Dixie Buick GMC

Closed for Service My appointment was scheduled for 7:30AM I arrived to a service bay with a GREEN lighted X to pull my vehicle into, it was 7:25AM, there were 3 advisor My appointment was scheduled for 7:30AM I arrived to a service bay with a GREEN lighted X to pull my vehicle into, it was 7:25AM, there were 3 advisors sitting inside at their desk, with another guy walking around. I had to use the bathroom upon arrival, to no avail I pull on the door handle to go inside and it’s locked, they just look at me and then choose to ignore me. I then get back in my vehicle and go to the dealership next door and they gladly let me use the restroom; then I go back to Dixie Buick for my service appt. the service advisor named Greg came out, he was the closest one to the door the first time and choose to ignore me then, I confronted him about the incident with not letting me in to use the restroom 5 minutes before my appointment, he said we were closed. Well that is very poor customer service, we’ve just started shopping for 2 new vehicles, we need an SUV and a work truck for landscaping business, I won’t consider shopping Dixie Buick GMC because of this poor customer service experience when having warranty work done on a 2019 Chevy truck that I bought elsewhere. I asked when the general manager arrives and Greg said he strolls in around 9am,, I was referred to this dealership for service by General Motors when I was talking to them about a different concern. I plan on letting GM know about my poor service experience with Dixie/Buick/GMC. The service advisor wasn’t even apologetic for my bad experience, “it’s like deal with it or leave”! The neighbor dealership will at least get opportunity to make sale to me for my next vehicles. Good Luck to next person seeking customer service here, it’s doesn’t exists. More

experience Was very pleased with the attentive assistance I received. My salesman Ray Matthews was professional and interested in listening to what was importan Was very pleased with the attentive assistance I received. My salesman Ray Matthews was professional and interested in listening to what was important in my car search. All personnel at dealership were approachable and courteous. Love my new Envision.... More

GREAT EXPERIENCE Buying our 2019 GMC Acadia was by far our best car buying experience. Our salesman, Ray Matthews, was a pleasure to work with. He was very professiona Buying our 2019 GMC Acadia was by far our best car buying experience. Our salesman, Ray Matthews, was a pleasure to work with. He was very professional, personable and knowledgeable. We felt relaxed and not pressured at all. Ray and Greg negotiated with us till all parties were satisfied. We highly recommend the people and the dealership. More

Best experience We’ve never had a stress free car buying experience as we did with Dixie/Buick. Thanks to our salesman Raymond Matthews who was extremely helpful and We’ve never had a stress free car buying experience as we did with Dixie/Buick. Thanks to our salesman Raymond Matthews who was extremely helpful and knowledgeable in the vehicle we were interested in purchasing. Very happy with our new GMC Acadia. More

Great Salesman, Tony Gilardi I was very fortunate and blessed when I selected Tony Gilardi when looking for a 2019 vehicle. He took the time and negotiated on my behalf to accomm I was very fortunate and blessed when I selected Tony Gilardi when looking for a 2019 vehicle. He took the time and negotiated on my behalf to accommodate my personal needs. I am very pleased with my GMC Terrain SLE and encourage anyone looking for a very nice vehicle and great salesman to contact Tony Gilardi at Ft. Myers Dixie Buick/GMC. More

Highly recommend! I walked onto the lot not knowing what type of car I was looking for and Ray was SO helpful, patient, and friendly. Something you don't get at a lot I walked onto the lot not knowing what type of car I was looking for and Ray was SO helpful, patient, and friendly. Something you don't get at a lot of other dealerships. I did end up buying a Buick from him and I HIGHLY recommend working with him! Two days later I realized I forgot something my grandmother gave me before she died, and he did everything in his power to get it back. More

Great experience! I had the best experience at Dixie Buick in Fort Myers! They are awesome! Very helpful and tries to find ways to help their customers to save money. I had the best experience at Dixie Buick in Fort Myers! They are awesome! Very helpful and tries to find ways to help their customers to save money. More

A dealership that listens! We had a Very professional and wonderful experience. Between our car salesman Tony and financial Manager Joe, they asked all the right questions and l We had a Very professional and wonderful experience. Between our car salesman Tony and financial Manager Joe, they asked all the right questions and listened to everything my husband and I asked about. Between the tour of the dealership to the detailed tour of the car; to the immediate answers to our concerns, they made us very comfortable and they made us feel like family. More

Great experience!! Had a very nice experience for the entire process. We didn't go in on planning to purchase a new vehicle but.... :) Test drove several vehicles, To Had a very nice experience for the entire process. We didn't go in on planning to purchase a new vehicle but.... :) Test drove several vehicles, Tony was very knowledgeable and informative on what we were looking at. Made an appointment to pick up the car the next afternoon. Everything was waiting for me and ready to go as promised. Got a very good overview on car features and help with OnStar setup etc. Was in and out in a very timely manner. Tony, Jamie & Joe took great care of us and I would highly recommend them to anyone. More

Broke key fob on vacation Our key fob broke on vacation leaving us stranded at Sun Harvest Orchard. Dixie GMC had a key fob made and ready in less than an hour at a VERY good p Our key fob broke on vacation leaving us stranded at Sun Harvest Orchard. Dixie GMC had a key fob made and ready in less than an hour at a VERY good price. They could’ve taken advantage of us, but instead helped a “friend” in need. Travis was very helpful and quick. Thank you Dixie GMC More