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Dirito Brothers Walnut Creek Volkswagen

Walnut Creek, CA

4.7
5,088 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and ...
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2020 North Main Street

Walnut Creek, CA

94596

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Showing 5,088 reviews

May 12, 2019

My new Jetta I went to Dirito Bros. After receiving a follow up call on my internet inquiry. Richard put me in the exact car that I wanted. The process was smooth, More

by ITSNYK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard, Ed Miller
May 20, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the review!

May 11, 2019

Service dept The VW service center at Dorito Bro. was great. We had the wrong appt time and they took the car anyway. Texted pick up time options and the car was w More

by NILEY88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Dorito, Tim Luong
May 20, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

It's great to hear you had such a pleasant experience here at our service department!

May 11, 2019

40k service for my 2017 Touareg Everything and everyone was spot on. Very friendly Service Writers and great Dealership. I purchased my Touareg at Dorito Brothers and have used them More

by NICOLA13LIMA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin
May 20, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks so much for trusting us with your business!

May 11, 2019

I always feel safe and secure I always know the job will get done !!!. I like the fact an Uber was sent for me, due to the fact I was early and wanted to get to work on time. As al More

by Raiderette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you so much, I'm glad we could make your experience a good one!

May 11, 2019

90k Service The service I received was excellent. My car was finished when they said it would be and Dustin went over the estimate with me about what work was goi More

by HBURGESS1989
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin
May 20, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks so much for the review, we appreciate the feedback!

May 11, 2019

Great VW Dealership! Finally! After several attempts at different VW dealerships, I've finally found one I can rely on and confidently trust the service! They are personable, detai More

by G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin from the Service Dept. Great dude!
May 20, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

That's so nice to hear, thank you!

May 10, 2019

Service Appointment The service was very quick. It was easy to navigate and my service representative was very friendly and helpful. Overall I am satisfied with this serv More

by briandsguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Decarie
May 20, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks so much Brian, we appreciate the review!

May 10, 2019

Great experience. Saul was awesome! We went in just to start looking at cars since my lease was almost up on another car. The experience was so pleasant, and Saul was so helpful with abs More

by jw1230984713297
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saul Canela
May 20, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Congratulations on your new Tiguan and thanks for the great review!

May 10, 2019

Felt like a 2nd class citizen. Poor communication from techs. Left multiple messages, did not receive call backs to multiple messages. I had to initiate further calls due to not hav More

by tornkool
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shannon Sousa
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Decarie
May 20, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

I'm so sorry to hear about your experience here, we will strive to improve our consistency in providing usually the highest quality of service.

May 09, 2019

Excellent Very easy to schedule service , Kevin is very helpful and clearly explains what service will be done and when you can expect the work to completed. More

by pkoonce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2019 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks so much for the five star review!

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