Dodge Chrysler Jeep Of Vacaville - Service Center

I updated this review to 1 star as a result of the dealership’s response. I have been going to Vacaville Ram for some time now for service needs. I took my truck in for a simple oil change and tir dealership’s response. I have been going to Vacaville Ram for some time now for service needs. I took my truck in for a simple oil change and tire rotation. After getting the truck back, while washing it, I noticed that one of my lug nuts was missing on the right/front wheel. Either the tech forgot to put it back on or left it very loose. No big deal and an easy fix fight? Well read on. I called the service department and explained what had happened. I was wondering if I could get a stock lug nut to replace the missing one (approximately a $23.00 part apparently). The representative told me they “would need to see the wheel”. I told her the wheel looks fine and it is just missing the lug nut. Again she told me I would have to make an appointment so they could examine the wheel. I had a busy day ahead and so I offered to send her the above pic. She subsequently transferred me to “Parts” who said they could sell me the lug nut, but could not authorize a free replacement. In the end I went to Hoblit in Woodland and purchased the new part. This review is not about a $25.00 lug nut however (that’s with tax out the door). It is really about customer service and organizational culture. To start, I have to wonder what else was missed if something this obvious was overlooked? Second and most important, If I cannot resolve such a simple issue quickly, how does this dealership handle more serious problems? More

I went in for a recall and soon as I pull up. One the service agents came to my car. His name is Sean, he been helping me out for year's now. Great guy help me out real fast. Not a long wait, nic One the service agents came to my car. His name is Sean, he been helping me out for year's now. Great guy help me out real fast. Not a long wait, nice clean. Lobbey with drinks n a little bit of food. More

I was there to buy some parts. part department clerk was pretty busy to takling with a guy. he didn't even bother to ask why I was there. I spent 15 minutes standing there. then I part department clerk was pretty busy to takling with a guy. he didn't even bother to ask why I was there. I spent 15 minutes standing there. then I left without parts. it's not worth it to waste your time by going there More

I purchased my vehicle their and several times taken my vehicle there for service. They don’t call for updates, they rarely answer phone calls and unable to fix my car. Ive have taken my vehicle there seve vehicle there for service. They don’t call for updates, they rarely answer phone calls and unable to fix my car. Ive have taken my vehicle there several times for the SAME problem. More

So stressful working with these folks. Services department has a poor service. They will not update you what’s going on with your car until you called them. And if you called them they sai Services department has a poor service. They will not update you what’s going on with your car until you called them. And if you called them they said they will call you back to gather some information but there is no return call. More

Do not bring your car back here to do the service. They will mess up your car I bring my Dodge Charger 2017 back here to replace the radio system. I paid full for new part and after installing, my They will mess up your car I bring my Dodge Charger 2017 back here to replace the radio system. I paid full for new part and after installing, my car lost the gps- they even did not say any apologies . And I find out the pu wrong radio model - cheaper one without GPS in my car and just said “ oh it hasn’t happed before , I don’t know “ I think they just don’t wanna fix their mistakes and did not respect their customers just after they got my money , they don’t wanna do more work to fix what they did. I do not write this review in anger. It had been a week till now. I need to bring my car to other place , and I swear never in my life I am back this dealer , even more next car . Stay away from this dealer if u don’t want wast ur time and money for the terrible customer service More

-starHad a major breakdown towing my RV. 2020 Ram 2500 -star Had a major breakdown towing my RV. 2020 Ram 2500 Cummins....25,000 miles. I understand stuff happens and was upset but , when I was looking -star Had a major breakdown towing my RV. 2020 Ram 2500 Cummins....25,000 miles. I understand stuff happens and was upset but , when I was looking to have my tow driver drop it off at the dealer , the service dept said , "dont bring it here" ....now I'm REALLY upset! They have no room to park service vehicles nor would they be able to look at it for 2 weeks!! Didnt care that I was stuck on a 2 lane road with a 5th wheel , dogs and my family. Called Hilltop Ram and they were VERY apologetic that this was happening to me and said "get it here" so they could dig into it. This is what I wished I had experienced at Vacaville but didnt go down that way. VERY disappointed! 5 days later , my truck is repaired along with a recall that was outstanding...didn't even ask for that!. I was on a waiting list since Dec 2020 for that recall issue at Vacaville...LOL I will no longer do business with Vacaville and highly recommend others do the same. If you are local , its worth driving a little further for a much better level of service. Amazing how these folks still have customers More

Worst Dealer Service Ever!!! Brought the 2 1/2 year old jeep in for a bad battery and Gabriel Martinez said it was no longer under warranty because the car had more than 36,000 m Brought the 2 1/2 year old jeep in for a bad battery and Gabriel Martinez said it was no longer under warranty because the car had more than 36,000 miles on it. For the Battery, which was clearly labeled with a 3-year warranty! AVOID! AVOID! AVOID!!! More

No appointments? Took my car there for a knocking coming from my motor. Made an appointment online, took my car there Monday morning and they said they would have to Took my car there for a knocking coming from my motor. Made an appointment online, took my car there Monday morning and they said they would have to keep the car until Thursday to look at it, and that they didnt take appointments it was first come first serve. Why would you make appointments online if you dont have them? I'm not taking multiple days off work for you to look at my car. That's what appointments are for!!! Will not go back to give them any of my money again .buy your cars elsewhere, where they care about customers.. More

Service This dealership is the worst when it comes to service, I always have nothing but problems, they always say one thing then tell you another when you ca This dealership is the worst when it comes to service, I always have nothing but problems, they always say one thing then tell you another when you call to check the progress on your vehicle, you leave it there all day and they still don't look at it, and they said I didn't need an appointment really? It takes two days to look at an oil leak on my truck WOW! Never again will I use Vacaville dodge!! More