Dirito Brothers Walnut Creek Volkswagen - Service Center

Great customer service, Kevin does a great job of keeping me in the loop. Quick and easy me in the loop. Quick and easy More

I would consider myself part of the Volkswagen family, as I have 3 Volkswagens currently. I learned to drive on my mom's '73 Beetle, I inherited my father's '69 bus, and I had an '85 Westfalia. I currently o I have 3 Volkswagens currently. I learned to drive on my mom's '73 Beetle, I inherited my father's '69 bus, and I had an '85 Westfalia. I currently own 2 TDI Sportwagens along with my eGolf. I leased, then bought my 2016 eGolf from Dirito Brothers, and near the end of its warranty, the battery range has dropped off sharply. I recently took it into the dealership twice, and both times they told me that after their "thorough" investigation and examination the battery is within specifications. Both times they kept the car for a week, and only drove it less than 40 miles, despite my request to investigate the lower end of the battery life / range. Initially they called back the day after I brought it in, explaining that it was within specs, but offered to keep it for more study. I called back after a week of silence, only to get the same incorrect diagnosis. I suspect that the additional study was to park it in the back of the lot and forget about it until I called back. When I bought the car, it would regularly go 100 miles on a charge; today it went 57 miles, with one mile remaining of range. This is about how I explained it to the service department twice. How can a range of 57 miles possibly be meeting the specification!? This smells a lot like a dealership not wanting to meet their end of the warranty bargain. I will be contacting Volkswagen USA with a letter. I am extremely disappointed with Dirito Brothers. More

Great service from Marina Superior welcome for my show up without a reservation Change my tire in a short time and was still in warranty Thank you again up without a reservation Change my tire in a short time and was still in warranty Thank you again More

Courteous service. Provide free transportation to and from the dealership to home while the car is being repaired. Clear explanation on the type of service offered and Provide free transportation to and from the dealership to home while the car is being repaired. Clear explanation on the type of service offered and provide estimated charges and time of completion. Only give 4 stars because the service advisor did not explain to me that one of the services cannot be performed due to lack of part until I came to pick up the car. It was disappointing because that service is the main reason I brought the car to the dealership for repair service, More

Excellent customer service by Kevin timely repairs high attention to customers highly recommend to others attention to customers highly recommend to others More

We very thing was pretty much perfect. And went off with out a problem great job And went off with out a problem great job More

The personal service at this dealership is just outstanding. From the underlying technology in scheduling and knowledge of my vehicle to the ride service scheduling from and back to the dealership outstanding. From the underlying technology in scheduling and knowledge of my vehicle to the ride service scheduling from and back to the dealership I could not have been more pleased. More

Kevin Hubert is excellent! He explains exactly will happen, and then following the service, what happened. He know when to suggest waiting and when to suggest alternatives. He explains exactly will happen, and then following the service, what happened. He know when to suggest waiting and when to suggest alternatives. I have known Kevin for many years and always choose him intentionally. More

My first time bringing in my car for service and was very impressed with the service level across the board. Kevin explained what to expect, how long it would take and what it would cost. Everything went a impressed with the service level across the board. Kevin explained what to expect, how long it would take and what it would cost. Everything went as promised and I was able to wait for them to complete the job. I'm sold. More

great people great service, Sean and Phil save the day for me. it was an headache. ... for me. it was an headache. ... More