Dirito Brothers Walnut Creek Volkswagen - Service Center

Marina was welcoming and quick to respond with updates. Hope to see her again next we’re in! Hope to see her again next we’re in! More

Took good care of me, timely and always with full communication. Very flexible in picking up, and repair was flawless. communication. Very flexible in picking up, and repair was flawless. More

Very disappointing visit, I was promised the car would be ready by late afternoon, but at 5pm I had still not heard from anybody, I texted my adviser Sean and after not getting a response from him I started ready by late afternoon, but at 5pm I had still not heard from anybody, I texted my adviser Sean and after not getting a response from him I started to panic and called the service dept, the woman who answered said Sean was gone and she couldn’t help me, at that point I asked to speak with a supervisor or manager and she pretended she didn’t hear the request, instead she said she would look for the paperwork, it was now approximately 5:40pm and only 20 mins before closing time, I told her I didn’t care if the service was done or not and I would come to pick up my car before closing time as I needed it the next morning, she agreed. When I arrived the car was already outside waiting for me and the cashier had paperwork ready, she obviously knew I was very upset, I asked why nobody texted me or called me to let me know the car was ready, and her response was “Sean left early and he’s your advisor”, to which I responded “he’s not the only advisor working here, somebody else could’ve called me”. I looked at the paperwork and the service was completed around 4:15pm, way before I texted Sean or called the service dept. It was very irresponsible of Sean and the whole service dept to just assume the car wasn’t important to me, and to just figure the next day was ok for me to pick up the car. I was very very disappointed with my experience and WILL NOT bring my car for service ever again, even if that means driving further to get service. I don’t understand why another adviser couldn’t call me if my adviser had left early or wasn’t there, I hope this is not your policy because if it is you need to change it, and if it isn’t then I hope you have a talk with Sean so that he doesn’t make the same mistake again. More

Service was great. They were able to schedule me in the day after I called and get the work I needed done. They were able to schedule me in the day after I called and get the work I needed done. More

The service here was beyond any experience I have ever had at a dealership. All of the staff were amazing. From the very beginning Sean was amazing and kept me updated on what was going on. They went abov had at a dealership. All of the staff were amazing. From the very beginning Sean was amazing and kept me updated on what was going on. They went above and beyond in every aspect. This is the first time I have used this facility and they have got a customer for life. More

They are super competent and have always been more than fair, especially when there were a couple of minor issues with previous cars. I’ve purchased 4 VWs in the past 6 years ! fair, especially when there were a couple of minor issues with previous cars. I’ve purchased 4 VWs in the past 6 years ! More

Despite the fact that I had never been to this dealership before, nor would I spend any money there (because I was there for a recall repair), the staff made sure that the process was comfortable throughout before, nor would I spend any money there (because I was there for a recall repair), the staff made sure that the process was comfortable throughout - got me into a rental car while the work was being done, and checked for an additional recall/warranty repair that turned out to be needed. A special note - if you are one of the diesel owners, Phil is the diesel specialist and knows the cars inside and out, and is eager to chat with the owners. Shame on your survey for not including the TDI on the list of cars :). More

This dealership staff excels at providing the highest quality, most courteous and competent service for both sales and maintenance. My service technician, Alfredo, exceptionally facilitated same day diag quality, most courteous and competent service for both sales and maintenance. My service technician, Alfredo, exceptionally facilitated same day diagnosis and repair, enabling the critical, early return of my VW Jetta Sport. From 18 mos. ago when I bought the car new from Dirito Brothers, all interaction has been categorically superior. More

Marina was really great. She called back often and accommodated my schedule to get my service done. She called back often and accommodated my schedule to get my service done. More

Great service, prompt communication, and timely completion service — ease in setting appt online and no delay in starting service on time completion service — ease in setting appt online and no delay in starting service on time More