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Diehl Toyota of Hermitage

Hermitage, PA

4.6
423 Reviews
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2757 E State St

Hermitage, PA

16148

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Showing 423 reviews

August 03, 2023

I called 3 different times to talk to Elijah and left a message each time. He said he never got the messages. Something needs corrected there More

by me.al.ryan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elijah Deraps
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2023 -

Diehl Toyota of Hermitage responded

Hello, we are currantly and still having phone issues. We do apologize, we are working with our phone provider to try to get this corrected. Thank you for the feedback.

Aug 08, 2023 -

me.al.ryan responded

Thank you for your response. However I am currently not happy with Diehl Toyota of Hermitage. My car has been there for almost a week waiting for undercoating and paint protection and I found out today that it isn’t being done until tomorrow. I did my part by giving you a sizable down payment but I still have no car. I was told they didn’t have the piece needed for spraying it. I would have thought a dealer who promises the work to be done on site would have the equipment on hand. Not a satisfied customer😠

August 02, 2023

I was greeted upin entering. My car was taken car of in a very timely manor and the staff even conversed with my 8 yr old and made him feel comfortable and content being there an More

by kris78dawn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donna Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Benny Kolidakis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Weaver
Aug 02, 2023 -

Diehl Toyota of Hermitage responded

Thanks for leaving us the great review! We are glad you had a great experience!

August 02, 2023

Worst place to get a vehicle they slow and won’t fix things under warranty More

by montgomeryaustin23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Josh Hamm
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 02, 2023

Very helpful, friendly people! The staff whom I worked with was very helpful before I even went. We texted alot and she answered alot of questions before I went. This was very imp More

by larrybass
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan Snyder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Kelecseny
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2023 -

Diehl Toyota of Hermitage responded

Thanks for leaving us the great review! We are glad you had a great experience!

July 29, 2023

All went well. Staff is very friendly and helpful. My wife and I are both very satisfied. More

by Ben
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elijah Deraps spent quite a bit of time talking to us. He was very friendly and helpful informing us about what's available as we are looking for a new car.
Aug 02, 2023 -

Diehl Toyota of Hermitage responded

Thanks for leaving us the great review! We are glad you had a great experience! We are happy to hear that our sales team member Elijah came over and spoke with you!

July 29, 2023

I spent a lot of money and expected at least a full tank of gas happens. It was 1/4 it’s not the money it’s the principle when your promise something and you spend a lot of money there you should pay attent More

by SSTAUL
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Paul Hilliard, Oak Moser
July 29, 2023

The people are always friendly, but way too high for oil changes, way too high. More

by ddelrena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Fraley, Randy Weaver
July 28, 2023

The dealership was okay, but the service department is what I am most impressed with. More

by tloneil424
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Weaver
Aug 02, 2023 -

Diehl Toyota of Hermitage responded

Thanks for leaving us the great review! We are glad you had a great experience!

July 27, 2023

The staff was courteous. I like the fact that they reminded me my inspection was due and was able to fit me in on the day I was there instead of me having to make another app More

by dorothyklingensmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benny Kolidakis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I didn’t have any interaction with Donna , Randy Weaver
Aug 02, 2023 -

Diehl Toyota of Hermitage responded

Thanks for leaving us the great review! We are glad you had a great experience!

July 27, 2023

It took two hours for a 30 min. service job that I scheduled for two weeks ago. I got the impression from staff that you overbooked. Please value my time. More

by cathylynn99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Weaver
Aug 02, 2023 -

Diehl Toyota of Hermitage responded

Thanks for leaving us feedback on your experience! We are so sorry about the service performed not in a timely manner. We hear your feedback and we are figuring out some solutions!

Aug 02, 2023 -

cathylynn99 responded

Thank you.

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