Dirito Brothers Walnut Creek Volkswagen - Service Center

recall fix Always a great experience. Top notch professionals. They are easy to book, easy in and out and the facilities are wonderful. Car was perfect and th Always a great experience. Top notch professionals. They are easy to book, easy in and out and the facilities are wonderful. Car was perfect and they even found a nail in my front tire that I didn't know was there. More

Service The only reason I give less stars for service is due to your policy of not washing the car which would’ve made the experience great The only reason I give less stars for service is due to your policy of not washing the car which would’ve made the experience great More

VW Service Marc was friendly, and was happy to explain my car service with great detail. I appreciate that they applied my coupon to the final bill. Marc was friendly, and was happy to explain my car service with great detail. I appreciate that they applied my coupon to the final bill. More

Maintenance I love my Passat! Making an appointment is very easy and stress free. I appreciate bring able to have Dirito VW take care of my car and me witg my bus I love my Passat! Making an appointment is very easy and stress free. I appreciate bring able to have Dirito VW take care of my car and me witg my busy schedule. I have not had any bad experiences with this car. Its extremely dependable and a fun car to drive! This dealership is top notch in my opinion. More

Minimal Interaction but no complaints I brought my 2016 Golf R in for 40k service, the service cashier/rep that handled my appointment noticed an open recall and added it to my service. Wh I brought my 2016 Golf R in for 40k service, the service cashier/rep that handled my appointment noticed an open recall and added it to my service. While this sort of thing SHOULD be expected, I feel as though more and more people fail to pay attention. Otherwise there was no phone call or communication regarding the work done to my car and nobody discussed it with me. I guess a 40k service is so unremarkable that they just get you in and out... I'm going to give them the benefit of the doubt and leave 4 stars, but it would have been nice for someone to properly review with me and debrief me on the condition of my car... oh well. More

Warning lIght emergency The staff was extremely friendly and accommodating to my needs. They went above and beyond to help with the issue which was a bit of a puzzle. On ce The staff was extremely friendly and accommodating to my needs. They went above and beyond to help with the issue which was a bit of a puzzle. On ce it showed up they were fast, efficient, and fair. I will continue to use them. Shannon was particularly helpful and eased my worries about getting the car fixed. More

VW, Recall Work on 2018 Golf Sportwagen Kevin is always efficient, easy to understand, and explains issues quickly. He has been my service advisor for 8 years and is always ready to help. Kevin is always efficient, easy to understand, and explains issues quickly. He has been my service advisor for 8 years and is always ready to help. More

Wonderful Experience I always have a fantastic service experience. They add a personal touch from making the appointment, explaining the services, keeping you updated, to I always have a fantastic service experience. They add a personal touch from making the appointment, explaining the services, keeping you updated, to check out. I never have concerns after an appointment, because I know they take great care and pride in doing the job right. I would not think of taking my car elsewhere. More

Excellent Kevin was very informative, and payed attention to all of our questions and needs. we requested to have the car ready mid afternoon due to another com Kevin was very informative, and payed attention to all of our questions and needs. we requested to have the car ready mid afternoon due to another commitment, and it was ready before mid afternoon..We had wonderful service. More

Ignition nightmare Since day 1 there was an ignition issue. Finally had it fixed. What a change. Service dept did a great job. I don’t need a co pilot to start the car a Since day 1 there was an ignition issue. Finally had it fixed. What a change. Service dept did a great job. I don’t need a co pilot to start the car anymore More