Doggett Ford - Service Center

Not very good On purchasing a new vehicle back in 2016 part of the sales pitch was oil change for life $12.95 . Well on getting in oil change last weekend I guess On purchasing a new vehicle back in 2016 part of the sales pitch was oil change for life $12.95 . Well on getting in oil change last weekend I guess the sales pitch ran out because I paid $50 and was very upset for a broken promise . I understand the new rule and the changing of the companies but that should be for new buyers moving forward not for ones that have made the purchase before the rule was changed . and with customers living in other parts of Houston made it worth the drive but now I won’t be driving that far for a regular oil change fee therefore whoever is doing my oil change will probably get the purchase of my new vehicle because I will be there on spot already . More

Great! Even though it's their first week at the new location the service was great. In and out quickly and back to my day of running errands. Even though it's their first week at the new location the service was great. In and out quickly and back to my day of running errands. More

Everyone was awesome, since the moment i park Because they are very professional and help the minute you walk in offering all the service they can provide for you as a client, from the moment you Because they are very professional and help the minute you walk in offering all the service they can provide for you as a client, from the moment you park your car in the line for services. More

Very good servicing experience at new location Dealership had moved location 3 days prior into temporary quarters. As such, you would expect a lot of chaos. Nevertheless, employees were trying extr Dealership had moved location 3 days prior into temporary quarters. As such, you would expect a lot of chaos. Nevertheless, employees were trying extra hard to inform clients were the new dealership was located and how to come in for servicing. Upon arrival it was still slightly confusing, but the service folks were out there helping anyway they could. Once they had my car for servicing (oil change and tire rotation) the estimated time to perform the work was stated as about 1 hour to 1 hour and 10 minutes. However the work was performed in just under 50 minutes and check out was simple. All of my expectations were exceeded. More

Great service Very friendly and informative. After explaining my reasons for visiting Doggett Ford, I was very satisfied with the way I was approached and the knowl Very friendly and informative. After explaining my reasons for visiting Doggett Ford, I was very satisfied with the way I was approached and the knowledge of the guys who assisted me. More

The service writers are very knowledgable and helpful. Management and writers are very helpful and knowledgable.They go above and beyond the call of duty to help their customers. I would highly recommend o Management and writers are very helpful and knowledgable.They go above and beyond the call of duty to help their customers. I would highly recommend others to do business with Doggett Ford. More

Outstanding service and very quick. I have always had great service at the dealership and this week was no exception. First oil change and tire rotation - in and out in 30 minutes. I have always had great service at the dealership and this week was no exception. First oil change and tire rotation - in and out in 30 minutes. More

Painless operation Chad Gooch was an excellent service advisor, he explained the process the car would go through.. At all stages of the work I was kept informed, and th Chad Gooch was an excellent service advisor, he explained the process the car would go through.. At all stages of the work I was kept informed, and the car was completed when he said it would be done. This was a painless operation as compared to another Ford dealership I had used. . More

Does not honor the commitment of the dealership they purchas I purchased my new 2013 Ford Fusion from Lone Star Ford. Part of my purchase agreement was $10 oil changes. I live on other side of Houston, but drove I purchased my new 2013 Ford Fusion from Lone Star Ford. Part of my purchase agreement was $10 oil changes. I live on other side of Houston, but drove across town on Saturday morning for my $10 oil change only to find out that Doggett Ford bought out Lone Star and is not honoring Lone Star's commitment they made to me for $10 oil changes, but instead charged me full price. Generally, when a business buys out another business, the goal is to inherit the client base and do all to keep those existing clients happy by honoring existing commitments. Doggett Ford his dismally failed as they seem to be trying to chase those clients away. I will never be back to Dogget Ford. More