Dimmitt Cadillac of Clearwater - Service Center

Service of 2015 SRX Bill Kegan provided excellent response to service schedule, test drive troubleshooting, repairs were completed as indicated and a service loan vehicle Bill Kegan provided excellent response to service schedule, test drive troubleshooting, repairs were completed as indicated and a service loan vehicle provided for the day. Professional and effective service! More

Great experience. This dealership was a pleasure to work with and returned my car in excellent condition. I dealt with Robert Magnusek who was friendly and professiona This dealership was a pleasure to work with and returned my car in excellent condition. I dealt with Robert Magnusek who was friendly and professional. He kept me informed and assured me that my car's repair would be done right. I was upset about the damaged but felt better after my visit to Dimmit. They handled everything, including contact with the insurance company. The customer service of the staff in that office is commendable. More

Recent Service Experience Bill Kegan, Service Advisor, has always been wonderful to work with and continues to be so. He calls to update me daily on the process of any repair. Bill Kegan, Service Advisor, has always been wonderful to work with and continues to be so. He calls to update me daily on the process of any repair. I appreciate his personalized care of my vehicle. More

First service experience with my Range Roverwas very good Dealership new to me, unfortunately long distance from south St Petersburg, East of Skyline Bridge, so I had considered a local mechanic 5 minutes awa Dealership new to me, unfortunately long distance from south St Petersburg, East of Skyline Bridge, so I had considered a local mechanic 5 minutes away. But because of "specialty car" and lack of an owners manual I went to Dimmitt in the hope they would also give me instruction about how to operate certain features of the car. Since I had heard that RR are expensive to maintain, and the clean and beautiful service building looks very posh, I was afraid that this would express itself in the cost of maintenance. I wanted a good examination of the car to make sure the condition was reliable and past maintenance up to par. I was surprised to see that from the get go , there was no "up-selling" rather the opposite. Testdrive, wheel rotation and fixing a plugged rear window sprinkler, checking oils, filters, functionality plus all four break calipers and rotors and full detailing came out exactly at as estimated which was below my budget.......so I was very happy. The only that I could not get a good explanation from either service or sales department is the GPS/Automation system. I was under the impression that, after pairing with my I-Phone hands free dialing using wheel control or voice control would be possible; That could not be demonstrated;. I have seen a lot of CarFax reports indicating GPS computer reprogramming in 2014, Since the car came without the manual I cannot check it myself...so have to wait until it arrives in the mail. More

Best Customer Service ever experienced at a dealership Having owned over 100 vehicles in my life both personal and business combined I have had plenty of experience with dealership service centers. Hands Having owned over 100 vehicles in my life both personal and business combined I have had plenty of experience with dealership service centers. Hands down the team at Dimmitt is the best I have ever experienced. Rob Gordon always goes the extra mile to ensure that I am taken care of from start to finish! Derik Palmer PS: Bring back the LR4 More

Excellent customer service I brought my DTS in for some cosmetic work (3rd brake light replacement, center wheel cap and retainers). Bill was my service consultant. He was up f I brought my DTS in for some cosmetic work (3rd brake light replacement, center wheel cap and retainers). Bill was my service consultant. He was up front and personable in addition to very knowledgeable. Parts had to be ordered and he kept me up to date as to time of delivery of which I was pleased and thankful. I will definitely keep Bill as my Service Consultant in the future. More

Outstanding service. Everyone was very welcoming! I was very pleased with the service. They were very thorough and kept me informed. The only thing that was not acceptable was when I called for a ser I was very pleased with the service. They were very thorough and kept me informed. The only thing that was not acceptable was when I called for a service appointment, I was told that GM did away with loner cars. One of the reasons that I chose a Cadillac was that amenity. It turned out that was not true. More