Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Diehl Toyota of Hermitage
Hermitage, PA
420 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 420 reviews
November 19, 2024
The receptionist was fantastic. Very friendly and kind. My appointment was scheduled for 8am, my car did not go back to start its service until close to 8:30 because no mechanics ha Very friendly and kind. My appointment was scheduled for 8am, my car did not go back to start its service until close to 8:30 because no mechanics has arrived. I fully understand that things go wrong and sometimes people arrive late, but it would have been nice to acknowledge this with me. Because my appointment started late, I was then late for the remainder of the day, running about 30 minutes behind, which made me look unprofessional and led to me apologizing for my lateness. I would have just appreciated someone at Diehl to acknowledge this was an issue and to communicate with me. The work itself was fine--an oil change and tire rotation. More
by katiepasserotti
Verified CustomerEmployees Worked With
November 18, 2024
Ryan was very helpful to me. He made the process very easy and did his best to find me what I wanted. He made the process very easy and did his best to find me what I wanted. More
by raydroney
Employees Worked With
Other Employees :
Andrew don’t know his last name. I did all the paperwork with him
November 15, 2024
Sales person was not pushing to make purchase. The I pick car salesman is not there but this other person Rod Furman took care of me and did a excellent job for walking into something he did not d The I pick car salesman is not there but this other person Rod Furman took care of me and did a excellent job for walking into something he did not do. More
by maxmmj1
Employees Worked With
Terry Tringhese and Rod Furman
November 09, 2024
What a fantastic expierience from start to finish. Rick and the Diehl Toyota of Hermitage team exceded all of my expectations and have set a new bar for customer expierience. I was looking to trade in Rick and the Diehl Toyota of Hermitage team exceded all of my expectations and have set a new bar for customer expierience. I was looking to trade in my current car and get into a more fuel efficient vehicle. I was looking at a Corolla Cross Hybrid in a specific color and with specific features. Rick worked with me for over two months to locate a vehicle. I live over 30 miles from this dealership and there are at least two other ones that are closer to me. Those dealerships would not give me the time of day, if i was not going to purchase a car on their lot. They didn't want the hassel of looking at other dealerships. I will be purchasing all of my cars from Diehl Toyota of Hermitage going forward. More
by Joseph D
November 08, 2024
Didn’t address my concern, was not happy with customer service. They made me feel like I was complaining over a concern I had. Brushed me off as they didn’t care service. They made me feel like I was complaining over a concern I had. Brushed me off as they didn’t care More
by lesleybayles
Employees Worked With
November 07, 2024
Friendly people, nice waiting area with comfortable seating, TV, drink and snack machines. Quick service. seating, TV, drink and snack machines. Quick service. More
by cparker513
Employees Worked With
November 06, 2024
They were wonderful to work with. Took care of business fast. Chuck Eddy was easy to talk to and worked hard to make us the deal we were looking for. I would recommend this dealership Took care of business fast. Chuck Eddy was easy to talk to and worked hard to make us the deal we were looking for. I would recommend this dealership to family and friends and we live an hour away. More
by nkkanicki5
November 05, 2024
Terry was helpful, being an out of state buyer he worked with my nephew on a test drive and arranged for the auto to be held until I could get there a few days later! Nice job Terry! with my nephew on a test drive and arranged for the auto to be held until I could get there a few days later! Nice job Terry! More
by Ohio Buyer
Employees Worked With
Terry Tringhese
November 05, 2024
1st I purchased a top of the line tundra. I found out the bed cover was defective and told 2 different sales people about it but they both blew me off and did nothing. I then talked to a ser I found out the bed cover was defective and told 2 different sales people about it but they both blew me off and did nothing. I then talked to a service rep that was going to see what she could do. Now 6 weeks have go by with nothing being done so I sent her an email and asked if I had to get my attorney involved in order to get an answer. In a matter of a couple of hours she got back to me and basically told me that toyoda wasn't going to do anything. 2nd Within 3 months of purchasing it my volume knob breaks and I have to make an appointment to get it replaced. 3rd I had to make a 2.5 hr trip to get to a place I've never been to so I utilized the navigation system. While driving through a busy city the nav screen disappears. Needless to say I ended up lost and off the route. The same thing happened again on the way back. I received a call and when the call finished the navigation screen disappeared again. These problems not only added an extra hour to my trip but an extreme amount of frustration! The service department wasn't able to fix the navigation screen problems but was able to replace the vol knob. The service person basically told me until toyoda decided to fix the problem with an computer update there was nothing he could do. If the dealership was upfront about the defective bed covers and non working navigation system I most assuredly would not have made the purchase! More
by reemtsen1223
November 03, 2024
The sales man was amazing to work with hands down the best . The finance team and everyone else need to step the game up ! If you need a salesman here see Alan ! best . The finance team and everyone else need to step the game up ! If you need a salesman here see Alan ! More
by bigcountry6711
Employees Worked With
