Dimmitt Cadillac of Clearwater - Service Center

I Would Never Recommend This Dealership/Service Department I am beyond disappointed with my experience at Dimmitt. I was directed to Dimmitt by my insurance company because they are a "STAR" rated service depa I am beyond disappointed with my experience at Dimmitt. I was directed to Dimmitt by my insurance company because they are a "STAR" rated service department, to address an issue that was previously covered by my insurance. I was told that they would contact the adjuster and address what they felt was just a minor issue. I had to contact them to find out what was decided the next day, I was told that my insurance would not cover it, that the adjuster had come out and looked at pictures of the issue, yet when I called my insurance company they told me that no one had gone out or even addressed the issue. I asked the service person to get me a quote on the "simple" fix, and never received a phone call back. I did take my vehicle to Clearwater Toyota for the "simple" fix which turned out went way beyond simple (See my review of the excellent service). Needless to say, Dimmitt treated me as if my business was beneath them because it was a Toyota truck and not a high overpriced vehicle and I was not a worthy rich potential customer. Dimmitt needs to revamp their customer service and they need to realize that every person is a potential customer. More

Better thann excellent! Al Harter (service) and the entire staff of Dimmit Caddilac is beyond excellent. I neaver leave there without being reminded that my business is not Al Harter (service) and the entire staff of Dimmit Caddilac is beyond excellent. I neaver leave there without being reminded that my business is not only important to them, but really appreciated. They sell cars that are half a million dollars....not mine. I drive one of the least expensive cars they sell. I still feel extremely valued. The quality of the work is also wonderful. I have never had to go back a second time for the same problem. My car was recalled twoice.... for computer upgrades only. Worrisome.... yes. I was reassured by Dimmit and all was handled quickly, completely, and professionally. I have had very few issues beyond standard service either. A great product and a better dealership. More

Great Customer Service As always the Dimmitt team took real good care of me again. Al Harter kept me up to date with my service needs and to find the best solution that fit As always the Dimmitt team took real good care of me again. Al Harter kept me up to date with my service needs and to find the best solution that fit my budget.. He also arranged for me to pick my Hummer up after hours. I was heading out of town for the week and not returning until 10:30 PM. Al made sure my Hummer was left out on Friday so I could pick it up after hours. It had been wash too. (Nice Touch) It's the little things like this that make Dimmitt standout when it comes to customer service. Keep up the good work. Thank You Paul More

Wish I had gone sooner. Friendly and Helpful I brought my land rover to Southpoint Sarasota for service and upon receiving my vehicle, the installed part was not functioning properly. When I retu I brought my land rover to Southpoint Sarasota for service and upon receiving my vehicle, the installed part was not functioning properly. When I returned to southpointe, I was given quick, short and shady responses on how this had happened. Feeling uneasy, I called Dimmitt and explained what had happened in detail and they gladly urged me to come down and they'd help me figure this out. I showed up, was greeted at the door and briefly met with the service reps and out the door in a beautiful loaner car promptly. They explained what had been installed at the dealer in Sarasota and let me know what to look for when I would have to return. It was great to be treaded with respect after being treated harshly by the Sarasota dealer. Even though I would have to drive an hour and a half to go back, its worth it just to feel confident my vehicles in good hands and I can rest easy without having to go over the work and checking parts and numbers on paper with those installed on my car. My only regret is that I didn't initially bring my vehicle to the people at Dimmitt Land Rover. More

As always, Dimmitt and Dan Robinson took care of the car and my family. I am away on business travel overseas and am so a lot so I truly appreciate the personal attention he affords to my family while I am and my family. I am away on business travel overseas and am so a lot so I truly appreciate the personal attention he affords to my family while I am out of country. The service department works with us always for routine maintenance but this latest was a major malfunction/breakdown requiring a couple of days to repair. Dimmitt provided a loner so my wife wasn't stranded. When it is time to purchase another vehicle, it will definitely be one that Dimmitt sells/services. I appreciate the 5 star treatment. Colonel, US Army (Retired) More

I just had one of the most incredible service department experiences ever at Dimmitt Cadillac in Clearwater. After having issues with a bad spark plug in our Cadillac CTS, John Johnson with Dimmitt Automoti experiences ever at Dimmitt Cadillac in Clearwater. After having issues with a bad spark plug in our Cadillac CTS, John Johnson with Dimmitt Automotive Group in Clearwater made the entire Cadillac service appointment such an amazing experience. If I had any idea that an automotive dealership would treat us this well just servicing our car, we would have both been driving Cadillac's long ago! Thanks for treating us so good Dimmitt and we can't wait to have the CTS serviced again :-) More

I purchased a new Cadillac CTS four years ago and have become familiar with DIMMITT Cadillac service department since that time. My service manager, Tamara Kipping, is prompt to schedule and explain all become familiar with DIMMITT Cadillac service department since that time. My service manager, Tamara Kipping, is prompt to schedule and explain all of the service details in a comprehensive manner. I have never had to return for a second attempt to again fix something that was done previously. If the service required lasts for more than a few hours, a rental car is offered so that I am not inconvenienced for the day. From the person who greets you with your work order to the billing office, everyone is most cordial and professional. I have also had reason to deal with the personnel at the body shop and that was also a positive experience. Most of the service on my car has been "under warranty", but I feel that I will be treated most fairly at future service visits. These facts are the main reasons that I will most seriously consider purchasing another Cadillac from Dimmitt. More

I have enjoyed working with the Land Rover team at I have enjoyed working with the Land Rover team at Dimmitt. John, Bill and Jamie have alway been extremely helpful and knowledgeable. I have recom I have enjoyed working with the Land Rover team at Dimmitt. John, Bill and Jamie have alway been extremely helpful and knowledgeable. I have recommended them to others I know who own Land Rovers (Greg Art's car is actually there being worked on) and even for employment. This past weekend Jamie and I invited a modification to my 98 Range Rover to resolve the fuse box overheating that has worked with measurable results. I hope that John and Jamie are able to take the modification we fabricated and apply to other P38 owners with my same issue. You have a great group of employees! I try to give them compliments and show my appreciations whenever I can. Keep up the good work! Respectfully, Stacie Ruegger More