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204 Reviews of Doggett Ford - Service Center
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August 28, 2023
My customer representative at Doggett Ford was Sandra and she was the BEST! Very professional, knowledgeable, courteous and friendly. My Bronco needed some minor repairs to upgrades added by Doggett. This she was the BEST! Very professional, knowledgeable, courteous and friendly. My Bronco needed some minor repairs to upgrades added by Doggett. This was taking much longer to complete but Sandra helped and provided a loaner until the repairs were completed. All was done to great satisfaction and I can't thank Sandra enough for seeing everything through to the end. Kudos to Doggett, the repair guys and especially Sandra! More
by Beccalee
Employees Worked With
Sandra Olvera
July 31, 2023
My service advisor Sandra Olvera was awesome from start to finish. She kept me inform on the progress of my vehicle. Also the service dept. was nice and clean start to finish. She kept me inform on the progress of my vehicle. Also the service dept. was nice and clean More
by Avery waiters
Employees Worked With
Sandra Olvera
July 29, 2023
Service writer was not there when my appointment was-person that helped me was VERY nice-my appointment was at 7:30,at 9:30 it was brought to my attention that lof was compleate but squeaky noise w was-person that helped me was VERY nice-my appointment was at 7:30,at 9:30 it was brought to my attention that lof was compleate but squeaky noise would not be able to be looked at for at least 3 hours and she would call me at 12:30 with results!!(they did pay for Uber home)At 12:30 no call so I called and left a message,again at 1 and again at 2.At 2:30 I reached out again and was told I would have to leave car till Monday with no guarantee they would have time to test drive on Monday!!”great customer satisfaction “ I picked up my car and will be looking for a new Ford dealer on Monday!! I have been in car buisness (Ford certified) for 30 years and Monday I will be looking for a new dealer!! More
by George.zenner
Employees Worked With
Gracie
July 25, 2023
My experience with Haley today was awesome She took care of me and explained about problem with my truck . Had it repaired. Im very happy with my service advisor,Thank you so much,Haley. of me and explained about problem with my truck . Had it repaired. Im very happy with my service advisor,Thank you so much,Haley. More
by Yammering2015
Employees Worked With
Haley Hudson
December 02, 2022
The worst experience lived. From January until today they treat to fix my Explorer and they can’t just making me paid and paid to fix the same problem ,I would not recommend th From January until today they treat to fix my Explorer and they can’t just making me paid and paid to fix the same problem ,I would not recommend this place to anyone More
by jags_12
Employees Worked With
Randy Carner
April 05, 2021
Very unprofessional. Made appointment came early and was told come back tommorow due to issues with commputer. I will not drive back tommorow. What if they tell me come back again told come back tommorow due to issues with commputer. I will not drive back tommorow. What if they tell me come back again More
by James blakley
Employees Worked With
Randy Carner
February 12, 2021
I bought a 2019 Ford F150 King Ranch brand new on May 30th 2019 and about a year ago my key stopped working it would neither lock nor unlock my truck nothing. I asked a guy in service and he said it was 30th 2019 and about a year ago my key stopped working it would neither lock nor unlock my truck nothing. I asked a guy in service and he said it was not covered and would be $500 to repair. However yesterday I took my truck in for an oil change and a lady named Gwen in service was kind enough to double check for me without me even asking and it turns out it was covered I just needed to pay a $100 deductible. So my 5 start rating is for Gwen really the best person in service to deal with. The guy to her right is the one who gave me wrong information. More
by Leonardo
Employees Worked With
Gwen In Service
March 19, 2020
Terrible Service My regular dealership was Lone Star Ford, who was FANTASTIC! When Doggett bought out Lone Star they became "my dealership". The service was terrible . My regular dealership was Lone Star Ford, who was FANTASTIC! When Doggett bought out Lone Star they became "my dealership". The service was terrible ... they did an oil change and fixed a recall. My vehicle was totally messed up afterwards. When I called them, they were excessively rude and couldn't care less. They wanted to charge me to diagnose something they messed up! Seemed like a scam to me, and the typical "take advantage of the female". Don't waste your time with this unethical service department! More
by JudiL
Employees Worked With
Randy Carner
April 09, 2019
Quality Service I always receive good service and customers are treated well, even when it’s obvious that it’s a busy time. I always inspect the work or service that’ I always receive good service and customers are treated well, even when it’s obvious that it’s a busy time. I always inspect the work or service that’s been done. The Techs always do a thorough job. More
by Freddie Marzz
Verified CustomerEmployees Worked With
Randy Carner
April 06, 2019
No pressure & worry free The appointment for service was so easy. Stephen set it up for us. He is very professional. No waiting. Job well done. We will tell our friends about The appointment for service was so easy. Stephen set it up for us. He is very professional. No waiting. Job well done. We will tell our friends about Doggett. More
by RAMSEYSUE7
Employees Worked With
