Doggett Chrysler Dodge Jeep Ram

3 weeks and Counting 3 weeks ago today, I had my Dodge Charger towed to Mike Smith Dodge when the Transmission control module went out, the car is still covered under Dodg 3 weeks ago today, I had my Dodge Charger towed to Mike Smith Dodge when the Transmission control module went out, the car is still covered under Dodges Powertrain warranty. I have left many many voicemails and have not received one call back, I have emailed and haven’t received a response. Left voicemails with not only the Service Manager Mr Williams but also with the general manager of this location, again neither called back. When they don’t “drop my call” during hold times waiting to speak with someone, they tell me my car has been pushed back due to high volumes of customers. I’ve asked for a loaner car while I’m waiting for my car to be serviced and was denied, and told that the labor hours to fix my car (4 hours) didn’t qualify me for a loaner. I explained to them I was out of town when my car broke down and I live an hour and a half away, and this is my only means of transportation. When I was able to get a ride to this location, I was told I could wait and try to speak with a manager but they probably weren’t going to see me that day. After I spent some time waiting, I decided to leave. I am still waiting for a call back. 3 weeks later, still without a vehicle and no one can tell me when they will even look at my car for repairs. I am frustrated, angry, and at a loss at this time, I write this review because I wouldn’t want another person to have to be in such a situation that he/she is literally stranded with no vehicle due to poor management and/poor customer care. More

Fast and nice to deal with Tire rotation and oil change. Quick and polite. Better than Mid County Jeep. Had an appointment and didn't have to wait. I'll go back for sure. Tire rotation and oil change. Quick and polite. Better than Mid County Jeep. Had an appointment and didn't have to wait. I'll go back for sure. More

They made it right. I purchased a pre-owned truck. A lot of things happened right after we bought the truck and I was upset and ready to go to battle. I called the G I purchased a pre-owned truck. A lot of things happened right after we bought the truck and I was upset and ready to go to battle. I called the General Manager John, on a Saturday…. He called me back right after I left a message saying he wanted to reach out and see how he could help. I was still leery and ready to fight… I couldn’t. He really, truly, actually listened to what I was concerned about and made it right. He was very reasonable and… I mean - he made it right. I felt like it was just things went wrong, not that the dealership was trying to pull one over on me… because at the end of the day, they really did take care of me and make it right. More

Satisfied customer It was a pleasure working with the sales team and management at mike smith. I bought a 2018 Jeep Cherokee and my wife loves it. It was a pleasure working with the sales team and management at mike smith. I bought a 2018 Jeep Cherokee and my wife loves it. More

Oil change & tire rotation Everyone was so nice and professsional. They were quick too which I appreciated on top of being friendly and eager to help! Thank you guys! Everyone was so nice and professsional. They were quick too which I appreciated on top of being friendly and eager to help! Thank you guys! More

Great The salesperson was very knowledgeable and courteous he knew the vehicle and was very good in explaining all of the options on the vehicle. He went ou The salesperson was very knowledgeable and courteous he knew the vehicle and was very good in explaining all of the options on the vehicle. He went out of his way to find the type of vehicle we wanted and had it brought into the US and continuously held a good attitude and professional attitude through the whole thing. More

Mike Smith Dodge service Very professional staff. Got my vehicle repaired in a timely manner. Shuttle service very helpful. Will be going back in the future. Definitely Very professional staff. Got my vehicle repaired in a timely manner. Shuttle service very helpful. Will be going back in the future. Definitely. Would highly recommend! More

Best dealership ever! If you want to be treated like family, go to Mike Smith! The best GM and sales team in the business! 5 stars! See John Addison or Dayton Goodman! If you want to be treated like family, go to Mike Smith! The best GM and sales team in the business! 5 stars! See John Addison or Dayton Goodman! More

went for an oil change I made an appointment on the advise of service department. I arrived at 9:00 . They did not take my truck back to change the oil until almost 10:30 I made an appointment on the advise of service department. I arrived at 9:00 . They did not take my truck back to change the oil until almost 10:30 . But other than that they did a good job. Staff was very friendly and helpful. I will use them again More

Great !!!!! The visit was pleasant and very helpful .Miss Laura her my concerns , And was very pleasant to work with. Miss Laura Heard my request on my vehicle , The visit was pleasant and very helpful .Miss Laura her my concerns , And was very pleasant to work with. Miss Laura Heard my request on my vehicle ,she informed me of what was gonna happen, and made my visit pleasant. I will always go back to Mike Smith because of Miss Laura. More