Dirito Brothers Walnut Creek Volkswagen - Service Center

I had a fantastic experience at the dealership! The staff was not only friendly but also incredibly knowledgeable. Augusto, in particular, went above and beyond to ensure I was completely satisfied The staff was not only friendly but also incredibly knowledgeable. Augusto, in particular, went above and beyond to ensure I was completely satisfied with my car. He took the time to ask about my preferences and made sure I understood all the features of my new vehicle. It's clear that they truly care about their customers' satisfaction and I couldn't be happier with my car. Highly recommend this dealership to anyone in search of a positive car-buying and owning experience! Message ChatGPT… More

Great service as expected. Done on time good communication will be back thanks again Karl Done on time good communication will be back thanks again Karl More

Service was timely, staff was friendly, and the issues with my car were resolved quickly. with my car were resolved quickly. More

Nice, courteous and the service person was very informative a d helpful. All was done in the time they said would! informative a d helpful. All was done in the time they said would! More

Kevin in the service department was very professional and knowledgeable, he explained the issue with my car in simple language and gave me timely updates on his progress. He really went above and beyond and knowledgeable, he explained the issue with my car in simple language and gave me timely updates on his progress. He really went above and beyond and completed the work much earlier than he initially projected. More

The service team is very responsive to my needs and provides exceptional quality of service. provides exceptional quality of service. More

It’s nice and professional. Maybe it’s just me but I find it to be expensive. Maybe it’s just me but I find it to be expensive. More

This review is regarding the most recent recall for the door handles. Called the service department regarding the recall and talk to Sean who was able to get me an appointment on the date and time I wante door handles. Called the service department regarding the recall and talk to Sean who was able to get me an appointment on the date and time I wanted the following week. The day of the recall repairs, everything went efficiently and smoothly. Sean met me and explained the whole process involved and made sure I understood the process. Sean was extremely courteous and kind in making sure I was comfortable with the services involved. Also told Sean the trunk door was giving me trouble once awhile by refusing to close properly. Sean told me he would ask the repair professional to look into it and they took care of it. I was very impressed with the level of professionalism and excellent quality of services I had receive from both Sean and the service department. Was a long time Toyota owner before I purchased the ID 4 and happy to say I am now a loyal VW owner. Big thanks to Sean and the service department for their super customer services! More

The Customer service here is 10 out of 10! Will come back for my service here! Will come back for my service here! More

My service manager went out of his way to make sure that we were taken care of and that we were fully satisfied with our repair. we were taken care of and that we were fully satisfied with our repair. More