Doggett Chrysler Dodge Jeep Ram

Had my 2011 Jeep Grand Cherokee in for service due to a Recall issue. And even though there isn't a Permanent Repair available at this time, Chris and the Service Department Crew went above and beyond to g Recall issue. And even though there isn't a Permanent Repair available at this time, Chris and the Service Department Crew went above and beyond to get me back on the road until a Permanent Fix is available. Thank You Chris, and All of the Service Crew!.! More

Alberto was extremely helpful and efficient. He made everything extremely efficient and easy for me. I arrived for my appointment and I was back out with my truck in one hour. Very pleased. everything extremely efficient and easy for me. I arrived for my appointment and I was back out with my truck in one hour. Very pleased. More

Love Mike Smith Dealership! I’ve had all 6 oil/filter changes done here . They are professional, fast and thorough! Appreciate Alberto who took care of managing yesterday’s servicing . They are the best changes done here . They are professional, fast and thorough! Appreciate Alberto who took care of managing yesterday’s servicing . They are the best ! So friendly! More

Brought my car in to have periodic maintenance done and Jennifer provided the best customer service throughout the entire process! She even saved me money knowing how important some of the work that needed Jennifer provided the best customer service throughout the entire process! She even saved me money knowing how important some of the work that needed to be done and this being my family vehicle. Thank you! More

New truck purchased. Just purchased new Ram 1500 truck from Mike Smith in Beaumont Tx. It was a pleasure working with my salesman Sean Dousti. he was easy to work with and Just purchased new Ram 1500 truck from Mike Smith in Beaumont Tx. It was a pleasure working with my salesman Sean Dousti. he was easy to work with and very professional. I would recommend the sales team at Mike Smith to anyone ready to buy their next new vehicle. More

3 weeks and Counting 3 weeks ago today, I had my Dodge Charger towed to Mike Smith Dodge when the Transmission control module went out, the car is still covered under Dodg 3 weeks ago today, I had my Dodge Charger towed to Mike Smith Dodge when the Transmission control module went out, the car is still covered under Dodges Powertrain warranty. I have left many many voicemails and have not received one call back, I have emailed and haven’t received a response. Left voicemails with not only the Service Manager Mr Williams but also with the general manager of this location, again neither called back. When they don’t “drop my call” during hold times waiting to speak with someone, they tell me my car has been pushed back due to high volumes of customers. I’ve asked for a loaner car while I’m waiting for my car to be serviced and was denied, and told that the labor hours to fix my car (4 hours) didn’t qualify me for a loaner. I explained to them I was out of town when my car broke down and I live an hour and a half away, and this is my only means of transportation. When I was able to get a ride to this location, I was told I could wait and try to speak with a manager but they probably weren’t going to see me that day. After I spent some time waiting, I decided to leave. I am still waiting for a call back. 3 weeks later, still without a vehicle and no one can tell me when they will even look at my car for repairs. I am frustrated, angry, and at a loss at this time, I write this review because I wouldn’t want another person to have to be in such a situation that he/she is literally stranded with no vehicle due to poor management and/poor customer care. More

Fast and nice to deal with Tire rotation and oil change. Quick and polite. Better than Mid County Jeep. Had an appointment and didn't have to wait. I'll go back for sure. Tire rotation and oil change. Quick and polite. Better than Mid County Jeep. Had an appointment and didn't have to wait. I'll go back for sure. More

They made it right. I purchased a pre-owned truck. A lot of things happened right after we bought the truck and I was upset and ready to go to battle. I called the G I purchased a pre-owned truck. A lot of things happened right after we bought the truck and I was upset and ready to go to battle. I called the General Manager John, on a Saturday…. He called me back right after I left a message saying he wanted to reach out and see how he could help. I was still leery and ready to fight… I couldn’t. He really, truly, actually listened to what I was concerned about and made it right. He was very reasonable and… I mean - he made it right. I felt like it was just things went wrong, not that the dealership was trying to pull one over on me… because at the end of the day, they really did take care of me and make it right. More

Satisfied customer It was a pleasure working with the sales team and management at mike smith. I bought a 2018 Jeep Cherokee and my wife loves it. It was a pleasure working with the sales team and management at mike smith. I bought a 2018 Jeep Cherokee and my wife loves it. More