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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,170 Reviews

3,170 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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June 27, 2025

Quick check-in, always friendly, clear communications throughout 2 day servicing. Just exceptional! Great service advisor! More

by KEVIN.SURFREV.MURPHY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your experience with our team at Dirito Brothers Walnut Creek Volkswagen. We appreciate your positive feedback and wish you well.

June 26, 2025

Your process of “keep trying different things until we fix it” cost me $5,000 to essentially replace 4 fuel injectors. Not the level of expert service I would expect from an authorized VW dealership. Very More

by FRANKSPERLING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marina Felix
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
3.0
This rating includes all reviews, with more weight given to recent reviews.
June 26, 2025

This dealership has always had a professional and friendly atmosphere along with great staff. Four stars now because you want me to write 15-word review. LOL More

by ONLYONEDARIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

We're happy to hear you appreciate our professional and friendly atmosphere at Dirito Brothers Walnut Creek Volkswagen. We'll consider your feedback on the review length and wish you all the best.

June 22, 2025

I found it to be a straightforward and transparent process. It took a little bit of time but didnt mind More

by hannahfazio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your understanding and are glad to hear the process was clear. Thank you for sharing your experience with Dirito Brothers Walnut Creek Volkswagen.

June 22, 2025

Did what they promised to do. The car was clean at pickup. Everything works as it should. More

by AKUOLAS
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your positive experience with our team at Dirito Brothers Walnut Creek Volkswagen. We're glad everything met your expectations.

June 22, 2025

They are reliable quick and fast to take action in helping me everytime i have a problem on my car More

by SWEET_LADYMISS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks so much for the kind words. We're glad to be of service at Dirito Brothers Walnut Creek Volkswagen.

June 22, 2025

Always first class. They are busy...while you are waiting, I recommend taking a stroll in Walnut Creek. More

by bkfonz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your kind words. We’re glad to hear you recommend exploring Walnut Creek while visiting Dirito Brothers Walnut Creek Volkswagen. Take care, and enjoy your time in the area.

June 22, 2025

Kevin always takes amazing care of me and my vehicle. Very friendly, knowledgeable, communicates well, and really appreciate his transparency and hard work. More

by JEFFANDROSEHOME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for acknowledging our team’s effort. We're pleased to know that the vehicle service meets your expectations.

June 21, 2025

Excellent communication. Excellent customer care and service. Excellent work performed. Trustworthy.. Will return and recommend. More

by jisenberg2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your kind words and trust in Dirito Brothers Walnut Creek Volkswagen. We look forward to seeing you again.

June 21, 2025

Easy to get appointment and get prompt service, Good service on the car most of the time More

by ASF69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

We're pleased to hear our service met your needs. Thanks for choosing Dirito Brothers Walnut Creek Volkswagen.