Doggett Ford - Service Center

Not fair to submit this Know you guys are moving into new shop but the level of professionalism was not there on this day just saying what I observed . Was thinking of not re Know you guys are moving into new shop but the level of professionalism was not there on this day just saying what I observed . Was thinking of not returning until friend calmed me down and realized not fair to you guys dealing in change as well . More

mark in service always gets you in and out.Great job.We have We have a fleet of trucks.mark always gets them in and out .we can’t make money if the trucks aren’t running. He alway answers the phone are will call We have a fleet of trucks.mark always gets them in and out .we can’t make money if the trucks aren’t running. He alway answers the phone are will call you back. More

Oil Change I don't like the VIP card needed to do an oil change and get the same great price as before with Lone Start Ford. Luckily the guy that help me out was I don't like the VIP card needed to do an oil change and get the same great price as before with Lone Start Ford. Luckily the guy that help me out was great at his job. More

Oil change I came for the first time to doggett ford after lonestar was bought out. And let me say that I would not recommend this place. I dropped off my truck I came for the first time to doggett ford after lonestar was bought out. And let me say that I would not recommend this place. I dropped off my truck at around 4pm and they called me at around 4:50pm stating that it was ready. I don’t get off work until 6pm so I told the guy that I would be there around that time. At no point did the guy that called me stated that they close at 6pm. So I was careless the whole day until the next morning at 7am. Apperantly no one has the keys to the service department after they close. More

I have Life time oil change discount with Lone Start Ford Did not tell me when I got there that my oil change would now cost me full price. They are not honoring Lone Star Ford previous commitments . So a Did not tell me when I got there that my oil change would now cost me full price. They are not honoring Lone Star Ford previous commitments . So ask first if you go. More

Fast! Got there not too early but before 11am and was out by 12noon very quick and friendly! I asked questions and Chad answered without hessitation. Got there not too early but before 11am and was out by 12noon very quick and friendly! I asked questions and Chad answered without hessitation. More

Worked w me on schedule Had to take my Expedition in for warranty work, but I unexpectedly needed my car back for a trip prior to work completion. Even though they already s Had to take my Expedition in for warranty work, but I unexpectedly needed my car back for a trip prior to work completion. Even though they already started and had not had time to finish the work, they actually put everything back together and had it back to me same day. I took the car back 5 days later, and they fixed the problems and had it back to me in 2 days. More

They don’t stand behind warranties Harry Krusleski is a perfect example of why the car industry has a bad name in customer service. Shame on Doggett Ford for giving him the opportunity Harry Krusleski is a perfect example of why the car industry has a bad name in customer service. Shame on Doggett Ford for giving him the opportunity to speak to any of their customers. Having Harry representing your company is a disgrace. More

dogget They were fast and reliable just had oil change, customer service was friendly.I'm a previous customer from lone star ford. I bought my car just as Do They were fast and reliable just had oil change, customer service was friendly.I'm a previous customer from lone star ford. I bought my car just as Dogget was just starting to take over. More

Somewhat satisfied Uncomfortable experience with location. Such a big change from previous dealerships. Would have done better. Will go to another ford location for Uncomfortable experience with location. Such a big change from previous dealerships. Would have done better. Will go to another ford location for future service and purchase. More