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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
2,971 Reviews

2,971 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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July 19, 2018

Through service! I am very happy with my car it runs smoothly after the 20K maintenance service. Marc Venturella customer service was amazing and informative on the s More

by STACEY_CLARK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc Venturella
Jul 19, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks so much Stacey!

July 19, 2018

Five Star Service Angelo was a great listener. I had a lot to go over on my 100k checkup. He was an excellent communicator pre-arrival and checked in via text while my More

by GABRIELLEDEGRAY77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon, Angelo Christobal
Jul 20, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you so much for this awesome review!

July 19, 2018

Adblue and oil change I had a service light on my dash suggesting adding a diesel product that was unavailable at any local mechanic. I called Dirito and they took my car i More

by RJYOHAI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Dirito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marc Venturella, Angelo Christobal, Dirito Brothers Volkswagen
Jul 19, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks, it's nice to hear you had such an efficient experience here!

July 18, 2018

Warranty recall fuel pump 2006 Passat It is easy to schedule an appointment. The service department is excellent. Jonas is great and I like him taking care of my three VWs. I used to ha More

by cameron19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonas
Jul 18, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the feedback Cameron, we appreciate your business and your input!

July 18, 2018

Good service! Came in for my 10,000 mile service. It was scheduled to take 2.5 hours (a little surprised so long) but they finished early. They did a good job, but More

by Kt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Decarie, Dirito Brothers Volkswagen
Jul 18, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks Kt, I'm glad to hear we were more efficient than projected, and thank you for the feedback.

July 18, 2018

repair my car engine light is on, and showed no power at all, only drive about 35 miles . I drove to dealer only locally. sent to services. More

by JOB_7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonas
Jul 18, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the review!

July 17, 2018

Awesome service Love this dealership. Always get great service. We have purchased four cars from them. We would definitely recommend them. We are very satisfied More

by charlydarly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc Venturella, Angelo Christobal
Jul 17, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you so much for the review - we really appreciate your business!

July 15, 2018

duplicate key I live in Piedmont but went to Walnut Creek Volkswagen, much better friendly service and much more helpful than dealership in Oakland..worth going the More

by BJERFANI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Decarie
Jul 17, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

I'm glad to hear we make your drive worth while, thank you!

July 14, 2018

Scheduled Maintenance Scheduled maintenance was performed. Serviceman was helpful and answered all my questions. He was polite. The wait for my car was in pleasant surround More

by JMARTIN67
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angelo Christobal
Jul 17, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the review!

July 14, 2018

40k check up Kevin helped explain exactly what they did to my car and explained if any issues occurred to come back and they’ll take care of it. More

by MITRACAMILLE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Glad to hear it, thank you!

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