Diepholz Auto of Paris
Paris, IL
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Good people, friendly, polite, no pressure to make a decision on our purchase, gave us time to test drive the vehicle. We drove 4 hours to look at the vehicle, it was worth the trip. decision on our purchase, gave us time to test drive the vehicle. We drove 4 hours to look at the vehicle, it was worth the trip. More
Terrible service! !!!!!! They told me wrong information several times and did not want to work with me to make it right! Also was a smart a$$ to me. Not good business! !!!!!! They told me wrong information several times and did not want to work with me to make it right! Also was a smart a$$ to me. Not good business!!!! More
I had a very good experience with Diepolz! Zach is excellent and answered all of my questions and really helped me decide and he was able to get me more for my trade-in! I'll deal with them ev Zach is excellent and answered all of my questions and really helped me decide and he was able to get me more for my trade-in! I'll deal with them every time I want a new car! More
Great people , always finding a solution for your issues. the new manager is is getting involved in all areas of his business. Very important. Zack is top notch at his job . Rom in service is polite and will the new manager is is getting involved in all areas of his business. Very important. Zack is top notch at his job . Rom in service is polite and will answer all questions. I believe this dealership is going to get better with time in all areas with new manager . Thanks for everything. More
Friendly and knowledgeable sales rep. Helped understand the newer safety features and buttons, etc. Wanted to answer any question we had. Helped understand the newer safety features and buttons, etc. Wanted to answer any question we had. More
By with confidence at this dealership! Zack Hollingsworth the sales manager is extremely easy to deal with no pressure. Great deals time and time again. Zack Hollingsworth the sales manager is extremely easy to deal with no pressure. Great deals time and time again. More
I've bought 5 vehicles from this dealership with 4 of them brand new. Joe T. is a great salesman to work with along with the rest of the staff. The service department has always treated us right as well. them brand new. Joe T. is a great salesman to work with along with the rest of the staff. The service department has always treated us right as well. This will be the only dealer I'll be working with. More
I took my car there to have it serviced. My car had died onthe side of the road and had to be towed there. I called them and explained the problem before I had it brought to them. I informed them that the onthe side of the road and had to be towed there. I called them and explained the problem before I had it brought to them. I informed them that the car was giving me the warning "Check charging System". I also told them that it was a Ford Explorer. He told me to bring it over and they would check it out. The test the alternator and say that it is fine. The test the battery and say that it needs to be replaced. They replaced the battery and charge me $98.20. As soon as I start my car to drive away....the battery light comes on and the car tells me to "check charging system". I go back inside and inform the service manager. He tells me that it is "not his problem" and that they don't work on Fords. When I asked him why he didn't tell me that when I called, he laughed at me. He said "hey...you are the one that brought it here." I tried to talk to him but he continued to berate me in front of his staff, customers and my daughter. I will NEVER go back! When I asked him if he was the owner he said.."I'm the owner's son-in-law". More