Dixie Buick GMC

DO NOT GO HERE to get your car serviced. My husband and I brought car in to be serviced back in May after our car wouldn't start. Had the car towed to the dealership, we checked in later tha My husband and I brought car in to be serviced back in May after our car wouldn't start. Had the car towed to the dealership, we checked in later that day for any kind of estimate for when we could expect them to take a look at the car. Never got an answer so we arranged for a rental. The service center arranged the rental with hertz. We were told multiple times from Dixie and Hertz that the car was going to be covered by Dixie. Great. We pick up the rental car thinking we'll only have it for maybe 3 days. Nope. That's how long it took them to even take a LOOK at the car. There was extremely poor communication on their part to let us know what was even going on. They never followed up we always had to call for any kind of update. Finally, after getting basically no updates from them, they reach out to let us know the issue and proceed to take another 3 days to fix it. We return the rental car again with the assurance that it will be covered. Almost 3 months later, I received a charge from Hertz for $264.00. I have no idea what this could be about and lo and behold it was for the 6 days we had the rental car back in May. I have been trying to get a hold of manager at the Dixie Service Center for two days trying to figure out what is going on, left multiple messages with the manager and he has refused thus far to call us back. I am livid. Dixie Buick LIED to us multiple times that they would be covering the rental. It took 3 full days for them to even LOOK at our car and to make matters worse we had to take the car back in again a week later because the battery went which is something they should have checked when we brought the car in the previous week. Dealing with this place has been one of the worst, most stressful experiences of our lives. Utterly abysmal service and horrible business practices. I am still waiting for any kind of explanation from them as to why we were lied to multiple times regarding the rental coverage. I cannot stress this enough, Do not go to Dixie Buick GMC Fort Myers. You be in for nothing but stress, headaches, and a constant drain on your wallet. More

Dixie service is always at capacity and they cannot sufficiently handle the volume of cars. The area desperately needs another GMC dealer. sufficiently handle the volume of cars. The area desperately needs another GMC dealer. More

I got appointment for 8am 8/5/24 I was called after 2pm to let me know the issue was due to short circuit in under hood fuse box and that was replaced with a new one, I agreed and paid the bill over the ph to let me know the issue was due to short circuit in under hood fuse box and that was replaced with a new one, I agreed and paid the bill over the phone, agreeing to pickup my cart later due to personal reasons they said will let the receipt inside the car. When I arrived to pick up the car I looked under the hood to see the new part and realized that it wasn't changed, I took pictures showing dried tree leaf inside the part that and lot of dust that clearly shows, the part being an electronic part, that it wasn't changed at all. All that was while the service department was closing due to the time about 6pm and I only got to speak to Mike and tell him about the issue and that I want to speak to service manager, I told with be coming in a couple of days to speak with him due that I have to work the next day. Today 8/8/24 i went there and spoke to service manager that was very rude and refused to give me his name or business card. I showed him the part and even took out with my hand once of the dry tree leaf there and showed him the dust all over the part, he said I was insulting him but I told him that was all the opposite, he bring out a different part (the battery junction box that also have some fuses) out of the box to show me that the dust was normal when the part that he took out the box clearly show not dust at all like the same one under my hood, still not the same part that we were talking initially but he said that was die to a mistake on the service representant when writing the invoice... I told him that neither of the parts under my hood, not the one that they stated in the invoice to had changed, not the one that he stated verbally to me to have been actually supposedly changed... none of them had actually being changed because they both looks used, dusty and in no way anything close to the one he took out the box, he even told me why if i know so much about parts I didn't do it myself... that was a lack of character on his side, I answer that I have money enough for paying them to do it instead. I was smoking near my car that was parked near the smoking area where several other were smoking when he arrived with one of the part and asked me to open my car hood again to take pictures him self i did and when I was there he tell me your cigarette smoke is on my face, I told him, them move away because you are the one that are coming here into my car and next to me if you do not like it just move away, he was very unprofessional and not only I convinced he knew I had being ripoff but his explanations were all absurd and insulting, is this kind of persons that make customers to lost fate in car dealers service department, I will be filing a complain with the credit card and disputing the charges. More

I was called as a reminder that an oil change should be scheduled. I decided to schedule and the dealer ship got me in asap. Evertyhing went smoothly. During a check-up, it was discovered that the back scheduled. I decided to schedule and the dealer ship got me in asap. Evertyhing went smoothly. During a check-up, it was discovered that the back windshiled wiper needs eplaced and this will be done when part arrives. Everybody was friendly and professional. More

Had an air conditioning problem. Mike quoted me $2,800.00 to repair. Another Buick dealership did it for $1,725.00. I’m done with Dixie!! Mike quoted me $2,800.00 to repair. Another Buick dealership did it for $1,725.00. I’m done with Dixie!! More

They were right on time and checked anything that might need done. They are always attentive. need done. They are always attentive. More

I just completed a transaction with Kris Crawford at Dixie Buick GMC. It has been a long time since I have had such a wonderful car buying experience. And the two hour drive to Dixie was well worth it. Dixie Buick GMC. It has been a long time since I have had such a wonderful car buying experience. And the two hour drive to Dixie was well worth it. This family-owned dealership and its employees were honest, transparent, and respectful of my time. Unlike so many dealerships, Dixie Buick GMC doesn't charge dealership fees, vehicle prep fees, or the famous clear coat protectant fee that other dealers slip into the final tally. The financing team was patient and articulate in explaining optional enhanced warranty options. The drive to Fort Myers was well worth it. I will definitely look to do business with Dixie Buick GMC again and highly recommend them for both new and pre-owned vehicles. More

I had a great experience buying my new 2500 HD Denali Ultimate. The face of a dealership is the salesperson. They take you on a ride that's somewhere between bad and fantastic. Marlos Caetano is not a sa Ultimate. The face of a dealership is the salesperson. They take you on a ride that's somewhere between bad and fantastic. Marlos Caetano is not a salesperson. He is a well-seasoned professional who from the first minute we were on-site became our friendly and entertaining guide. He gave us an amazing journey through the process and landed it with a perfect delivery after a six-week wait for the truck to arrive. EXCELENTE! Wayne, in Finance, polished it off with excellent and clear explanations of warranty and service packages and got me out there in about 20 minutes. It's in the top 1 or 2 dealership experiences I've ever had. More

My experience was great, the dealership was very nice and had a great selection. The staff was very nice and helpful. The sales manager Mike Marlow was great to work with. Our sales person was amazing! Mark had a great selection. The staff was very nice and helpful. The sales manager Mike Marlow was great to work with. Our sales person was amazing! Mark Dohmen was able to answer all my questions and was very knowledgeable on the truck I wanted to buy. Mark made it very easy to make the purchase and explained everything I needed. He also helped set up the vehicle before I left the dealership. More

Reliable quality service through the years has helped me keep my Enclave in good condition. keep my Enclave in good condition. More