Dirito Brothers Walnut Creek Volkswagen - Service Center

Very pleasant Came in for an estimate on door lock fix on driver side that unlocks all doors. Transportation home and back was provided and all was done in timely m Came in for an estimate on door lock fix on driver side that unlocks all doors. Transportation home and back was provided and all was done in timely manner. Estimate was received / will reschedule when time permits. Pleasant experience. More

All About Shannon My positive experience with Dirito Brothers is all about Shannon. So great to see her back in the service department. I’ve worked with her for 4 cars My positive experience with Dirito Brothers is all about Shannon. So great to see her back in the service department. I’ve worked with her for 4 cars now and she’s the reason I’m back. Excellent service, great personality and very efficient. She knows her customers and their cars. Took a test drive with Nanika and she was fantastic as well, very knowledgeable! More

Courtesy swift service Angelo my service agent couldn’t have been more professional and courteous and efficient. Everyone else was great to deal with regarding my airbag rep Angelo my service agent couldn’t have been more professional and courteous and efficient. Everyone else was great to deal with regarding my airbag replacement More

Simple. Easy. Efficient. I woke up early to take my 2018 GTI in for it's 10,000 mile service. I was greeted with warm smiles and felt like I belonged. I was immediately helped I woke up early to take my 2018 GTI in for it's 10,000 mile service. I was greeted with warm smiles and felt like I belonged. I was immediately helped by Thomas who was kind, helpful and upbeat. He checked me in and took care of everything. They finished my car an hour earlier than expected which was a pleasant surprise. I waited the whole time in their waiting area, which was clean, fresh and a good work environment. Thomas was kind enough to give me discounts, however the bill seemed steep for what little was done; oil change, new filters and tire rotation. My mother only pays half the price for the same routine at Mazda. Nonetheless I plan on coming back for future quality maintenance and repairs. More

Attentive and careful; easy to work with. Good customer service. Makes it easy to get rides to/from as needed. Clear about the work that needs to be done. Always a pleasure to deal with this d Good customer service. Makes it easy to get rides to/from as needed. Clear about the work that needs to be done. Always a pleasure to deal with this dealership. More

Good Service Well taken care of building, disappointed they stopped washing cars but it’s understandable. They always take care of my car and make sure concerns ar Well taken care of building, disappointed they stopped washing cars but it’s understandable. They always take care of my car and make sure concerns are addressed. More

Routine oil change and recall updates Excellent in all areas: Initial call and appointment process Drop off and rental car arrangements Follow up calls/texts Pick up, including waiti Excellent in all areas: Initial call and appointment process Drop off and rental car arrangements Follow up calls/texts Pick up, including waiting room amenities This is a first class operation completely and totally focused on customer satisfaction! More

Always great to deal with. Helpful people. Well organized. Dirito Bros dealership has been very helpful to me since I bought my TDI at a less helpful dealership in NJ, then soon found myself living back in the Dirito Bros dealership has been very helpful to me since I bought my TDI at a less helpful dealership in NJ, then soon found myself living back in the Bay Area. I’m very thankful to have them close by, especially for the TDI emissions fix Phase 2 on my recalled car. Some very involved work went into this procedure, and my car came out of Dirito’s better than before. I’ve not purchased a car from them, so I know little about the Sales Dept, but Advisors, Parts, Service and Managemnt that I’ve dealt with have all been wonderful. They’ve been incredibly efficient and thorough when dealing with me and my car. More

First service Dirito Brithers was a very friendly, professional,and timely Service experience .The service area was immaculate! Dirito Brothers also had a conven Dirito Brithers was a very friendly, professional,and timely Service experience .The service area was immaculate! Dirito Brothers also had a convenient local shuttle service . More

Great Service Always pleased to use this dealership. Great and efficient customer service. Highly recommend using this company. Both Angelo and Kevin are wonderful Always pleased to use this dealership. Great and efficient customer service. Highly recommend using this company. Both Angelo and Kevin are wonderful to work with. More