Dirito Brothers Walnut Creek Volkswagen - Service Center

Throttle body cleaning Very honest service!!! Definitely will return! Was told what I needed and not what I didn’t need. I know this because a different mechanic told me th Very honest service!!! Definitely will return! Was told what I needed and not what I didn’t need. I know this because a different mechanic told me the exact same thing. Very clean business. My 9 year old daughter felt safe in the waiting area. More

Very efficient and helpful This is a very organized operation! They set-up for appointments and service provided were top-notch. Thomas was extremely open about the process and This is a very organized operation! They set-up for appointments and service provided were top-notch. Thomas was extremely open about the process and honest on what to expect. Top Marks! More

Excellent Service Fast easy service. Stress free. Excellent communication of car service. Ready to go in a timely manner. Appointment time ready to fit my schedule. Fast easy service. Stress free. Excellent communication of car service. Ready to go in a timely manner. Appointment time ready to fit my schedule. No pressure to purchase unnecessary items or parts. Thank you More

Flat tire service Arrived on a Saturday without an appointment. Technician immediately diagnosed the problem and I had two tires replaced plus alignment/balancing on th Arrived on a Saturday without an appointment. Technician immediately diagnosed the problem and I had two tires replaced plus alignment/balancing on the same day. Total cost (around $300) was less than expected for buying tires at the dealer. They deducted my Lyft ride because the agent forgot to mention their shuttle & Uber services. More

30k service The gentleman in the service department was really nice. Set clear expectations as far as time and price. The only negative thing I have to say is tha The gentleman in the service department was really nice. Set clear expectations as far as time and price. The only negative thing I have to say is that the price for the 30k service seemed high. I think they charged me $5 to refill the wiper fluid... More

Finish of a recall Volkswagen has been very good in all aspects of service. They follow up and give the estimated time and are always very correct. The staff is very Volkswagen has been very good in all aspects of service. They follow up and give the estimated time and are always very correct. The staff is very friendly and helpful. by acknowledging you when you drive into service or walk in. More

excelent My experience with Dirito Brothers was excellent. The customer service was friendly and helpful. The person that assisted me was Paul. He was frien My experience with Dirito Brothers was excellent. The customer service was friendly and helpful. The person that assisted me was Paul. He was friendly and explained all the repairs in detail. The estimate for the repairs came back lower than what he quoted me and the work was finished ahead of schedule. I did not have an appointment, but he didn't turn me away even though there were many cars there that morning. He could not promise me that they would be able to repair my car that day, but he would let me know as soon as possible. I received a text a few hours later explaining the repairs needed and I approved them. I received a call at 4:00pm to let me know my car was ready for pick up. The repair work was excellent and the customer service was superior. More

60k Service Plus Courteous, knowledgeable and responsive service rep (Kevin Hubert). Work was done promptly. Also have had a pleasant experience with all employees in Courteous, knowledgeable and responsive service rep (Kevin Hubert). Work was done promptly. Also have had a pleasant experience with all employees including receptionist and cashier. More

Had an issue I couldn’t figure out and they found it Great communication and great service. Kevin was very knowledgeable and helpful . He even provided me with a ride to work. The whole process was easy. Great communication and great service. Kevin was very knowledgeable and helpful . He even provided me with a ride to work. The whole process was easy. More

Good service Nice work on my car for doing 30000miles package on my car. Now it works better than before. I really appreciate it. Engine works better, brake feels Nice work on my car for doing 30000miles package on my car. Now it works better than before. I really appreciate it. Engine works better, brake feels better. More