Doenges Ford

Unable to repair my truck under warranty. Owner said he couldn't do anything about it. Offered to buy it back for $5,000 under the Kelly Blue Book value. Owner said he couldn't do anything about it. Offered to buy it back for $5,000 under the Kelly Blue Book value. More

Ford Service Dept. needs to be educated on how to communicate with Customers. They will tell You they will call, but You will never hear from them. They can’t trouble needs to be educated on how to communicate with Customers. They will tell You they will call, but You will never hear from them. They can’t troubleshoot a problem with a Ford Diesel. All they are capable of doing is throwing parts at it, like throwing darts at a dart board … hoping for a fix that never materializes. Terrible waste of time and money dealing with Doenges Ford Service in Bartlesville, OK. More

Poor Communication and Troubleshooting skills I have a 2016 Ford F250 diesel and the check engine light came on. The first time, I was told it was a "fluke" thing with the DPF. 2nd time it came I have a 2016 Ford F250 diesel and the check engine light came on. The first time, I was told it was a "fluke" thing with the DPF. 2nd time it came on, I was told it needed an update. Now the 3rd time the check engine light came on I dropped it off on Thursday morning, Jan 17, 2019. I was told Friday the 18th, it was the DPF heater and they did not have the part but the part should be in Monday or Tuesday. Thursday the 24th, I had to call and find out the part did not come in the day it should have but have it now. "I would be called". Friday morning the 25th I called and was told it should be done and they would call me. No call. Saturday the 26th, I call and was told the diesel mechanic was not there. Here I am having to make arrangements to get to and from work. I understand parts to do not show up and I understand workload; however, I do not understand the lack of communication with Ford vehicle owners. Nor do I understand the lack of troubleshooting skills after 3 check engine lights. Its obvious that when my warranty runs out, I will not be going to this dealership. In fact, I think I may just take it to a different Ford dealer. More

unnecessary diagnostics charge i'm not one to complain - most places i feel do their best, and want to help the customer - but that was not my experience w/ doenges ford service. i i'm not one to complain - most places i feel do their best, and want to help the customer - but that was not my experience w/ doenges ford service. i've got a 2015 f150 that was having brake problems, and took it in to a local service station over the weekend (tate boys) - they diagnosed the issue, told me exactly what was going on, and told me that i should contact the dealer and see if it was covered under warranty - i called the ford warranty service over the weekend, and they said that it might be, but i'd need to take it to the dealer for them to look up the part numbers. so this morning, i took it into doenges ford and told them exactly the problem, and the parts that would need to be replaced. i told them that i was only interested in seeing if it was covered under warranty. i left the truck, and they called back a few hours later and said that it wasn't covered under warranty, and how much it would be to repair. i opted to repair myself and when picking up the truck was met w/ an $85 diagnostics fee. i'm not upset that it wasn't covered under warranty - when i left the vehicle w/ them i told them very clearly that all i wanted was for them to run the parts and see if it's covered under warranty - i told them very specifically what the diagnosis was, there was no need for them to re-diagnose the issue and incur the charge. More

Ford F-150 Ecoboost This pickup has been a joy to own. I bought it to pull a trailer but enjoy just driving it for the comfort and quiet. Doenges service as well Doenges This pickup has been a joy to own. I bought it to pull a trailer but enjoy just driving it for the comfort and quiet. Doenges service as well Doenges body shop is top notch. Very thorough and courteous. More

Amazing customer service and a wealth of knowledge. Doenges service department is staffed with very knowledgeable people. And Olivia in sales is a class act when it comes to customer service and putting Doenges service department is staffed with very knowledgeable people. And Olivia in sales is a class act when it comes to customer service and putting the customer first. I would highly recommend Doenges to not only friends but to my closest family members. More

Service on a ford The Service Departments is terrible they all run around like chicken with their heads cut off nobody know what they are doing. I feel they have a lack The Service Departments is terrible they all run around like chicken with their heads cut off nobody know what they are doing. I feel they have a lack of communication and its a free fall poor,management leads to poor workers, More

Professional, best customer service around! The service center at Doenges is the best in Bartlesville! Andrew is always available to accurately diagnose any issues and get the service scheduled The service center at Doenges is the best in Bartlesville! Andrew is always available to accurately diagnose any issues and get the service scheduled quickly for repair. Hes attentive to detail and customer needs! I ask for him each visit but all associates are great! 👍 More

Awesome Service department and sales lady and finance guy we're all awesome. Took my truck in for service and drove off with a brand new SUV. Service department and sales lady and finance guy we're all awesome. Took my truck in for service and drove off with a brand new SUV. More

Bruce Doenges It would hard to find someone that is as interested in pleasing his customers. Little things mean a lot!! Keep up the good work daily. It would hard to find someone that is as interested in pleasing his customers. Little things mean a lot!! Keep up the good work daily. More