Doggett Ford

Consider other dealers first unless price only factor The salesguy I dealt with Kendel was courteous, responsive, and helpful during the sale process. I did make it pretty easy for them in regards to the The salesguy I dealt with Kendel was courteous, responsive, and helpful during the sale process. I did make it pretty easy for them in regards to the buying process (bought car from out of town) by having pre-approval and drafting sent to them. Kendel did line up all the paperwork and picked me up in the car from the Vonlane drop off point which was great. Then things went downhill from there. The description of the car was not accurate (said the car was in like new condition ***i.e. no scratches or dings, tires in great condition, etc etc). First off, the front end had quite a few rock chips and scratches (car is a 2016 White Mustang GT with 17k miles on it) in which it looked like it had been backed into. I had them put on the We Owe that those issues would be fixed (along with them offering a $100 gift card for me having to now travel back down there at some point for them to fix that I still have yet to receive almost a month later). Due to work and timing I had to take delivery of the car at night which, I do claim fault of not being able to thoroughly inspect like I should have. Upon bringing the car home I found numerous things that has made me lose faith in the dealership and how they look over cars. The simple things that every other dealership I have bought from had performed such as oil change, air and cabin filter change, wipers replaced, wiping down the interior, and setting the vehicle to default settings had all not been performed. These are simple, easy, and cheap things that most all dealerships do when they take possession of a vehicle and turn it around for re-sale. I was taking Kendel's word on the condition of the car, and he was accurate for a lot of it (interior immaculate, albeit dirty, rear tires in like new and stated same for front, but in reality they were 60% worn based on tread depth indicator, chip in windshield, scratches in front of car). Kendel has been helpful, but his power to delivery seems to be limited by management unwillingness to allow for proper follow through. I'm not sure if it is laziness, cost cutting, or plain not caring, but it's disconcerting enough for me to recommend check all the simple things prior to buying a car here as they do not look over a vehicle like is posted all over their website that they do. Only reason I bought here was due to the pricing being lower than everyone else for the same car. If all else being equal, I would recommend checking out another dealer's car first as you might stand a better chance of it being looked over properly prior to it being put back on the lot. I would not recommend buying a vehicle from here as they will be the stereotypical dealership and tend to your needs during the sales process, but once you sign the paperwork they stop trying to work for you. AutoNation Chevrolet in Austin and Alamo San Antonio, Mak Haik Ford in Georgetown are all the last 3 dealerships I've had dealings with and every single one of those dealerships came through in a timely manner (and many times have gone above and beyond) during pre-during-post parts of the sales process. I had high hopes for this transaction, but have been sorely let down. Take my experience for what it's worth and do the checks like I recommended prior to taking delivery. A person named Steve as since replied on reviews (via Google and Yelp) saying they want to make things right and have yet to receive contact or resolution. I assume this is just to give the perception ploy though. ***Edit (3 weeks after dealer response): So as suspected it was a hollow response and no one has reached out. I even reached out to George Castillo who is the used car manager and still nothing. That being said I dropped down the rating from 2-star to one because of this. It really takes about the same amount of time to respond to an online review as it does to pick up the phone. Hopefully this helps prevent someone else avoid the same experience.*** More

Untrained,Uninformed This was my second purchase from this dealership and the last.I bought a 2012 VW Jetta and a service policy, when service was needed an appointment sc This was my second purchase from this dealership and the last.I bought a 2012 VW Jetta and a service policy, when service was needed an appointment scheduled and it was discussed what was needed and we were not told Lone Star could provide the service it even after I spoke 2 times to service rep. until after we arrived for the scheduled appointment. The service manager only explanation was " I guess we should add it to the training" . So moral to the story is don't expect to buy a car and have it serviced at the same dealership. More

Awesome buying experience! I worked with Kendel Jackson to find the perfect 2016 F150 for me. Kendel shot me the best deal with the right options and package. The deal beat ev I worked with Kendel Jackson to find the perfect 2016 F150 for me. Kendel shot me the best deal with the right options and package. The deal beat everything I had been offered here in my home area of Central Arkansas. We made the drive from Little Rock, AR to Houston, TX for the truck purchase. Upon our arrival we were met by Woody Villareal, the sales manager, and made to feel at home. Everyone was exceptionally professional and extremely service oriented. In just a matter of a few minutes I was given the keys and all the paperwork and manuals for the new truck and was driving away in my brand new F150 XLT Sport. I will return for our next vehicle purchase. Lone Star Ford has a customer for life with me. More

Very happy customer!!! I had a great experience with this dealership. Everyone was nice and helpful. Zerrick Butler was a great salesman. Got me a good deal. I recommend thi I had a great experience with this dealership. Everyone was nice and helpful. Zerrick Butler was a great salesman. Got me a good deal. I recommend this dealership. More

Great experience Simply my best experience ever buying a vehicle. Start to finish. From my greeting to drive off I enjoyed this experience. You will not be sorry so gi Simply my best experience ever buying a vehicle. Start to finish. From my greeting to drive off I enjoyed this experience. You will not be sorry so give them a try More

Service center I own a 2016 f150 v8 crew cab. My wife took it in for regular service but was greeted with horrible a attitude. The guy didn't care about the addition I own a 2016 f150 v8 crew cab. My wife took it in for regular service but was greeted with horrible a attitude. The guy didn't care about the additional issue and treated my wife like trash. I called and complained then a few weeks later I called them back and talked to a different person who had the same attitude and response. The sales team is awesome but treated badly when you need service. More

New Truck We had a Wonderful experience got exactly what we wanted!!! This is the second vehicle we've purchased from them in the last two years!!!! We had a Wonderful experience got exactly what we wanted!!! This is the second vehicle we've purchased from them in the last two years!!!! More

Great experience This was my first visit at Lone Star Ford, and it was very good. I was completely satisfied with everything. They were very helpful and knowledgeable. This was my first visit at Lone Star Ford, and it was very good. I was completely satisfied with everything. They were very helpful and knowledgeable. I would definitely recommend them to friends and family. More

Great Job! I dealt with Steve Murrell and Allen Brown. They were both very professional and excellent to deal with. I enjoyed the experience of buying a truck an I dealt with Steve Murrell and Allen Brown. They were both very professional and excellent to deal with. I enjoyed the experience of buying a truck and would highly recommend Lone Star Ford! More

Great Service No hassle shopping, I told them what I was looking for and they went out of their way to make it happen. Will definitely make this my dealership from No hassle shopping, I told them what I was looking for and they went out of their way to make it happen. Will definitely make this my dealership from now on. More