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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
2,973 Reviews

2,973 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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August 23, 2018

Quick Appointment The ease of scheduling an appointment online is very simple. I was able to schedule a same day appointment early in the morning for later in the day. More

by AGIBSON315
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shannon , Thomas Decarie
Aug 24, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

It's great to hear we made your experience smooth and efficient!

August 23, 2018

Exceptional service at Dirito Brothers Volkswagen. I purchased a new Volkswagen vehicle at Dirito Brothers Walnut Creek Volkswagen last year, and highly recommend this particular dealership. I have had More

by YB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The receptionist/phone operators we're also extremely helpful and accommodating., Diego Soto, Angelo Christobal, Dirito Brothers Volkswagen
Aug 24, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you so much for taking the time to write this thoughtful and detailed review!

August 23, 2018

Very satisfied with the help of Angelo Cristobal. With the help of the person I always talked to, I was able to decide if I should have the work done and I’m hopeful that all the problems on this car More

by HERMOSAF429
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angelo Christobal
Aug 24, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks so much for the input, it's good to know we are communicating effectively with our customers.

August 21, 2018

Thumbs up We were very pleased with the quick service, and friendly and welcoming atmosphere of Dirito Brothers VW of Walnut Creek. The quality and thoroughness More

by gena0305
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angelo Christobal
Aug 22, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

That's great to hear, thanks so much for the 5-stars!

August 21, 2018

Easy and efficient. Thomas was great! Thomas was great. I'd have no problem bringing my car to Dirito Bros again. Thomas made my experience awesome. I love my VW and want someone to tak More

by MATRIXX1906
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Decarie
Aug 22, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you so much, we are happy to hear that you would come back when the time comes!

August 21, 2018

Repair of turbocharger on 2011 VW Tiguan As always, i receive superior service and customer support for the maintenance of my vehicle. My current service advisor, Angelo, is very professional More

by malik_haynes001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angelo Christobal, Dirito Brothers Volkswagen
Aug 22, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the review and for being a loyal customer!

August 21, 2018

Daughter's Beetle I came in for you to investigate three items 1) An oil leak 2) repair the grab panel 3) remove what was left of the splash guard In return for $ More

by atmwenzel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I don't recall.
Aug 24, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Dear atmwenzel, Thank you for your feedback, our pricing is based on the cost of labor and the overhead of the proper equipment to examine the car thoroughly and provide our own accurate assessment, I hope that was communicated to you before services rendered. Sincerely, Dirito Brothers Volkswagen

August 18, 2018

20,000 service I’ve purchased two VW Golfs from this dealership and have received excellent service. Staff are very attentive to the needs of their customers. Thanks More

by SHARLENE.ERWIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonas Jung, Oscar Dryden
Aug 22, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

It's always nice to hear from return customers, we appreciate your business!

August 18, 2018

80K service great service done on time, good price, will recommend to anyone. Convenient location, close to BART. Service opens early, closes later, easy to sched More

by gupenuk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
jonas
Aug 22, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks so much for the review about your service visit!

August 17, 2018

Excellent! Thank you Angelo for the excellent service! The service updates via text message and the ability to contact the service writer are great. This dealers More

by DubC_Vortex
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angelo Christobal
Aug 22, 2018 -

Dirito Brothers Walnut Creek Volkswagen responded

We strive to provide quality and convenience so it's nice to hear when we're hitting the mark, thank you!

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