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Mike Smith Chrysler Jeep Dodge - Service Center
Beaumont, TX
61 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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61 Reviews of Mike Smith Chrysler Jeep Dodge - Service Center
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May 12, 2021
Made an appointment for 7am for 4 new tires and an alignment. I have been waiting almost 5 hours. I wouldn't recommend getting your car services here. Waiting 5 hours for can be frustrating. I ha alignment. I have been waiting almost 5 hours. I wouldn't recommend getting your car services here. Waiting 5 hours for can be frustrating. I have to say that the manager did help with with the issue. Still took 6 hours. More
by Sheriff5014
Employees Worked With
Jennifer
March 17, 2021
I made an appointment with Mike Smith CJD for some recall notices I had on my 2017 Ram 2500. My appointment was made on Friday March 12,2021 for Tuesday March 16, 2021 at 7:00am. I dropped my truck off that notices I had on my 2017 Ram 2500. My appointment was made on Friday March 12,2021 for Tuesday March 16, 2021 at 7:00am. I dropped my truck off that morning and texted the service advisor at 10:27am to get an update and an estimated time of completion so that I could arrange for a ride and to plan out the rest of my day. I received a reply at 11:06 stating that they were hoping to have it finished by the end of the day. I received a text at 11:30 stating that they were “awaiting completion” of the repairs. I then received a text at 4:08pm stating that the repairs would not be completed that day. I replied and said it would be okay to keep the vehicle overnight. I texted at 10:16am the following day asking for an updated time of completion and did not get a reply. I texted again at 11:18 asking for a callback and again no reply. I began calling and trying to get in touch with someone in the service department to no avail. It was not until I insisted on speaking to the service manager that I was finally able to speak with a different service advisor that informed me my vehicle had not even been looked at and that there were still three vehicles ahead of me. What is the point of making an appointment if it is not going to be honored? Why is it so hard to communicate with your clients and let them know what is really going on? If a service advisor had called before my appointment and said that they were inundated with service tickets I would have gladly rescheduled for a time when they weren’t so busy. It would be one thing if they had run into some issues during the course of making the repairs since that would be a reasonable excuse, but to have a vehicle for that long and not even have looked at it is inexcusable. Furthermore, the lack of transparency and communication from a so-called “service” department is reprehensible. As someone that works in the service industry, I find that sort of behavior especially frustrating since I would never allow that sort of behavior in my department. I fully understand that recalls and warranty work do not pay as well as “upsold” products and services, but to bump someone that had a scheduled appointment in favor of more lucrative work is unacceptable. As a dealership you agree to accept the recall and warranty work as part of the job and they should get the same priority as the money-making repair jobs. I have been buying vehicles from Mike Smith since the early 90’s and have bought many units including this truck from them but that is over now. I will make it a point to bring my purchases and service work somewhere that knows the meaning of service after the sale. More
by chrispad1026
Employees Worked With
Chris
May 27, 2020
They are amazing. Needed a set of tires and oil change for my 2017 Ram. Always friendly. Prices are competitive not outrageous. Love my dealership. for my 2017 Ram. Always friendly. Prices are competitive not outrageous. Love my dealership. More
by MrsMayes
Employees Worked With
Christi, Curt, Alberto
May 26, 2020
Took 2018 jeep in for warranty issue. From scheduling appointment to the service was a good experience. Prompt, concerned and very comfortable waiting room. Thanks Chris appointment to the service was a good experience. Prompt, concerned and very comfortable waiting room. Thanks Chris More
by BB
Employees Worked With
Chris
May 23, 2020
Had my 2011 Jeep Grand Cherokee in for service due to a Recall issue. And even though there isn't a Permanent Repair available at this time, Chris and the Service Department Crew went above and beyond to g Recall issue. And even though there isn't a Permanent Repair available at this time, Chris and the Service Department Crew went above and beyond to get me back on the road until a Permanent Fix is available. Thank You Chris, and All of the Service Crew!.! More
by damianblanton
Employees Worked With
Chris
May 22, 2020
Alberto was extremely helpful and efficient. He made everything extremely efficient and easy for me. I arrived for my appointment and I was back out with my truck in one hour. Very pleased. everything extremely efficient and easy for me. I arrived for my appointment and I was back out with my truck in one hour. Very pleased. More
by Dave
Employees Worked With
Alberto
May 21, 2020
Love Mike Smith Dealership! I’ve had all 6 oil/filter changes done here . They are professional, fast and thorough! Appreciate Alberto who took care of managing yesterday’s servicing . They are the best changes done here . They are professional, fast and thorough! Appreciate Alberto who took care of managing yesterday’s servicing . They are the best ! So friendly! More
by Boston Billie
Employees Worked With
Alberto
May 15, 2020
Brought my car in to have periodic maintenance done and Jennifer provided the best customer service throughout the entire process! She even saved me money knowing how important some of the work that needed Jennifer provided the best customer service throughout the entire process! She even saved me money knowing how important some of the work that needed to be done and this being my family vehicle. Thank you! More
by Bennettseymo
Employees Worked With
Jennifer
October 31, 2018
3 weeks and Counting 3 weeks ago today, I had my Dodge Charger towed to Mike Smith Dodge when the Transmission control module went out, the car is still covered under Dodg 3 weeks ago today, I had my Dodge Charger towed to Mike Smith Dodge when the Transmission control module went out, the car is still covered under Dodges Powertrain warranty. I have left many many voicemails and have not received one call back, I have emailed and haven’t received a response. Left voicemails with not only the Service Manager Mr Williams but also with the general manager of this location, again neither called back. When they don’t “drop my call” during hold times waiting to speak with someone, they tell me my car has been pushed back due to high volumes of customers. I’ve asked for a loaner car while I’m waiting for my car to be serviced and was denied, and told that the labor hours to fix my car (4 hours) didn’t qualify me for a loaner. I explained to them I was out of town when my car broke down and I live an hour and a half away, and this is my only means of transportation. When I was able to get a ride to this location, I was told I could wait and try to speak with a manager but they probably weren’t going to see me that day. After I spent some time waiting, I decided to leave. I am still waiting for a call back. 3 weeks later, still without a vehicle and no one can tell me when they will even look at my car for repairs. I am frustrated, angry, and at a loss at this time, I write this review because I wouldn’t want another person to have to be in such a situation that he/she is literally stranded with no vehicle due to poor management and/poor customer care. More
by Marylcollins8
Employees Worked With
Chris
October 16, 2018
Fast and nice to deal with Tire rotation and oil change. Quick and polite. Better than Mid County Jeep. Had an appointment and didn't have to wait. I'll go back for sure. Tire rotation and oil change. Quick and polite. Better than Mid County Jeep. Had an appointment and didn't have to wait. I'll go back for sure. More
by BShizzle
Employees Worked With
Patrick Jordan
