Doggett Ford - Service Center

Bought truck there and had service there Bought truck there and have had oil changes and tires rotated there, no issues. Christopher did do a followup call about my experience which surprised Bought truck there and have had oil changes and tires rotated there, no issues. Christopher did do a followup call about my experience which surprised me. i will be back. More

Sunroof repair not completed The sunroof track on my 2015 F 150 broke unexpectedly preventing it's function. Warranty covered the repairs. I left the truck at the dealership and t The sunroof track on my 2015 F 150 broke unexpectedly preventing it's function. Warranty covered the repairs. I left the truck at the dealership and the service manager Mark Wheeler was great. He gave me a ride home since Enterprise was already closed. Unfortunately my experience after that was not so good. The rental Enterprise put me in was filthy. It was a Ford Focus. Stained seats, dusty inside, foggy speedometer gauges, smudges all over the glass, and a wet dog smell. The car seemed like it had been in a flood. Even though I drive a loaded full size truck this was what I was offered. I was stuck driving this for a week. My schedule prevented me from returning the car. I drive a nice truck for a reason. There are times I need to meet with vendors and we travel together for business. This vehicle prevented me from doing anything related to that. The service department was not much better. I did not get any type of follow up call from them. I called several times and left messages that did not get responses. When I did speak to someone they would provide a quick update such as "parts are on order' but not provide a definite completion date. I finally got the truck back a week later. It was raining heavily that day so I did not get to test out the roof much. Upon further inspection after leaving the dealership I noticed they failed to reinstall my sunroof windscreen that came with the truck. When I called back they explained that the tech had to break it to remove it. What?! Were they going to disclose this had I not figured it out?They told me they would order the part and let me know when it arrived. It has been more than a week and no calls. On top of everything I have to take more time away from work to return the truck since the sunroof "repair" has to be completed. Now my sunroof creaks and pops when I am driving. Also the sunshade struggles to close as if it is misaligned. This is unacceptable! I am approaching my 36,000 miles and the factory B2B warranty will run out. I do not have time to be without a truck for another week. I am forced to return to them to complete the job. Lets hope it gets done right this time. More

Untrained,Uninformed This was my second purchase from this dealership and the last.I bought a 2012 VW Jetta and a service policy, when service was needed an appointment sc This was my second purchase from this dealership and the last.I bought a 2012 VW Jetta and a service policy, when service was needed an appointment scheduled and it was discussed what was needed and we were not told Lone Star could provide the service it even after I spoke 2 times to service rep. until after we arrived for the scheduled appointment. The service manager only explanation was " I guess we should add it to the training" . So moral to the story is don't expect to buy a car and have it serviced at the same dealership. More

Service center I own a 2016 f150 v8 crew cab. My wife took it in for regular service but was greeted with horrible a attitude. The guy didn't care about the addition I own a 2016 f150 v8 crew cab. My wife took it in for regular service but was greeted with horrible a attitude. The guy didn't care about the additional issue and treated my wife like trash. I called and complained then a few weeks later I called them back and talked to a different person who had the same attitude and response. The sales team is awesome but treated badly when you need service. More

2015 Ford Edge This is my second Ford Edge I have purchased from this dealership. Mr.Ervin Green,Woody Villarreal, Ricky Rodriguez, Latonya Portis and many more.Than This is my second Ford Edge I have purchased from this dealership. Mr.Ervin Green,Woody Villarreal, Ricky Rodriguez, Latonya Portis and many more.Thanks for everything!!! More

Bad Experience I bought a 2013 Explorer at Lone Star and was treated very fair with the front desk which was refreshing, it was not until I went to finance that my p I bought a 2013 Explorer at Lone Star and was treated very fair with the front desk which was refreshing, it was not until I went to finance that my problem started. You see I let him talk me into the extended warranty where he told me that everything would be covered bumper to bumper for up to 100,000 miles and related months which I wanted due to the electronics. To cut this down in time I put 35,000 miles on the car in almost two years which in Houston is easy to do, I had Lone Star do all of the maintenance so no questions would come up if I ever needed to use the warranty. Well just last month I took it in for my oil change and asked the man in service about a check engine light I had come on a few days before, I had pulled the code and found it to be a $14.00 part and really no big deal but wanted to know what I need to do to get it fixed. He told me no problem and took the car to get the oil changed. In the meantime I was seriously looking to buy a Ford Dually and was looking on the lot and had two picked out that I was waiting for a salesman to come in to talk about with him since it was 7AM in the morning. After 1 1/2 hours the service writer came up to me and told me to get the check engine light issue fixed it would cost $200.00 for the part due to insurance deductible and $125.00 for labor plus taxes. Back to the finance guy, he never brought up a deductible when he was pushing on the up sale and I have to pay for labor also? I also found out that my 1 1/2 hour wait was just for them to give me a price for all of this and my oil was never changed so I ask him to get my oil changed and forget about all the time he put into writing me a quote when all I asked was if it was covered. Five minutes later the service manager came back in with him and asked me why I did not want to get the issue fixed and I told him I came in to get the oil changed and was inquiring if warranty would cover the issue that I told the service writer about (remember I told the writer what the problem was). The Manager at this time told me I owed them over a $100 for troubleshooting the issue and became aggressive about it. I demanded that they bring the Explorer around and that was going to be the end of it since they did not change the oil and I did not ask to have the Explorer to be put in for repairs other than an inquiry. After all of this and a heated debate with the Service Manager standing toe to toe with me I left and stopped by Chevrolet and as of today all I can say is that I love my new loaded LTZ Chevrolet 3500 Diesel Dually. Thank You Lone Star Ford! By the way, I have it in writing that I pay nothing for my Bumper To Bumper services. More