Dodge Chrysler Jeep RAM Fiat of Winter Haven - Service Center

Very good service, quick and easy. The studio is very nice and is near some shopping and restaurants for a bite while you wait. Pricing was competitive and quite affordable for the services done. nice and is near some shopping and restaurants for a bite while you wait. Pricing was competitive and quite affordable for the services done. More

Worst service ever received ( ACTUALLY NO SERVICE). Called and made an appointment for l:00 PM 12/31/13, received e-mail confirmation for appointment. Arrived approimately 30 minutes early. Service w Called and made an appointment for l:00 PM 12/31/13, received e-mail confirmation for appointment. Arrived approimately 30 minutes early. Service writer looked up appointment, wrote up service order, and said it would take about l l/2 hours, but he never took the car back to service area. At 2:30 PM, my car had not been touched, so I looked up the service writer to follow up and he told me that they were not going to be able to get to it today. I ask for my recall notice back and left. THIS WAS A SAFETY REDCALL!!!! I WILL BE REPORTING THIS TO THE CHRYSLER GROUP RECALL ASSISTANCE CENTER AND TO THE ADMINISTRATOR, NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION IN WASHINGTON, DC. More

Excellent Service. I couldn't have asked for nicer, more respectful service. The time of service was completed at a reasonable amount of time. I am very satisfied. Thank you, Elaine Abbott more respectful service. The time of service was completed at a reasonable amount of time. I am very satisfied. Thank you, Elaine Abbott More

I went to get my free oil change, no one waited on me, I stood there for 15 minutes with not so much as a blink my way. You are promised sun shine and rainbows to get you to buy your vehicle there, but onc stood there for 15 minutes with not so much as a blink my way. You are promised sun shine and rainbows to get you to buy your vehicle there, but once you need something, you are totaled ignored. I will be happy to tell everyone my experience at Winter Haven Dodge and I will gladly pay for my oil changes elsewhere just so I don't have to deal with your establishment again. More

This was my first visit to the dealership and I had a lot of questions. My vehicle is a 2013 Chrysler Town and Country Van with handicapped conversion and I had a laundry list of questions, most of which I of questions. My vehicle is a 2013 Chrysler Town and Country Van with handicapped conversion and I had a laundry list of questions, most of which I felt were not Chrysler oriented. The service employee was patient and gave me full attention. I had purchased this van due to my wife's needs, and several other folks had shown me their Town and Country and were VERY happy with them. I have never owned a car or van of this quality and am happy with it, although we are still "on a learning curve" of all it's features. The van was purchased from a third party and the many items we are disappointed about are due to the "conversion" modifications, as I has suspected. I will be hoping and praying that when I go to the handicapped sales dealer I will get as much satisfaction as you folks provided me. More

James Jackson and his service crew are tops. The service department has always taken care of my van and me. If this review does not meet your "why", please feel free to discard it. But, at least, let the department has always taken care of my van and me. If this review does not meet your "why", please feel free to discard it. But, at least, let the service department know I praised them. What an inane statement. More

You have a survey star rating of up to five stars: There are, also, FIVE letters in the word GREAT! A coincidence? I think NOT. are, also, FIVE letters in the word GREAT! A coincidence? I think NOT. More

By far, this is the most reliable, respectful, honest dealership we have dealt with in all the years that we have been purchasing vehicles. They are extremely accomodating, professional and most importan dealership we have dealt with in all the years that we have been purchasing vehicles. They are extremely accomodating, professional and most important honest. We needed an oil change (one of 4 free changes) and no appointment was necessary. We drove into the dealership and the work was done within 45 minues. The mechanic noticed that we were missing a cover for the engine. The salesman immediately provided the part for our engine. Coming from New York City, we always had to wait for days to get a service appointment for our vehicles and most times, the dealer would tie up our car for days and often we had to rent a car which cost us even more money for the service. There are no arguments about what needs to be done at this dealership. There is always a follow-up call from the Manager of the dealership making sure that we had a pleasant experience and that we did not encounter any issues. This dealership is an "A" rated establishment and we are fortunate to have this dealership in the Winter Haven community. Also, the customer waiting area is clean and fresh coffee is available, while watching TV. How nice is that? More

From the time I purchased to the latest servicing I have always be with respect. I have found that the employees are honest and upfront with all the details. If a suggestion is made for servicing, you are always be with respect. I have found that the employees are honest and upfront with all the details. If a suggestion is made for servicing, you are not pressured into accepting the suggestion. More

The morning of October 22nd, 2010 I broke down in the middle of I-4 with my 2 month old son and my dog. I really had no idea what to do as my husband was currently stationed in Afghanistan for a year and middle of I-4 with my 2 month old son and my dog. I really had no idea what to do as my husband was currently stationed in Afghanistan for a year and a half, I was on my way down to visit my parents house in Fort Myers which was about two hours away so I was stranded. My car eventually got towed to the Dodge Chrysler Jeep dealership of WinterHaven. When I arrived I was welcomed with a warm and friendly greeting from Richard, I had a feeling I was in good hands and that feeling was anything but wrong. Eventually, I learned that my timing belt had broken off which if anyone knows anything about cars, this is pretty much fatal and costly news and basically a death sentence for any vehicle. With financial and credit problems this was the worst news I could have ever received. I was assured by Joe and Eric that they will take care of me and they will not leave me stranded, they couldn't have been more right. The guys allowed me to stay in the dealership after hours so my son and I didn't have to wait out in the dark for my ride from Fort Myers. The guys at WinterHaven worked around the clock for days with my situation trying to come up with a solution for our problem. They eventually spoke with the owner Mike Mahalak and told him my story, that is when the unthinkable happened. They called me the next day to tell me they are replacing my old motor with a brand new one, they also were going to replace any broken parts in my vehicle all free of charge. Mike wanted me to have reliable transportation with no worries from me or my husband. I am sitting here at home with a practically brand new vehicle in my driveway not only did they completely fix everything they changed my oil, cleaned my car, and filled my gas tank. I am safe, my dog is safe and most importantly my son is safe and we have reliable transportation that I can depend on for years to come, all thanks to these awesome guys at winterHaven. This was a very happy ending to a nightmare of a story and I couldn't be anymore thankful. Everyone at this dealership is wonderful the service technition, Mike Weigel was very thorough in explaining what was fixed in my car and what I need to do to maintain it as well. I never once felt as if I was being taking advantage of and that is a very important detail with a dealership as a woman. Joe Gagnon is a wonderful sales associate and should be rewarded for his hardworking efforts not only did he find a solution for me he was true to his word in every aspect. I commend Eric Edwards as well because without him none of this would have taken place hadn't it been for his eagerness to help my family and I. Everyone is trustworthy, kind, generous, and I will be returning to this dealership from now on whether it be for a simple oil change or to buy our next vehicle. So, to the future customers of Dodge Chrysler Jeep of WinterHaven checking out this site wondering if this place is as wonderful as everyone says they are, they were telling the truth. You will be regretting it if you do not come here, this dealership deserves more than five stars hands down. Thank you so much everyone at Dodge Chrysler and Jeep of WinterHaven I'll be seeing you soon! Sincerely, The Reeves family More