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Diehl Toyota of Hermitage - Service Center
Hermitage, PA
265 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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265 Reviews of Diehl Toyota of Hermitage - Service Center
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November 05, 2024
1st I purchased a top of the line tundra. I found out the bed cover was defective and told 2 different sales people about it but they both blew me off and did nothing. I then talked to a ser I found out the bed cover was defective and told 2 different sales people about it but they both blew me off and did nothing. I then talked to a service rep that was going to see what she could do. Now 6 weeks have go by with nothing being done so I sent her an email and asked if I had to get my attorney involved in order to get an answer. In a matter of a couple of hours she got back to me and basically told me that toyoda wasn't going to do anything. 2nd Within 3 months of purchasing it my volume knob breaks and I have to make an appointment to get it replaced. 3rd I had to make a 2.5 hr trip to get to a place I've never been to so I utilized the navigation system. While driving through a busy city the nav screen disappears. Needless to say I ended up lost and off the route. The same thing happened again on the way back. I received a call and when the call finished the navigation screen disappeared again. These problems not only added an extra hour to my trip but an extreme amount of frustration! The service department wasn't able to fix the navigation screen problems but was able to replace the vol knob. The service person basically told me until toyoda decided to fix the problem with an computer update there was nothing he could do. If the dealership was upfront about the defective bed covers and non working navigation system I most assuredly would not have made the purchase! More
by reemtsen1223
Verified Customer
October 29, 2024
Service was great,but several dealership personnel past through the waiting area and while they were not rude they also were not cordial,not so much as a good morning,hello,or anything. through the waiting area and while they were not rude they also were not cordial,not so much as a good morning,hello,or anything. More
by Jpdejulia
Employees Worked With
October 27, 2024
Wait time is for service is short. A printed out detailed work done is provided AND THEY WASHED MY CAR! Great service all around! A printed out detailed work done is provided AND THEY WASHED MY CAR! Great service all around! More
by Pinterella1940
Employees Worked With
Other Employees :
Jason Fraley my care salesman spoke with me as well
October 27, 2024
All around excellent attention to the car and client, with solid maintenance check and repair work. with solid maintenance check and repair work. More
by aade2k
October 14, 2024
Excellent service and communication. They provided updates throughout the process and everything was explained well. They provided updates throughout the process and everything was explained well. More
by mrisavi
Employees Worked With
October 10, 2024
Dave in the service department did a wonderful job with our vehicle’s scheduled service. He is always accommodating and very responsive and friendly. He makes you feel like a valued customer. Great asse our vehicle’s scheduled service. He is always accommodating and very responsive and friendly. He makes you feel like a valued customer. Great asset to your team!! More
by Justin Magestro
October 08, 2024
Two hour wait due to staffing issues, parts on backorder with no date availability, charged diagnostic for an issue that was clearly visible and had been eyeballed by service department the week before. Sai with no date availability, charged diagnostic for an issue that was clearly visible and had been eyeballed by service department the week before. Said not under extended warranty but I'm skeptical. More
by kathryn53fulford
Employees Worked With
October 07, 2024
I did this already. I think the process is pretty frustrating. Please fix it thanks I think the process is pretty frustrating. Please fix it thanks More
by wtrachtman
Employees Worked With
October 04, 2024
Great customer service. The process for an inspection, tire rotation and second l key fob should not take over 3 hours. The amount of time it took is my only concern. The process for an inspection, tire rotation and second l key fob should not take over 3 hours. The amount of time it took is my only concern. More
by rmchale
Employees Worked With
September 29, 2024
Diehl has always been amazing! I have had nothing but positive things since buying my car! Thank You! I have had nothing but positive things since buying my car! Thank You! More
by Theresapartridge
Employees Worked With
Other Employees :
Benny Kolidakis
