will not get my brakes repaired at Lone Star Ford because the brake shop that repaired my tires was a lot less expensive than what Lone Star Ford would have charged me. I purchased my vehicle from Lone Star Ford in 2010 and my intentions was to let Lone Star Ford do all of the needed work on my vehicle so that when I decided to trade my vehicle in for another one, I would have a complete listing showing that Lone Star Ford did all of the repair work. But since I had such a disappointing experience with Lone Star Ford, I have decided that I will start taking my vehicle so another company to let them do the work on the vehicle on an as needed basis. Thank you. More

Very good service and very nice and attentive team, answered all my question and made sure I was fully aware of everything the did to the vehicle. answered all my question and made sure I was fully aware of everything the did to the vehicle. More

It was a very satisfactive experience dealing with Javier It was a very satisfactive experience dealing with Javier Medina (the sales person ) And Johnnie Smith (General sales Manager) also at the finan It was a very satisfactive experience dealing with Javier Medina (the sales person ) And Johnnie Smith (General sales Manager) also at the financial department. I am overall very pleased with the service at Lone Star Ford Dealer. thanks to all the staff. Enrique Zubire More

A gentleman personally offered everyone individually a bottle of water while waiting in the waiting room. The lady in the cashier's office could not find a record of my purchase at Lone Star Ford or the s bottle of water while waiting in the waiting room. The lady in the cashier's office could not find a record of my purchase at Lone Star Ford or the service transaction history of the vehicle with Lone Star. The lost records was no surprise because the paperwork is always lost or misplaced or rarely supplied when checking out. However, the cashier reactivated my Loyal Customer account and charged the reduced price for the oil change as negotiated at time of purchase. I did lose the credit that was on my account. I will now have to provide copies of the credit to the cashier in hopes of having the credit reinstated on my next visit. More