Dixie Buick GMC

Dixie Buick GMC provided the best customer service while my brand new 2022 Yukon Denali was in the service department for 3 weeks with an intermittent problem that required extensive troubleshooting, test d my brand new 2022 Yukon Denali was in the service department for 3 weeks with an intermittent problem that required extensive troubleshooting, test drives and a field engineer. Doug, the service advisor was professional, courteous and communicated effectively from day to day giving me an update. Having just purchased the vehicle at the end of February it was very stressful and frustrating to have my new vehicle taken away and not know when it would be returned. Doug showed empathy and always remained positive that they would resolve the issue each time we spoke on the phone. This is not something that you typically see today when it comes to customer service and I can appreciate this very much as a consumer. In addition to Doug helping, Josh the service manager was involved and in contact with the field engineer daily. Josh also would call to give me updates and was always very professional on the phone and courteous. Josh advocated for my husband and I throughout the three weeks to ensure GM continued to push forward to assist in resolving the issue at hand. Doug/Josh - Thank you so much for everything you did for my husband and I. We sincerely appreciate your hard work, dedication, and exceptional customer service. You both deserve to be recognized by not only Dixie Buick GMC management, but also GM Corporate. The customer service provided by both Dixie Buick GMC and GM Corporate has now made me a lifetime customer. Thank you again! More

Yesterday we purchased a used vehicle at DIXIE BUICK GMC TRUCK INC, In FT MYERS FLORIDA. From the start there were red flags; We got pre-approved with Capitol One Auto Financing, we selected the vehicle o TRUCK INC, In FT MYERS FLORIDA. From the start there were red flags; We got pre-approved with Capitol One Auto Financing, we selected the vehicle online, made sure it was in their inventory the nigh before. Long, story short, we get to the dealer, they car was no were to be found, the salesman goes on a search and comes back with keys for the vehicle, that turned out to be a similar more expensive model. Then we are told the vehicle was sold – and it must have been advertised in error. During the sales pitch to the car, we are sold on this dealers CERTIFICATION PROGRAM which includes a 172-point inspection, we got to the dealer, around 3:30PM, we are in the sales office until about 6:30PM, we have not had a chance to test drive the vehicle. The dealer closed at 6:00PM and we are now hastily completing the contract, and getting ready to transfer our property from our old car to the new purchase. When the salesman drives the car up, which was being cleaned and prepped, (keep this in mind) the dealer’s staff is handling the car getting it ready for the customer who purchased it - but has not seen the vehicle. Salesman comes up and says, there is check engine light on; but the service department is now close so you have to bring it back tomorrow and we will take a look at it. I am sure is nothing to worry about these vehicles are inspect and CERTIFIED. Once I got home, I took the car to get check for the codes, this “CERFITIED” vehicle has 11 error codes, that range from the turbo system, transmission, turbo system, brake system, and other minor errors. On top of the this the car can’t be driven over 60 MPH because it shakes and can’t be controlled. My opinion is that the vehicles are designate as CERTIFIED to make them more attractive to the customer. Because the CERTIFIED status opens the vehicle to additional upgrades not able to other vehicles not “CERFITIED”. I would say this is fraud, I wonder what else are they hiding from the consumer? More

Pathetic service again in Florida. Had an appointment at 10 am and arrived on time...one hour and thirty minutes later I approach Doug Peavey and ask if my car is done for the quick oi Had an appointment at 10 am and arrived on time...one hour and thirty minutes later I approach Doug Peavey and ask if my car is done for the quick oil change.. I say does it usually take this long and he responds that its normal time for this service.. I then say that I have been watching my car and nobody has approached my vehicle and if it is finished well it was done .. He then went out to vehicle which said was in the bay and finally it was lifted up to do the service.. 2 hours and 15 minutes since we arrived.. Service mgr was no help and the service was patehetic.. The employee got paid for two hours of work for only doing 15 minutes all documented on my phone.. They need to do some evaluations of both the service staff and those doing the work!!!! More

I'm generally very pleased with service at Dixie. This particular day, although I had an appointment, they appeared to be understaffed or over-committed, so the wait time was longer than usual. It w This particular day, although I had an appointment, they appeared to be understaffed or over-committed, so the wait time was longer than usual. It was a Saturday morning, and Greg Hall was the only service writer on duty at that hour. More

Well what an experience I had today at this dealer. .... There was a recall on my 2019 gmc sierra took my appointment over a month ago.... Got to the dealer at 7:40 my appointment was at 8:00... Got .... There was a recall on my 2019 gmc sierra took my appointment over a month ago.... Got to the dealer at 7:40 my appointment was at 8:00... Got the run around with the first service advisor ant finally the second one found my appointment he was nice about it... I had requested at the same time an oil change... I had specify that I would wait at the garage for the repair and the advisor inform me that when the mechanic would come in at 8 he could let me know how long it would take for the repair.... At 8:45 my trunk was still at the door so i went and see the advisor and he said it should not take to long they are checking it...when i told him my truck had not move he was surprise and obviously it was forgotten in front of the door.... At that moment they took my truck and i was told that it would not take to long and I would know a time frame... At 9:15 I went in the back yard of the garage and my truck was sitting there ontouch... I was so mad went to see the advisor and told him to bring back my truck I just wanted out of there... Could not beleive that kind of services....what can I say more.... More

My last experience with this service department was one of the best ones I have experienced. From that time to today, it was a 180 degree turn around. I called earlier this week for LOF routine maintena of the best ones I have experienced. From that time to today, it was a 180 degree turn around. I called earlier this week for LOF routine maintenance and took offered an appointment of 11 am today. I arrived at 1045, all four service kiosks were somewhat busy but I was greeted and asked how could be helped. I advised my name, and after a couple of wrong lookups was found. I was promptly told, that Tim was my service advisor, to what end I do not know. But he agreed to write my request. I ws advised they were running behind since I was waiting. Would be two hours. I advised OK. After 2 hours and 10 minutes I started to look for my car. Tim, the service advisor that was mine, was not at his station. After several more minutes, I found the advisor that took my service order. He looked my car up, said OH Tim is your service advisor. As I explained Tim was nowhere to be found, he said oh, Tim had to leave. I take my car to DIXIE Buick GMC for service, I don't care who writes my service ticket. It was now 2 and 1/2 hours siince I arrived. I asked for my car now unless it was on the rack. After a few miinutes it was brought around, untouched. I was adviised that mornings were better, like 7 or 730.. Well took the appointment offered, not knowing that certain hours came with this poor service. Don't make the appointments if you can't figure out how to schedule them for completion. And you don't have the same service team, the ones below are not with you with the exception of Greg. And I hate having to write this. Anyone have a GM dealer that can be reliable to recommend. More

Oil change and tire rotation took 2 hours and 45 minutes with appointment. Too long. with appointment. Too long. More