Dixon Ford VW

The absolute worst. Salesman lied about there being 2 keys. Came time to pickup car and only 1 key. Wanted $380 for second. Wouldn't even split the cost. Then we realize Salesman lied about there being 2 keys. Came time to pickup car and only 1 key. Wanted $380 for second. Wouldn't even split the cost. Then we realized after the sale that they had swapped out the nice wheels and continental tires with rusting wheel and Walmart tires. And the icing on the cake! Now, 3 months later, our tradein, which they said they auctioned, ends up stripped and abandoned in a city 50 miles away who says we now owe them $580 in impound fees. Contacting a lawyer. These guys make other dealerships look like Mother Theresa. Truly a bunch of criminals. PLEASE, don't risk getting screwed like we did. Go literally anywhere else. You've been warned. More

I completely disagree with all the keyboard Karen's on here. I had a fantastic experience with Dixon Ford/VW. I will definitely be back! here. I had a fantastic experience with Dixon Ford/VW. I will definitely be back! More

Terrible dealership, bought truck with low miles 2021 and with in 3 days had 4 check engine light codes, I called them and they would do nothing for me. They sell junk cars, they do no inspect or fix anythin with in 3 days had 4 check engine light codes, I called them and they would do nothing for me. They sell junk cars, they do no inspect or fix anything! I should have listened to reviews! More

DO NOT I REPEAT DO NOT BUY from this dealership no matter what. They are thieving lying crooks last month we bought a car the day after buying the car we noticed issues with the torque converter, tried to ta what. They are thieving lying crooks last month we bought a car the day after buying the car we noticed issues with the torque converter, tried to take it to dixon ford to see what they were going to do considering by Illinois law there is a 15 day power train warranty and they by law we’re liable for the repair of the vehicle. They refused to take my car in and or look at it I went to multiple mechanics on my own all of which confirmed that it was a torque converter issue and it is a known issue with this make and model of car. I went back again and asked them whether or not they would fix the car or even look at it they again refused stating “we lost our xxx on your trade in and will not be looking at your car or fixing it you should just take this as a win, you guys won” what we won was an up to 10k dollar repair for which they are liable to repair and refuse they also refused to take their piece of crap back and give us our original trade in back they then told us we were not welcome at the dealership and not to call them anymore because they will not be fixing the car they sold us. Every person in that place from the top down is corrupt they are no better than common thieves swindling people so they can push unsafe cars out onto the road and make as much money possible. There is a reason they have a D- on BBB they are criminals from the owner to the sales associates they should not have a license to sell vehicles and hopefully once all is said and done they will lose their license to sell vehicles. They sold a family of 3 a vehicle that is unsafe to be operated knowing that we had a 1 year old and another on the way they put the lives of 3 people and an unborn child at risk to raise their bottom dollar. They are monsters and absolutely abhorrent people and overall as a business. DO NOT BUY YOUR CAR HERE RUN AWAY DONT WALK any positive comments or reviews of this place are only their because they basically beg you to leave them a good review after they get done screwing you over. They’re the worst kind of people and don’t deserve your business or anyone’s business please save yourself and stay away from this despicable disgusting excuse of a business. You’d be better off slamming your head in the refrigerator door you’ll have a better experience with that. More

Me and my Husband purchased a car from them back in September. The sales professional was very courteous and friendly. The sales manager Zach advised us that they don’t sell junk cars. We had the car, September. The sales professional was very courteous and friendly. The sales manager Zach advised us that they don’t sell junk cars. We had the car, made one payment and had electrical issues that were going to cost close to $1000 to repair. When I originally took the car to get checked out after I noticed the power steering going on and it gf the sales rep advised me they would take care of us and we scheduled an appointment. Much to my frustration they told us we had to pay for the inspection. I called Sterling Chevy and they got me in quickly and saved me over $100. After I found out I was having problems with the car that only continued to get worse (steering wheel was shaking pretty bad) so called the manager Zach and Drillon for 3 days. They refused to return my calls. So I left a google review. Finally by Friday I was tired of waiting for a call back from the manager so I called Sterling Chevy and left a message with the owner. Not too much after Zach calls me back being highly aggressive. Says we are no longer welcome to set a foot at dfvw and he would call sterling Chevy to have them take over the car problem. Well Zach never did. Sterling Chevy ended up helping us tremendously. I will say never buy a car from Dixon Ford Volkswagen. The sales managers are extremely unprofessional and refuse to help you if they sell you a garbage car. They sold my parents a garbage car as well. The van they bought from them was completely rusted out where the engine is housed. Buyer Beware!!!!!!!!!!!!!!!!!!!!!!!!! More

Recurrent issues within days after repeat trips to the service department. This has happened with more than 1 vehicle. They report the "new" problem was not something they worked on. Unethical or incompet service department. This has happened with more than 1 vehicle. They report the "new" problem was not something they worked on. Unethical or incompetent or both! More

Bought a 1998 Jaguar XJ8 from here and let me tell you this is the absolute best experience I have had buying a car in my life. First off the car was immaculate and absolutely perfectly well maintained a this is the absolute best experience I have had buying a car in my life. First off the car was immaculate and absolutely perfectly well maintained and they did an absolutely fantastic job showing me the car and making sure I was happy with the experience. I absolutely love this car and the experience I had with the team there was icing on the cake as not only was it an easy purchase but it was truly a fun one as well! I dealt with both Zach and Alex for this car purchase mainly and Zach made sure I was well informed on the vehicle and did not try to pressure me during the experience at all. The car itself was truly immaculate for the year and it was clear the team at Dixon took care to make sure this vehicle was show ready and needed nothing. These are hard cars to come by and even harder to find somewhere that wants to make sure they are well taken care of before releasing them to a new owner so I very much appreciate the fact that they took the care it deserved to make it an unbelievable find and purchase. Alex did the paperwork for me and gave me a great deal on a warranty! An affordable warranty on a 1998 car and even moreso a Jaguar is absolutely unheard of but they did not disappoint. Not only was he detailed and polite during the whole experience but he knows how to make the process quick and fun. Truly was smiling ear to ear throughout the whole experience. I cannot say enough about my experience and the team at Dixon Ford VW. It is a small town dealer and they truly know how to take care of a customer throughout the entire process. Thank you Dixon Ford VW and especially Zach and Alex for an absolutely unbelievable car buying experience and for taking such good care of this vehicle when you took it in. More

Customer care was great until it came to the rude finance manager. On top of that I am in a 17 thousand dollar loan plus interest in a car that shakes violently. manager. On top of that I am in a 17 thousand dollar loan plus interest in a car that shakes violently. More

Service is ok when I take my Ford for services. But the I made business with them and i was sold a lemon. Thanks...not But the I made business with them and i was sold a lemon. Thanks...not More

My son and I went into the dealership to look at a vehicle he was interested in. My son and the salesman went on the test drive and my son said during the test drive the salesman was already pushing h vehicle he was interested in. My son and the salesman went on the test drive and my son said during the test drive the salesman was already pushing him to purchase the vehicle and get everything done that evening. My son really wanted my husband to look it over before he committed to the purchase but the salesman tried feeding us with a line of xxxxxxxxx that they had someone else coming in that night from IA and that my son had to make his decision that night. I really wanted to tell the salesman that "you go to xxxx for lying" though I kept my mouth shut. My son really liked the vehicle so he committed. My son did already have financing through our bank so we advised them off that and told them that our finance rep was not sure if he would be able to get the loan finalized on Friday or not. The salesman keep pushing and saying why can't they and really pushing us! I would not recommend this dealership to anyone!! They are way to pushy, I have never experienced anything like this and have bought many vehicles in the past. This was an absolute awful experience especially for a young man trying to purchase his first vehicle on his own!! More