Doggett Ford - Service Center

Services visit Nice people and fast ! but really didnt offer anything like the truck check up, tire rotation or other services + lone star had good service deals $ Nice people and fast ! but really didnt offer anything like the truck check up, tire rotation or other services + lone star had good service deals $ More

Very pleasant and professional Service writers were pleasant and professional on discussing all items concerning warranty and maintenance schedule. A Ford loan car program is availa Service writers were pleasant and professional on discussing all items concerning warranty and maintenance schedule. A Ford loan car program is available when you leave your vehicle for any type of service. More

Oil change It took 3 hours for an oil change! A lady came in 1 hour after me for the same exact thing and her car was done before mine. Apparently the boss went It took 3 hours for an oil change! A lady came in 1 hour after me for the same exact thing and her car was done before mine. Apparently the boss went to lunch and forgot about my car. More

The WORST! I will NEVER be back! Paid for an oil change I never got. My battery cable was left loose. My 2011 truck has never been anywhere else but will NEVER be back to this plac Paid for an oil change I never got. My battery cable was left loose. My 2011 truck has never been anywhere else but will NEVER be back to this place. Furthermore I have bought 2 trucks there. I will soon be due for another. I will NEVER buy from you again! More

My experience was not that good the last time I came . I was in the store for four hours then they told me a lie about my car and to told me to bring it back in a week they had the mechanic and his son rid I was in the store for four hours then they told me a lie about my car and to told me to bring it back in a week they had the mechanic and his son riding in my car while they was checking it out they was not serious about there job. More

Doggett has difficult task to equal Lone Star Bought car from Lone Star Ford. Routine Mntnce. Cycle dictated a visit. Pulled Mr. Agundu's card from file and called to arrange visit. Phone not in Bought car from Lone Star Ford. Routine Mntnce. Cycle dictated a visit. Pulled Mr. Agundu's card from file and called to arrange visit. Phone not in service. Next day same story. Went on line to discover that Doggett had purchased Lone Star. Why were original ph nmbrs not retained? Or, why were customers not advised of changes? Has Doggett no interest in maintaining clients that did the business that made it an attractive buy for Doggett? A post card would have been great PR. Finally reached Mr. Agundu who apologized for inconvenience and lost day but advised that we could be serviced same day. And no wonder! Bays were less than full and parking for service was totally empty. Not like old days. Three people in waiting room - eventually only me. Went to show room to look at new models. Three sales people, one receptionist and me. No hustle and bustle. No one approached me. Also noted that no longer part of CarPro group (which prompted my purchasing-visit in first place)......Major loss for operation. Young lady at service desk (recently moved from Austin) was very gracious and as valuable to department as Mr. Agundu. Otherwise the entire operation seemed a little off-balance and nervous. No one else smiled or spoke unless I initiated the conversation. Hope business can be saved........Maybe Doggett is looking for a tax write-off. More

Oil change Went over to have an oil change done on my SUV. Was treated very well by Mr Chris. Mr Chris is professional and will to help the customer be happy wit Went over to have an oil change done on my SUV. Was treated very well by Mr Chris. Mr Chris is professional and will to help the customer be happy with the service done there. Thank You for the service. I think Mr Chris should get a raise and a paid day off. More

Not totally satisfied I was very disappointed when i was told that i could not get a referral fee for sending a friend to purchase a vehicle (she bought a 2015 Lincoln). I was very disappointed when i was told that i could not get a referral fee for sending a friend to purchase a vehicle (she bought a 2015 Lincoln). She forgot the salesman's name and when i went and spoke to him later he said because she did not mention his name at the time of sale there was nothing he could do... A few weeks later i went in for service on my own vehicle and asked the manager if he could AT LEAST comp the oil change and he said NO but he would ask another manager if i could have a 50 % discount. That didn't happen either. Since then i have sent another friend to Planet ford and SHE bought a new Torus and i did receive the fee from them. They also promised me a FREE oil change on my next visit. More

Mr. Very Satisfied!!!! Great service. Very timely. Very satisfied! Happy Happy Happy. Great place to do business. Love bringing my vehicles to be served and will buy here al Great service. Very timely. Very satisfied! Happy Happy Happy. Great place to do business. Love bringing my vehicles to be served and will buy here also. More