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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,192 Reviews
Today: 7:00 AM - 4:00 PM Closed Now
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3,192 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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July 16, 2025

Marina was welcoming and quick to respond with updates. Hope to see her again next we’re in! More

by KLINDSAY10000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

We're glad to hear our team provided such great service. Looking forward to your next visit at Dirito Brothers Walnut Creek Volkswagen. Take care!

July 16, 2025

Took good care of me, timely and always with full communication. Very flexible in picking up, and repair was flawless. More

by dom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your feedback. Our team at Dirito Brothers Walnut Creek Volkswagen always aims to provide seamless service.

July 16, 2025

Very disappointing visit, I was promised the car would be ready by late afternoon, but at 5pm I had still not heard from anybody, I texted my adviser Sean and after not getting a response from him I started More

by Cmejia1968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Thomas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Customer satisfaction is a top priority for us, as well as offering five-star service to our customers. I would like the chance to speak with you about the level of communication and customer care you received from our Service Team during your recent visit. Please reach out to me directly when you have a moment. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

More
July 14, 2025

Service was great. They were able to schedule me in the day after I called and get the work I needed done. More

by WILLTLEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

We're pleased to know you had a positive experience with our scheduling and service. Thanks for choosing Dirito Brothers Walnut Creek Volkswagen.

July 12, 2025

The service here was beyond any experience I have ever had at a dealership. All of the staff were amazing. From the very beginning Sean was amazing and kept me updated on what was going on. They went abov More

by ADAMMORRIS50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you so much for the kind words. We're glad to hear our team made a positive impression. We appreciate your support and look forward to serving you again at Dirito Brothers Walnut Creek Volkswagen.

July 12, 2025

They are super competent and have always been more than fair, especially when there were a couple of minor issues with previous cars. I’ve purchased 4 VWs in the past 6 years ! More

by LITTLEMOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your continued trust in Dirito Brothers Walnut Creek Volkswagen. We appreciate your feedback and support over the years.

July 11, 2025

Despite the fact that I had never been to this dealership before, nor would I spend any money there (because I was there for a recall repair), the staff made sure that the process was comfortable throughout More

by MORIGEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil, 5 stars!
Jul 11, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your experience with us. We're glad to know that our team made the recall repair process comfortable and informative for you. We'll definitely consider your feedback about including the TDI on our survey list.

July 10, 2025

This dealership staff excels at providing the highest quality, most courteous and competent service for both sales and maintenance. My service technician, Alfredo, exceptionally facilitated same day diag More

by vplilac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your experience with Dirito Brothers Walnut Creek Volkswagen. We're pleased to hear that our team provided exceptional service for your VW Jetta Sport and made all interactions superior over the past 18 months. Wishing you continued satisfaction with your vehicle.

July 10, 2025

Marina was really great. She called back often and accommodated my schedule to get my service done. More

by Tiffany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

We're glad to hear our team provided the service you needed. Thank you for sharing your experience with Dirito Brothers Walnut Creek Volkswagen.

July 10, 2025

Great service, prompt communication, and timely completion service — ease in setting appt online and no delay in starting service on time More

by WM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

We're pleased to hear about your positive experience with our service and online appointment system. Thank you for sharing your thoughts.