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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,164 Reviews
Call Service Center (925) 448-9940

3,164 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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June 21, 2024

They keep you informed on how long the service will take. They don't over promise. More

by KKUBE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 24, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your positive experience with the service at Dirito Brothers Walnut Creek Volkswagen. We appreciate your feedback on our communication and honest approach.

June 20, 2024

Great customer service, always friendly and straight to the point. I've had my Passat for 12 years and minimal issues so far. More

by THEEFERMIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 21, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for highlighting the customer service at Dirito Brothers Walnut Creek Volkswagen and your long-term satisfaction with your Passat. It’s our pleasure to support your automotive needs efficiently.

June 19, 2024

Very comforting, nice, clean, and looked professional. They care to help you in what you’re looking for. More

by T.ROD597
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Scordelis Scripillit
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 21, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for highlighting the professionalism and comfort at Dirito Brothers Walnut Creek Volkswagen. It's reassuring to hear we met your expectations in helping you find what you needed. Your feedback is highly appreciated.

June 17, 2024

Fast and professional service and personnel. Unfortunately no car wash at service center. Everything was done according to promised schedule. More

by mosendz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 18, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your experience regarding the service and personnel at Dirito Brothers Walnut Creek Volkswagen. We are glad that your overall visit met your expectations in terms of timing. Please contact us directly if there's anything further we can assist you with.

June 17, 2024

My service experience was great. Everything was completed on time. .Marina is great and very knowledgeable. More

by GAMBY180
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 17, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for recognizing the quality of service at Dirito Brothers Walnut Creek Volkswagen. It's good to hear that everything was completed on time and that you received knowledgeable assistance from our team. We value your feedback and look forward to assisting you again.

June 16, 2024

The service rep named Sean was friendly and professional. The service dept and the waiting area was clean. And my Lyft showed up on time. Overall, a great first time experience. More

by regieabella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 17, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your positive experience with our service department at Dirito Brothers Walnut Creek Volkswagen. We are glad that the professionalism and cleanliness met your expectations, along with timely transportation arrangements. We look forward to maintaining high-quality service for you in the future.

June 16, 2024

Always great service with friendly and knowledgeable staff! Thank you and your teams for keeping your customers happy! More

by tom.kodet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 17, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your feedback on the service provided by Dirito Brothers Walnut Creek Volkswagen. It's great to hear our team met your expectations, providing friendly and knowledgeable interactions. Thank you for choosing us for your vehicle needs.

June 16, 2024

Kevin was very helpful during my visit and made sure I got more than I needed. Nice to know they care about your needs at the dealership. More

by KOREENALARCON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 17, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for highlighting the attentive service provided at Dirito Brothers Walnut Creek Volkswagen. We appreciate your kind words about our team's dedication to customer needs.

June 16, 2024

I love Dirito Brothers - I have been buying and servicing cars with them for 20 years! More

by readausten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 17, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your loyalty to Dirito Brothers Walnut Creek Volkswagen over the years. We appreciate your continued trust in both our car sales and service departments. We look forward to assisting you further.

June 15, 2024

Great customer service. Very efficient and they care for their customers , i love how they call and let us know the status of the car. More

by ERNESTRET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 17, 2024 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the positive feedback on our customer service and communication at Dirito Brothers Walnut Creek Volkswagen. We appreciate your recognition of how we keep our customers informed about their car's status. We are proud to serve you effectively.

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