Dodge Chrysler Jeep RAM Fiat of Winter Haven - Service Center

Needs Customer Service Classes Disappointed with the service of my 2011 Chrysler 200. I brought it in as it would stall when at idle level. So before I went in, I googled the issue Disappointed with the service of my 2011 Chrysler 200. I brought it in as it would stall when at idle level. So before I went in, I googled the issue and found that the National Highway Saftey board started an investigation in 2012 due to the many complaints of the same issue, the NHTSB did not force a recall as Chrysler stated they would start a customer Satifaction campain to fix the issue. Chrysler also put out a sevice bullitin to all dealerships that there was a software update needed. Winter Haven Chrysler completly ignored my findings and was quite rude about the situation, they also claimed to know nothing about what I was talking about. They recommended replacing some parts and over the phone my quote was $340.00, I reluctantly told them to do it. WHEN I arrived at the dealership, the price had jumped to $430.00 and the explination was taxes, people I can add, taxes should not have been 90.00. Frustrated and not wanting to go to jail that day, I left. I would be very cautious of this dealerships practices. More

Owner First I was promised a 5 minute wait for ride back to work. It was an hour wait. I was forgotten! Then thought I needed an alignment-no tire rotation. First I was promised a 5 minute wait for ride back to work. It was an hour wait. I was forgotten! Then thought I needed an alignment-no tire rotation. My tires were not checked for air. Had to fill while on vacation. Was charged $135 for tire rotation! Was charged for alignment but didn't get! Way too expensive! I'm not happy with service! More

Service on car Juan Monje was very helpfull and friendly Waiting time long because had sent for part. Car is running good Felt the service charge very expense Bi Juan Monje was very helpfull and friendly Waiting time long because had sent for part. Car is running good Felt the service charge very expense Bill Christiansen More

Very friendly , courteous, and timely service. The service person was very knowledgeable and work was started right away with minimal wait for the amount of servic , courteous, and timely service. The service person was very knowledgeable and work was started right away with minimal wait for the amount of service being done. More

Great Experience - Thank You! My check Engine light came on. Even though I purchased the vehicle elsewhere, it was still under warranty so I brought it to DCJR of Winter Haven. My check Engine light came on. Even though I purchased the vehicle elsewhere, it was still under warranty so I brought it to DCJR of Winter Haven. They checked out the problem, told me the solution, and documented the issue that the selling dealer caused. Great Service. Juan let me know what the upcoming maintenance is that will be needed, and thanked me for my patience and selecting them to service my truck. I have to be honest here... everything was great! Love my truck! More

I brought my 2001 Dodge Ram Diesel in due to a problem where the headlights would turn on while the truck was parked and unattended. The service department said the wiring was not standard and they couldn where the headlights would turn on while the truck was parked and unattended. The service department said the wiring was not standard and they couldn't solve the problem. However they indicated that I had a leak where the diesel was dripping on my starter. They said the solution was to replace a diesel pump at the cost of over $1,000.00 dollars. They charged me $58.00 for the diagnosis. I took the Dodge to a friend who corrected both problems at a cost of only $150.00 which included changing out the turn signal and headlight dimmer. The Drip was caused by a hose that just needed to be tightened, which the mechanic found by just looking under the vehicle. I don't feel well taken care of by the mechanic who charged me for that diagnosis. Tom Evans More

Very good service, quick and easy. The studio is very nice and is near some shopping and restaurants for a bite while you wait. Pricing was competitive and quite affordable for the services done. nice and is near some shopping and restaurants for a bite while you wait. Pricing was competitive and quite affordable for the services done. More

Worst service ever received ( ACTUALLY NO SERVICE). Called and made an appointment for l:00 PM 12/31/13, received e-mail confirmation for appointment. Arrived approimately 30 minutes early. Service w Called and made an appointment for l:00 PM 12/31/13, received e-mail confirmation for appointment. Arrived approimately 30 minutes early. Service writer looked up appointment, wrote up service order, and said it would take about l l/2 hours, but he never took the car back to service area. At 2:30 PM, my car had not been touched, so I looked up the service writer to follow up and he told me that they were not going to be able to get to it today. I ask for my recall notice back and left. THIS WAS A SAFETY REDCALL!!!! I WILL BE REPORTING THIS TO THE CHRYSLER GROUP RECALL ASSISTANCE CENTER AND TO THE ADMINISTRATOR, NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION IN WASHINGTON, DC. More

Excellent Service. I couldn't have asked for nicer, more respectful service. The time of service was completed at a reasonable amount of time. I am very satisfied. Thank you, Elaine Abbott more respectful service. The time of service was completed at a reasonable amount of time. I am very satisfied. Thank you, Elaine Abbott More