Doggett Ford - Service Center

Hospitable, cordial, professional, bought last two cars here From the sales management crew down to the porters, I have nothing but raves about the treatment I receive from Lone Star Ford. They are the bomb! Too From the sales management crew down to the porters, I have nothing but raves about the treatment I receive from Lone Star Ford. They are the bomb! Took my mustang in for oil change and tire rotation, and was greeted with a smile. Cochise wrote me up and got me started, met the man doing the maintenance and a couple other people in service, all were very pleasant and professional, even my salesman Mose came up and said Hi!, as did Woody. What a crew. Do not hesitate recommending this dealership to all my friends. Nobody there was without a smile. Thank you Lone Star Ford! More

Bought truck there and had service there Bought truck there and have had oil changes and tires rotated there, no issues. Christopher did do a followup call about my experience which surprised Bought truck there and have had oil changes and tires rotated there, no issues. Christopher did do a followup call about my experience which surprised me. i will be back. More

Sunroof repair not completed The sunroof track on my 2015 F 150 broke unexpectedly preventing it's function. Warranty covered the repairs. I left the truck at the dealership and t The sunroof track on my 2015 F 150 broke unexpectedly preventing it's function. Warranty covered the repairs. I left the truck at the dealership and the service manager Mark Wheeler was great. He gave me a ride home since Enterprise was already closed. Unfortunately my experience after that was not so good. The rental Enterprise put me in was filthy. It was a Ford Focus. Stained seats, dusty inside, foggy speedometer gauges, smudges all over the glass, and a wet dog smell. The car seemed like it had been in a flood. Even though I drive a loaded full size truck this was what I was offered. I was stuck driving this for a week. My schedule prevented me from returning the car. I drive a nice truck for a reason. There are times I need to meet with vendors and we travel together for business. This vehicle prevented me from doing anything related to that. The service department was not much better. I did not get any type of follow up call from them. I called several times and left messages that did not get responses. When I did speak to someone they would provide a quick update such as "parts are on order' but not provide a definite completion date. I finally got the truck back a week later. It was raining heavily that day so I did not get to test out the roof much. Upon further inspection after leaving the dealership I noticed they failed to reinstall my sunroof windscreen that came with the truck. When I called back they explained that the tech had to break it to remove it. What?! Were they going to disclose this had I not figured it out?They told me they would order the part and let me know when it arrived. It has been more than a week and no calls. On top of everything I have to take more time away from work to return the truck since the sunroof "repair" has to be completed. Now my sunroof creaks and pops when I am driving. Also the sunshade struggles to close as if it is misaligned. This is unacceptable! I am approaching my 36,000 miles and the factory B2B warranty will run out. I do not have time to be without a truck for another week. I am forced to return to them to complete the job. Lets hope it gets done right this time. More

Untrained,Uninformed This was my second purchase from this dealership and the last.I bought a 2012 VW Jetta and a service policy, when service was needed an appointment sc This was my second purchase from this dealership and the last.I bought a 2012 VW Jetta and a service policy, when service was needed an appointment scheduled and it was discussed what was needed and we were not told Lone Star could provide the service it even after I spoke 2 times to service rep. until after we arrived for the scheduled appointment. The service manager only explanation was " I guess we should add it to the training" . So moral to the story is don't expect to buy a car and have it serviced at the same dealership. More

Service center I own a 2016 f150 v8 crew cab. My wife took it in for regular service but was greeted with horrible a attitude. The guy didn't care about the addition I own a 2016 f150 v8 crew cab. My wife took it in for regular service but was greeted with horrible a attitude. The guy didn't care about the additional issue and treated my wife like trash. I called and complained then a few weeks later I called them back and talked to a different person who had the same attitude and response. The sales team is awesome but treated badly when you need service. More

2015 Ford Edge This is my second Ford Edge I have purchased from this dealership. Mr.Ervin Green,Woody Villarreal, Ricky Rodriguez, Latonya Portis and many more.Than This is my second Ford Edge I have purchased from this dealership. Mr.Ervin Green,Woody Villarreal, Ricky Rodriguez, Latonya Portis and many more.Thanks for everything!!! More