Doggett Chrysler Dodge Jeep Ram

Horrible Customer Service!!!!!!!!!! I have a 2013 Chrysler 300, on December 23, 2015 my car broke down. I had a tow truck to bring it to Mike Smith, a week later, I get my car back, and I have a 2013 Chrysler 300, on December 23, 2015 my car broke down. I had a tow truck to bring it to Mike Smith, a week later, I get my car back, and it broke down again, they told me they changed the shift. They kept it from Friday until Tuesday; it broke down the same day. They told me they changed valve body. These were supposed to be the diagnosis after the diagnostic check was done. The next day I take it to Cecil Atkinson in Orange, Texas, they do the diagnostic check, and it was 2 abs sensors. It took about 45 minutes to fix. Now my car runs fine. More

Horrible Customer Service I went to this dealership because I seen a vehicle I liked and was interested in purchasing. The agent that attended me when I came in was Shawn Gilst I went to this dealership because I seen a vehicle I liked and was interested in purchasing. The agent that attended me when I came in was Shawn Gilstrap. I pointed out what vehicle I liked and he said that they'll make it workout. He said he would give me a phone call the next morning to informed me what he was able to workout. So I waited all day and he never called. I called him that evening so he said I needed a co-signer for being a first time buyer, which I perfectly understand BUT he assured me if a co-signer with good credit signed we would be able to make a deal. So I brought the co-signer to him and everything was approved. The problem was that he brought me a vehicle that wasn't what I had pointed out and they still had it there. So I told him I didn't like the one he offered(dodge) I wanted the GMC. He completely igignored my request and brought another different vehicle once again I said no. At that point he got really really mad he walked off on me and didn't spoke to me at all again. That was very rude. Not recommended. More

Mr. Gipson was AMAZING! He worked with me until he found the best car suitable for my family and I. I would Definitely would recommend him and the company to ANYONE! the best car suitable for my family and I. I would Definitely would recommend him and the company to ANYONE! More

I'm sad for Mr. Gipson, our salesman, for having to deal with his immensely inadequate superiors to make his living. Richard did his job fine and his superiors failed miserably. They wasted two weeks of my with his immensely inadequate superiors to make his living. Richard did his job fine and his superiors failed miserably. They wasted two weeks of my time, cost me points on my credit for running it so much, and hung up on my wife when she didn't want to accept a vehicle physically "close" to them. I was pretty much told, "We aren't going to go through that much trouble to locate you a jeep." They told me I needed to spend my $30,000 on a Jeep that was local and "close" to what I wanted. It was obvious that the only reason I was posing problems for them was because they didn't understand how to do their job. I purchased the exact same vehicle I wanted two days later from Allen Samuels Chrysler Jeep (a different dealer in same county) without any problems. More

I'm sad for Mr. Gipson, our salesman, for having to deal with his immensely inadequate superiors to make his living. Richard did his job fine and his superiors failed miserably. They wasted two weeks of my with his immensely inadequate superiors to make his living. Richard did his job fine and his superiors failed miserably. They wasted two weeks of my time, cost me points on my credit for running it so much, and hung up on my wife when she didn't want to accept a vehicle physically "close" to them. I was pretty much told, "We aren't going to go through that much trouble to locate you a jeep." They told me I needed to spend my $30,000 on a Jeep that was local and "close" to what I wanted. It was obvious that the only reason I was posing problems for them was because they didn't understand how to do their job. I purchased the exact same vehicle I wanted two days later from Allen Samuels Chrysler Jeep (a different dealer in same county) without any problems. More