Dobbs Ford - Service Center

The warranty work plus other mechanical work handled professionally with excellent service all around. Thank you. professionally with excellent service all around. Thank you. More

Oil change price is 25% higher than my normal dealer service. Only reason I was there was for them to fix a recall item from when the car was bought that the previous service people said was not a recal service. Only reason I was there was for them to fix a recall item from when the car was bought that the previous service people said was not a recall and they closed it out as it had been performed. The car is great but this dealership is awful. Can’t get straight answers from them. Also had to get the navigation screen checked and they had to do a software update that they told me usually cost 45 bucks but they didn’t charge me since they knew I eas already unhappy. They reason it was supposed to be charged for is they use a third party vendor for that. Got huge run around when I bought the car about installing a hitch because they use a third party for that too. I will never darken the doors of this place again. Danielle that I dealt with today did the best she could but she had been put in an impossible situation by the shoddy management of thei dealership. My biggest complaint is they they told me 14 months ago when I bought this car that that recall had been cancelled. I only got the hitch done after 3 months when I called the general manger and then they were able to get the hitch done. Was never able to get in touch with my salesman Brain after sale was closed and I picked up the car after they prepped it. I know people who bought cars here when Jim Skinner owned it and they raved. Guess this is what you get when a big out of state group runs a dealership. More

Service department is the worst. They change people every few months and the current set is absolutely awful. They don't know anything, they can barely do their jobs. The manager is They change people every few months and the current set is absolutely awful. They don't know anything, they can barely do their jobs. The manager is incompetent. They are overcharging people. Instead of telling you nothing is wrong, they are trying to take your money. The techs are clearly slow, and just going along with the scheme. Try anywhere else first, do not waste your time. If you like giving away money, go ahead. I took my car somewhere else and they couldn't find a problem, but for some reason Iron City came up with 700 worth of problems. More

The best thing about my visit was the price of the tires. The overall cost was extremely high. You expect to pay a little more at a dealership but they charge to much. The service department was better when The overall cost was extremely high. You expect to pay a little more at a dealership but they charge to much. The service department was better when I bought my Taurus. The service department as a whole seems to be trying to do better. I will try to stick with them at least for the short term. More

Good service and fair price also fast repair and thumbs up to my service adviser Timothy keep me up to date on repairs up to my service adviser Timothy keep me up to date on repairs More

Took my F-150 in to have the oil changed and tires rotated. Left the vehicle with iron city while running errands.When it was finished they called me. Took a couple of hours Everyone there was very rotated. Left the vehicle with iron city while running errands.When it was finished they called me. Took a couple of hours Everyone there was very courteous. More

I had an appointment for 9:00 am, my car never got looked at apparently they are to busy in which I understand these things happen. What I don’t understand is they did not call to let me know. I finally call at apparently they are to busy in which I understand these things happen. What I don’t understand is they did not call to let me know. I finally called them at 4:30 pm to find this out and they assumed they could just keep my car all weekend and maybe look at it Monday to me that is unacceptable as I need my car for work. Very disappointed 😔 More

I have been using iron city Ford to service my car and all other repairs when needed, they’ve been doing excellent job, I recommend any other person out there to try next time and I am sure you will never all other repairs when needed, they’ve been doing excellent job, I recommend any other person out there to try next time and I am sure you will never be disappointed. More

I used Iron City Ford when i needed to purchase an vehicle. And now i use them to service that vehicle. They are awesome, you will be pleased with there customer service!!! vehicle. And now i use them to service that vehicle. They are awesome, you will be pleased with there customer service!!! More

I had to take my explorer in to get checked out because the repair shop I took it to said that it had to have a code cleared out by the dealer. We took the car into Iron City Ford and told them what was ha the repair shop I took it to said that it had to have a code cleared out by the dealer. We took the car into Iron City Ford and told them what was happening and that the car also had a recall and we wanted to get it fixed. They called back and said that a part we had just had replaced was to blame and that it needed to be repaired because it was faulty. We gave the ok for the fix and told them to do everything else on the list but 2 other things. When I picked up the car it was having the same issues and same lights were on. My husband was pretty much told sorry about your luck, and if they looked at it again we would be starting over with another diagnostic fee and paying again. I paid almost $1000.00 for an oil change because absolutely nothing is fixed on my car. They did not even clear out the lights or address the recalls ? I am not a happy customer but Iron City had not problem sending right out the door with a broke car and $1k less 🙁 More