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Diehl Toyota of Hermitage

Hermitage, PA

Overview
Employees
Reviews
4.6
466 Reviews
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2757 E State St

Hermitage, PA

16148

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Showing 466 reviews

April 20, 2024

58. 00 for a "free" inspection 44.00 emission sticker 11.00 for inspection sticker plus tax. 44.00 for that emission sticker is just wrong. The people I d More

by fiddler0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Benny Kolidakis
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May 23, 2024 -

Diehl Toyota of Hermitage responded

Thank you so much for taking the time to leave us a review, it is thanks to great customers like you that we can continue to improve. I greatly appreciate the compliment on our staff as they truly care about our customers. Your bill for 58.00 for the emissions and state inspections, I completely understand your disappointment, however the sticker prices are set by the Commonwealth, the labor to preform the services we provide free of charge to our customers. Your satisfaction is very important to us, next time you are in the area, please stop and see me as I would love to talk to you in person. With Much Respect, Joe Pantone General Manager

April 19, 2024

Totally impressed. Asked for Mr Fraley, and they went out of their way to get him. The staff was very friendly and accomodating. Went oiut of their way to accomodate More

by guru8942
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Fraley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Popovitch
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Apr 20, 2024 -

Diehl Toyota of Hermitage responded

Hello, thanks for taking the time to share your positive experience. We truly appreciate it!

April 12, 2024

They found the tundra I wanted at a great price. i would do business with them again. More

by ronromine52
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Donna Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Kelecseny
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Layman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Capone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Popovitch, Josh Hamm
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Apr 12, 2024 -

Diehl Toyota of Hermitage responded

Hello, thanks for taking the time to share your positive experience. We truly appreciate it!

April 12, 2024

Courtesy, professionalism and service were outstanding. I would recommend Diehl Chevrolet to anyone who is shopping for a vehicle or who needs service. More

by jrshunter007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 12, 2024 -

Diehl Toyota of Hermitage responded

Hello, thanks for taking the time to share your positive experience. We truly appreciate it!

April 05, 2024

Always pleasant to work with. ..communicates well and keeps s informed of progress/issues. Thank you. More

by rtwible
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Weaver
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Apr 09, 2024 -

Diehl Toyota of Hermitage responded

Hello, thanks for taking the time to share your positive experience with Randy. We truly appreciate it!

April 03, 2024

The dealership was great to work with. Chris was knowledgeable about their cars and what he didn’t know, he found out. They also have the best prices around. More

by Schwartz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher Capone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2024 -

Diehl Toyota of Hermitage responded

Hello, thanks for taking the time to share your positive experience. We truly appreciate it!

April 03, 2024

the service manager was awesome Kevin contact with me let me know when my car will be done, however I give deal overall as a dealership a one-star rating for several reasons first when I bought my truck ther More

by kennerdale1
Recommend Dealer
No
Employees Worked With
Randy Weaver
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Apr 10, 2024 -

Diehl Toyota of Hermitage responded

Hello. Thank you for taking the time to leave us a review and your thoughts on your time with us. First, I understand your concerns with items being left uncorrected or with issues from when the vehicle was manufactured, and I do sincerely apologize for your inconvenience on that end. I can't answer for the issues when you first purchased the vehicle and what was done as the Diehl Auto Group were not the owners at the time, however it is for sure my concern now. The other item you brought up is courtesy transportation which does indeed trouble me because it is always an option for our customers, if for some reason this was not presented to you as an option, I apologize. Thanks to good customers like you, we are able to take the good and bad and ensure our team is brought up to speed and trained so we don't have the same issue rear it's head in the future. If you would like to give me a call, please do - 724-347-7702 - Ext 5120 With Respect, Joe Pantone General Manager

April 03, 2024

Made accommodations for me to come grab a new grand highlander from out of town. They were great and extremely flexible. Definitely recommend! More

by tungej
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elijah Deraps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Layman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2024 -

Diehl Toyota of Hermitage responded

Hello, thanks for taking the time to share your positive experience with Elijah & Rick. We truly appreciate it!

March 28, 2024

Jason and Todd made the experience wonderful! Easily transferred extended warranty and completed necessary paperwork in speedy fashion! More

by lindserrn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Fraley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd from finance
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Apr 01, 2024 -

Diehl Toyota of Hermitage responded

Hello, thanks for taking the time to share your positive experience. We truly appreciate it!

March 27, 2024

Everything was good except o was there for 2 hours for inspection and an oil change . More

by roweboat38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Weaver
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Mar 28, 2024 -

Diehl Toyota of Hermitage responded

Hello, thanks for taking the time to share your positive experience and your feedback about how long your service time. We truly appreciate it!

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