Doggett Ford

Sunroof repair not completed The sunroof track on my 2015 F 150 broke unexpectedly preventing it's function. Warranty covered the repairs. I left the truck at the dealership and t The sunroof track on my 2015 F 150 broke unexpectedly preventing it's function. Warranty covered the repairs. I left the truck at the dealership and the service manager Mark Wheeler was great. He gave me a ride home since Enterprise was already closed. Unfortunately my experience after that was not so good. The rental Enterprise put me in was filthy. It was a Ford Focus. Stained seats, dusty inside, foggy speedometer gauges, smudges all over the glass, and a wet dog smell. The car seemed like it had been in a flood. Even though I drive a loaded full size truck this was what I was offered. I was stuck driving this for a week. My schedule prevented me from returning the car. I drive a nice truck for a reason. There are times I need to meet with vendors and we travel together for business. This vehicle prevented me from doing anything related to that. The service department was not much better. I did not get any type of follow up call from them. I called several times and left messages that did not get responses. When I did speak to someone they would provide a quick update such as "parts are on order' but not provide a definite completion date. I finally got the truck back a week later. It was raining heavily that day so I did not get to test out the roof much. Upon further inspection after leaving the dealership I noticed they failed to reinstall my sunroof windscreen that came with the truck. When I called back they explained that the tech had to break it to remove it. What?! Were they going to disclose this had I not figured it out?They told me they would order the part and let me know when it arrived. It has been more than a week and no calls. On top of everything I have to take more time away from work to return the truck since the sunroof "repair" has to be completed. Now my sunroof creaks and pops when I am driving. Also the sunshade struggles to close as if it is misaligned. This is unacceptable! I am approaching my 36,000 miles and the factory B2B warranty will run out. I do not have time to be without a truck for another week. I am forced to return to them to complete the job. Lets hope it gets done right this time. More

Outstanding! This dealship does it right. Having purchased quite a few new cars in my lifetime, I can honestly say I have never been treated so well. From A to Z t This dealship does it right. Having purchased quite a few new cars in my lifetime, I can honestly say I have never been treated so well. From A to Z these people never stumbled. I will definitely be back. More

Exelente Service Allen Brown and staff wore very helpful explain everything in detail providing exelente Service and I would recommend Allen Brown and your dealership Allen Brown and staff wore very helpful explain everything in detail providing exelente Service and I would recommend Allen Brown and your dealership to everyone More

Consider other dealers first unless price only factor The salesguy I dealt with Kendel was courteous, responsive, and helpful during the sale process. I did make it pretty easy for them in regards to the The salesguy I dealt with Kendel was courteous, responsive, and helpful during the sale process. I did make it pretty easy for them in regards to the buying process (bought car from out of town) by having pre-approval and drafting sent to them. Kendel did line up all the paperwork and picked me up in the car from the Vonlane drop off point which was great. Then things went downhill from there. The description of the car was not accurate (said the car was in like new condition ***i.e. no scratches or dings, tires in great condition, etc etc). First off, the front end had quite a few rock chips and scratches (car is a 2016 White Mustang GT with 17k miles on it) in which it looked like it had been backed into. I had them put on the We Owe that those issues would be fixed (along with them offering a $100 gift card for me having to now travel back down there at some point for them to fix that I still have yet to receive almost a month later). Due to work and timing I had to take delivery of the car at night which, I do claim fault of not being able to thoroughly inspect like I should have. Upon bringing the car home I found numerous things that has made me lose faith in the dealership and how they look over cars. The simple things that every other dealership I have bought from had performed such as oil change, air and cabin filter change, wipers replaced, wiping down the interior, and setting the vehicle to default settings had all not been performed. These are simple, easy, and cheap things that most all dealerships do when they take possession of a vehicle and turn it around for re-sale. I was taking Kendel's word on the condition of the car, and he was accurate for a lot of it (interior immaculate, albeit dirty, rear tires in like new and stated same for front, but in reality they were 60% worn based on tread depth indicator, chip in windshield, scratches in front of car). Kendel has been helpful, but his power to delivery seems to be limited by management unwillingness to allow for proper follow through. I'm not sure if it is laziness, cost cutting, or plain not caring, but it's disconcerting enough for me to recommend check all the simple things prior to buying a car here as they do not look over a vehicle like is posted all over their website that they do. Only reason I bought here was due to the pricing being lower than everyone else for the same car. If all else being equal, I would recommend checking out another dealer's car first as you might stand a better chance of it being looked over properly prior to it being put back on the lot. I would not recommend buying a vehicle from here as they will be the stereotypical dealership and tend to your needs during the sales process, but once you sign the paperwork they stop trying to work for you. AutoNation Chevrolet in Austin and Alamo San Antonio, Mak Haik Ford in Georgetown are all the last 3 dealerships I've had dealings with and every single one of those dealerships came through in a timely manner (and many times have gone above and beyond) during pre-during-post parts of the sales process. I had high hopes for this transaction, but have been sorely let down. Take my experience for what it's worth and do the checks like I recommended prior to taking delivery. A person named Steve as since replied on reviews (via Google and Yelp) saying they want to make things right and have yet to receive contact or resolution. I assume this is just to give the perception ploy though. ***Edit (3 weeks after dealer response): So as suspected it was a hollow response and no one has reached out. I even reached out to George Castillo who is the used car manager and still nothing. That being said I dropped down the rating from 2-star to one because of this. It really takes about the same amount of time to respond to an online review as it does to pick up the phone. Hopefully this helps prevent someone else avoid the same experience.*** More

Untrained,Uninformed This was my second purchase from this dealership and the last.I bought a 2012 VW Jetta and a service policy, when service was needed an appointment sc This was my second purchase from this dealership and the last.I bought a 2012 VW Jetta and a service policy, when service was needed an appointment scheduled and it was discussed what was needed and we were not told Lone Star could provide the service it even after I spoke 2 times to service rep. until after we arrived for the scheduled appointment. The service manager only explanation was " I guess we should add it to the training" . So moral to the story is don't expect to buy a car and have it serviced at the same dealership. More