Diehl Subaru - Service Center

I was driving on Rte 77 to Canton. My 2010 Subaru Forrester started smoking and the signals were flashing on / off telling me to Check the Engine etc., and fortunately, I was able to My 2010 Subaru Forrester started smoking and the signals were flashing on / off telling me to Check the Engine etc., and fortunately, I was able to drive and park at the Mercy Cleveland Clinic Hospital. I was very worried that our car may have seen its last days! (My Triple AAA driver took me to Diehl’s Subaru. I was grateful for him towing my car there!). When I first found out the Diehl’s Subaru of Massillon was where the car was being towed, and I was connected to Rick, he put me at ease. He told me he could arrange a ride home, bc I couldn’t contact my husband. (Thank you to Tim, who drove me home, also! He was kind and I appreciate that he drove me home!). Rick made me aware that my car could still be driven and repaired! My husband and Rick talked about the car’s assessment and what we could get fixed at this time! We feel SAFE about driving our car again! Thank you, Diehl’s Subaru of Massillon! We’re so appreciative! Cathy /Dave Harp More

Took the time to explain what was wrong and how we could take care of it the next time it happened take care of it the next time it happened More

They were excellent They did their job like they’re supposed to and helped all the customers supposed to and helped all the customers More

Diehl Subaru did an awesome job working on my 2017 Subaru Impreza came in for some recalls and they found out my tube seals were bad showed me a video explained my option even though it took longer then I ex Impreza came in for some recalls and they found out my tube seals were bad showed me a video explained my option even though it took longer then I expected but thats ok thanks to them my car is running like a top again. The staff were very friendly I will definitely be returning customer to get my Subaru serviced. Why the 4 stars though is they could use some more comfortable chairs in the waiting room especially for some of the longer wait times. More

The dealer does not send customers coupons nor do they accept coupons from other dealerships accept coupons from other dealerships More

They were very good at communicating my car’s needs and gave me the opportunity to make the best decision for me gave me the opportunity to make the best decision for me More

Arrived early and was explained through the process as it was my first visit. Out in about 40 minutes for oil change. Waiting room comfortable. Staff friendly. was my first visit. Out in about 40 minutes for oil change. Waiting room comfortable. Staff friendly. More

Good services this is why I come back for me trust is very important …thanks very important …thanks More

Everyone we spoke with was very friendly and had a smile. They answered our questions quickly and the visit was pleasant, as always. They answered our questions quickly and the visit was pleasant, as always. More

Friendly, knowledgable, courtesy from everyone Appreciate the service managers explanation of testing results in plain language., Appreciate the service managers explanation of testing results in plain language., More