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Diehl Toyota of Hermitage - Service Center

Hermitage, PA

4.5
250 Reviews

250 Reviews of Diehl Toyota of Hermitage - Service Center

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October 08, 2024

Two hour wait due to staffing issues, parts on backorder with no date availability, charged diagnostic for an issue that was clearly visible and had been eyeballed by service department the week before. Sai More

by kathryn53fulford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Bauman
3.0
This rating includes all reviews, with more weight given to recent reviews.
October 07, 2024

I did this already. I think the process is pretty frustrating. Please fix it thanks More

by wtrachtman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Bauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2024 -

Diehl Toyota of Hermitage responded

Thank you so much for sharing how your time with our team went! It is thanks to great customers like you that we can continue to improve our approach and services. Please keep us in mind for all your vehicles needs. At Your Service - Joe Pantone - General Manager

October 04, 2024

Great customer service. The process for an inspection, tire rotation and second l key fob should not take over 3 hours. The amount of time it took is my only concern. More

by rmchale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Bauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2024 -

Diehl Toyota of Hermitage responded

Thank you so much for sharing how your time with our team went! It is thanks to great customers like you that we can continue to improve our approach and services. Please keep us in mind for all your vehicles needs. At Your Service - Joe Pantone - General Manager

September 29, 2024

Diehl has always been amazing! I have had nothing but positive things since buying my car! Thank You! More

by Theresapartridge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juanita Fair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donna Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Benny Kolidakis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Layman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Bauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2024 -

Diehl Toyota of Hermitage responded

Thank you so much for sharing how your time with our team went! It is thanks to great customers like you that we can continue to improve our approach and services. Please keep us in mind for all your vehicles needs. At Your Service - Joe Pantone - General Manager

September 25, 2024

Will always Service both my vehicles at Diehl Toyota never had a bad experience and they provide great service More

by pappatom2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Bauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2024 -

Diehl Toyota of Hermitage responded

Thank you so much for sharing how your time with our team went! It is thanks to great customers like you that we can continue to improve our approach and services. Please keep us in mind for all your vehicles needs. At Your Service - Joe Pantone - General Manager

September 20, 2024

Professional and quality service from start to finish. They quickly fixed my vehicles problem at no cost More

by jkoning100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benny Kolidakis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Bauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joey
Nov 13, 2024 -

Diehl Toyota of Hermitage responded

Thank you so much for sharing how your time with our team went! It is thanks to great customers like you that we can continue to improve our approach and services. Please keep us in mind for all your vehicles needs. At Your Service - Joe Pantone - General Manager

September 16, 2024

Friendly, professional, knowledgeable staff. Got my vehicle in for oil change and tire rotation quickly kept me well informed the entire visit More

by f_bish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Bauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2024 -

Diehl Toyota of Hermitage responded

Thank you so much for sharing how your time with our team went! It is thanks to great customers like you that we can continue to improve our approach and services. Please keep us in mind for all your vehicles needs. At Your Service - Joe Pantone - General Manager

September 15, 2024

Service was good and staff friendly. I did have to wait past my appointment time longer than I would have liked. More

by andychorey
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benny Kolidakis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2024 -

Diehl Toyota of Hermitage responded

Thank you so much for sharing how your time with our team went! It is thanks to great customers like you that we can continue to improve our approach and services. Please keep us in mind for all your vehicles needs. At Your Service - Joe Pantone - General Manager

September 14, 2024

Benny and Dave (in service) and Jason (in sales) were very easy to work with. More

by susanmullett820
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benny Kolidakis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Bauman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2024 -

Diehl Toyota of Hermitage responded

Thank you so much for sharing how your time with our team went! It is thanks to great customers like you that we can continue to improve our approach and services. Please keep us in mind for all your vehicles needs. At Your Service - Joe Pantone - General Manager

September 12, 2024

My appointment was at 10 and I was out of there by 11. I was very pleased with the service and how fast they got my car done. 🫶🏻10/10 More

by Sylvialee4601
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donna Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Benny Kolidakis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charity Hamm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2024 -

Diehl Toyota of Hermitage responded

Thank you so much for your kind words and positive feedback! We are thrilled to hear that you had a great experience with our Service Department and look forward to continuing to serve you.

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