Dixie Buick GMC

Excellent sales and excellent service. My new Acadia is everything I wanted and a lot more. My new Acadia is everything I wanted and a lot more. More

I had my vehicle serviced about two weeks ago soon as I got it back to the check engine air filter system light come on. I took it back the following Thursday they simply reset it apparently did not look i got it back to the check engine air filter system light come on. I took it back the following Thursday they simply reset it apparently did not look into the problem. It’s back on again. I’ve gotta drop it off on Monday, November 4 and I will tell them about it again and yet to get anyone to share previous history on this vehicle my next step will be the federal law. I know Florida does not carry one, but the federal does inside the warranty of the vehicle. More

They were very pleasant todo business with and trustworthy on all they did and dependable trustworthy on all they did and dependable More

I was happy with Lisa's business. I'm fine with everything that happened thanks. I'm fine with everything that happened thanks. More

Warren and Nicole were very informative and helpful throughout the entire process. Explain thoroughly and I would recommend throughout the entire process. Explain thoroughly and I would recommend More

Marlos was very patient with us and an excellent salesman . No pressure and answered all questions I asked. Second time doing business with this dealership and will return and recommend for sure. . No pressure and answered all questions I asked. Second time doing business with this dealership and will return and recommend for sure. More

I dropped off my suv off Thursday night. Had appointment for Friday at 9am noon came no word I called and called could not get through advisor and when I finally did left message and he said Had appointment for Friday at 9am noon came no word I called and called could not get through advisor and when I finally did left message and he said he would look into it and call me right back long story short the weekend came my vehicle sat there for (4) days the problem I was having is still going on I called advisor to let him know and he has yet not heard back from him smh More

Set an 8:30 appointmentfor a transmission service. They took me in at 8:30. My truck sat parked until I said something at 10:15. I was told there was one ahead of me, but I was next. Why set an appoin They took me in at 8:30. My truck sat parked until I said something at 10:15. I was told there was one ahead of me, but I was next. Why set an appointment, only to have to wait in line. Service writer was very dry. Minimal interaction. I also thought that an automatic transmission service meant dropping the pan and changing the filter and the fluid. Not so! they only flush out the old fluid with a cleaner and then refill it with new fluid. Not what I expected for the price they charge. I will do it right myself next time. Probably will not return to this dealer. More

DO NOT GO HERE to get your car serviced. My husband and I brought car in to be serviced back in May after our car wouldn't start. Had the car towed to the dealership, we checked in later tha My husband and I brought car in to be serviced back in May after our car wouldn't start. Had the car towed to the dealership, we checked in later that day for any kind of estimate for when we could expect them to take a look at the car. Never got an answer so we arranged for a rental. The service center arranged the rental with hertz. We were told multiple times from Dixie and Hertz that the car was going to be covered by Dixie. Great. We pick up the rental car thinking we'll only have it for maybe 3 days. Nope. That's how long it took them to even take a LOOK at the car. There was extremely poor communication on their part to let us know what was even going on. They never followed up we always had to call for any kind of update. Finally, after getting basically no updates from them, they reach out to let us know the issue and proceed to take another 3 days to fix it. We return the rental car again with the assurance that it will be covered. Almost 3 months later, I received a charge from Hertz for $264.00. I have no idea what this could be about and lo and behold it was for the 6 days we had the rental car back in May. I have been trying to get a hold of manager at the Dixie Service Center for two days trying to figure out what is going on, left multiple messages with the manager and he has refused thus far to call us back. I am livid. Dixie Buick LIED to us multiple times that they would be covering the rental. It took 3 full days for them to even LOOK at our car and to make matters worse we had to take the car back in again a week later because the battery went which is something they should have checked when we brought the car in the previous week. Dealing with this place has been one of the worst, most stressful experiences of our lives. Utterly abysmal service and horrible business practices. I am still waiting for any kind of explanation from them as to why we were lied to multiple times regarding the rental coverage. I cannot stress this enough, Do not go to Dixie Buick GMC Fort Myers. You be in for nothing but stress, headaches, and a constant drain on your wallet. More