Dodge Chrysler Jeep RAM Fiat of Winter Haven - Service Center

I the worst service I have received I took my 05 jeep in to have recalls done. They didn't call me after they found a abs light staying after recalls. I would had it repaired while it wa I took my 05 jeep in to have recalls done. They didn't call me after they found a abs light staying after recalls. I would had it repaired while it was there if they would have notified me. They called to say it was done. My wife picked it up to find the light was on. They service writer came out and said the service would be out to help, which he didn't. The tech came out to say to just drive it, it would be ok. Mean while the and is disabled and the 4wheel drive is stuck in low range and grinding. Called the service manager he said he would look into it and call me back which he never did. Tipocal lying service manager. I repaired it myself. Found the front sensor was disconnected purposely. Tech must have been hurting for money. I WILL NEVER GO BACK THERE AGAIN. More

Service is over and above anything you would ever expect !!! My 2013 Dodge Grand Caravan runs like a brand new car . Cannot believe the wonderful , timely and swift service I received . Arcenio the service mana My 2013 Dodge Grand Caravan runs like a brand new car . Cannot believe the wonderful , timely and swift service I received . Arcenio the service manager is over the top . If I could I would give him 10 STARS More

No problem frst visit With about 5200 miles on my new van, got free oil change. Took about 1.5 hours. Was told at first about $19 tire rotation, but service came back out With about 5200 miles on my new van, got free oil change. Took about 1.5 hours. Was told at first about $19 tire rotation, but service came back out to lounge (did not get his name - older fella) and said did not need the rotation yet. They could just as well have done so and charged me but they didn't. Appreciated that. More

Recall on car. All the people I was in contact with were very helpful and polite. I was in and out in no time. My recall was replaced in no time at all. hanks everyb All the people I was in contact with were very helpful and polite. I was in and out in no time. My recall was replaced in no time at all. hanks everybody for doing a good job. THANKS More

2015 Chrysler I recently visited the service center at Chrysler, Dodge, Jeep, Ram of Winter Haven for a recall on my 2015 Chrysler 200. I called when my engine ligh I recently visited the service center at Chrysler, Dodge, Jeep, Ram of Winter Haven for a recall on my 2015 Chrysler 200. I called when my engine light came on and they told me that it was fine because it wasn't flashing yet. So they scheduled me an appointment about a week later. The appointment went well and they told me it was just a recall for a wiring harness and wait for the paper to come in. I called when I received my first recall paper and they told me to wait for another paper telling me the part was in. So about a month later that paper was received. I called the day it came in the mail, they still didn't have my part in but in the mean time my transmission is now slipping and the car is accelerating when I take my foot off the gas. I told them about this and they schedule me an appointment about 3 days later to bring it in. They told me that I needed a new transmission with a car that has 11,000 miles on it. But they said it would be done with in a day and gave me a rental car. I never received a call back for 2 days and finally on the third day I called and they told me the mechanic that is working on my car isn't in today. Then they proceeded to tell me they would call me back late afternoon on Monday. At 5:30 I receive a call requesting me to return the rental car to enterprise, bring the bill to them and then I will be on my way. As I got to the dealer ship I asked if my transmission was fixed and if they completed the oil changed I requested for them to go ahead and do. The request for the oil change was not put in so therefore not completed. I walk out of the dealership and have to use my panic button because the associate didn't even tell me where my car was. Then I start driving home and my car is still jolting and stalling out at red lights. I call them on Tuesday, to give it a day to work itself out, and they tell me all of my parts were brand new and it will take about two weeks for the transmission to stop jumping or shifting out of gears because I am the reset button and the car needs to learn how I drive. A week later my car is still jolting and I am not happy with the service. I am now going to take it to another dealership to see what is wrong with my car. Chrysler didn't call me when they said they would, didn't fix my car in a timely manner, didn't complete the service I asked them to complete, and my car is still not correct therefore I have to take it to another dealership to see what is wrong with it. POOR SERVICE! More

jeep service went in for a free oil change and tire rotation waited 3 hours and a half to have it done car sat outside for hour then 2 hours in shop and then a went in for a free oil change and tire rotation waited 3 hours and a half to have it done car sat outside for hour then 2 hours in shop and then a half hour outside till that told me it was done charged me 18.00 dollars for rotation, which they advertised 19.99 for a oil change and rotation. will not go back for a free oil change again More

First maintenance visit This was a very positive visit and everything went so smooth.... They treat you like you matter to them....Love this place....everyone was so friendly This was a very positive visit and everything went so smooth.... They treat you like you matter to them....Love this place....everyone was so friendly More

service dept Sales department very friendly and nice to work with. Service department just the opposite. Service advisors looked confused and like they needed h Sales department very friendly and nice to work with. Service department just the opposite. Service advisors looked confused and like they needed help. Ignored me for a long time while I just stood there. Took my new wrangler in for warranty work. Service department was closed by the time I made it back to dealership. Saw my jeep parked next to building with doors unlocked. Next day they told me no it wasn't left out it was locked behind fence. More

Worst Went in for service for a parking brake under warranty still cahnged me more then the whole repair should have cost and took 10 days. Just don't do it Went in for service for a parking brake under warranty still cahnged me more then the whole repair should have cost and took 10 days. Just don't do it they treat you like you should be greatful they are charging you 4 x what the work is worth. They will never see me again. More

Strange? I had my truck at another dealer three months ago with a steering problem, at that time the truck was warranted, the other dealer could find no reaso I had my truck at another dealer three months ago with a steering problem, at that time the truck was warranted, the other dealer could find no reason for my problem and due to time restraints caused by my wife needing heart surgery I took it home. Now I take it to Winter Haven (where I purchased it) because the problem recurred, and suddenly there is a need for over fourteen hundred dollars worth of maintenance, and the warranty period has ended. Either the other dealer was careless, costing me money, or Winter Haven is CYA because of the problems they have had with theses trucks. More