Diffee Ford Lincoln

Unacceptable customer service! My family all together have bought 8 vehicles from Diffee over the years and tonight was the last straw for us with the service department. They have My family all together have bought 8 vehicles from Diffee over the years and tonight was the last straw for us with the service department. They have always been great and tonight they treated my parents unacceptably. My parents personally are on there 4th truck from Diffee and as always in the past if you buy a truck from them the “Diffee promise” is to put you in a suitable loaner. Everytime ive had services there I’ve been put in very nice loaners equivalent or better to what I’m bringing in for service. So I finally pursuaded my elderly parents to get a service date to get all there recalls and there recent radio failure fixed on there 16 platinum f150 we bought from them brand new. Of course I talked Diffee up like I always do and told them they would be comfortable while it was worked on and we get there and we were given a 2007 Lincoln small suv that had 160k miles on it. We immediately told them after getting in it something wasn’t right and it smelled terrible they told my dad “that’s all they had available”. It smelled terribly like it had just been smoked in my mom couldn’t take it, seats and dash rattled it was terrible. All three of us has headaches in 5 min down the road. We turned around told them this was not acceptable and were greeted with a same year exact same vehicle with 128k miles after they said they didn’t have anymore to begin with and while it doesn’t have the horrendous smell the first one did it’s in no better conditon. Dash rattles, parked at a light in drive it shakes the whole vehicle and the seats are worn out. Mind you my parents drive 45 min passing joe cooper ford along the way to Diffee. I drive the same distance as well for routine services of my vehicles and have left great reviews in the past but the way my parents were treated was unacceptable tonight. The most unpleasant 45 min ride home tonight in a vehicle that rattles and shakes and is 11 years old. I feel terrible for my parents. I’m mad for the way my parents were treated and they are upset at the loaner condition and how unreliable they feel driving it. My moms terrified to drive it and says she’s not gonna go anywhere when she’s home. Connor in sales has always been great to us but the service department is the last straw. Unacceptable. They are ready to get there truck back and move forward from this nightmare of an experience. More

Great experience! I purchased a new Ford Flex over the internet. The salesman Ed was fantastic, as was everyone from Mr. Diffee on down. I highly recommend this dealers I purchased a new Ford Flex over the internet. The salesman Ed was fantastic, as was everyone from Mr. Diffee on down. I highly recommend this dealership. More

Best car buying experience ever! Connor was great on assisting us find the best vehicle for us and our growing family. There was never pressure to rush or buy. We will be using them Connor was great on assisting us find the best vehicle for us and our growing family. There was never pressure to rush or buy. We will be using them for service and recommending our friends and family. More

Great Experience Interested in a Lincoln Hybrid I was shopping around and was prepared to go out of state to buy what I wanted. Went to Diffee Lincoln saw the car drov Interested in a Lincoln Hybrid I was shopping around and was prepared to go out of state to buy what I wanted. Went to Diffee Lincoln saw the car drove the car bought the car. I had been talking to Lincoln Dealer in Texas. I asked the sales person in Texas if he could make me a better deal on the same car. He said no and that the deal I was being offered from Diffee was a great deal and not to walk away. That simple a Great Experience More

Far exceeds any metro dealership sales experence Sales associate, owner, and finance employees were great to work with. All staff genuinely cares about you and your purchase from "Hello" all the way Sales associate, owner, and finance employees were great to work with. All staff genuinely cares about you and your purchase from "Hello" all the way to "Thank you for your business". This is the second vehicle I have purchased from Diffee and I plan to return for another in the future. More

Best Sales and Finance Department Leased a new 2018 Ford Expedition Limited. Laine Diffee gave us a great price and the Finance Department's knowledge of leasing is exceptional. We e Leased a new 2018 Ford Expedition Limited. Laine Diffee gave us a great price and the Finance Department's knowledge of leasing is exceptional. We ended up with a great payment for such a nice vehicle. Definitely worth the short trip from north Edmond. More

From the purchase to the services at Diffee I purchased my 2017 F-250 Platinum from here in August 2017, this is the 4th family vehicle we have purchased at Diffee starting way back in 1997 when I purchased my 2017 F-250 Platinum from here in August 2017, this is the 4th family vehicle we have purchased at Diffee starting way back in 1997 when we bought a 1997 F-250 7.3, which we still own, at the mcarthur location. We never have issues and always receive the best service and best deal around and Connor has been our sales guy the last 3 purchases he is always exceptional! I regularly use their service department for my services and Phil has been great about communication and always ensuring I have a very nice loaner in the mean time while my work is done. I appreciate everything Diffee Ford and Lincoln does for me and my family. We will always be here to buy first before looking elsewhere as long as the deals stay great! More

Awesome overall dealership!! Drove from south Texas to purchase our new (used) family SUV. Awesome sales staff, answered all my questions and any concerns! Would recommend them Drove from south Texas to purchase our new (used) family SUV. Awesome sales staff, answered all my questions and any concerns! Would recommend them to anyone who lives in that area More

5 star After my daughters wonderful experience with Conner at Diffee we decided to look for our purchase there due to her recommendation. When we arrived Co After my daughters wonderful experience with Conner at Diffee we decided to look for our purchase there due to her recommendation. When we arrived Conner was not in and we were helped by Turner. Turner was wonderful also. We made our purchase of a used MKT and it was a pleasant and enjoyable experience throughout. Diffee is so far above others in their customer service and attention to detail that we would highly recommend from our family experiences. More

Chandler is the bomb! Always on top of all my requests We have a sod farm here in central Oklahoma and are working on our 3rd truck in 2 years with these guys. The whole staff is super friendly, helpful, We have a sod farm here in central Oklahoma and are working on our 3rd truck in 2 years with these guys. The whole staff is super friendly, helpful, and work as a team!! Brad sherry Sod by sherry inc Firmly rooted since 1983 More