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Diehl Subaru - Service Center

Massillon, OH

4.7
207 Reviews

207 Reviews of Diehl Subaru - Service Center

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September 24, 2024

They were very understanding of my situation and did everything to make the buying and trade-in process move smoothly. I also had my daughter buy her first subaru from this dealership. We are both very More

by Ceshadow79
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Spieth
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 21, 2024

Staff is friendly and helpful. Waiting area was clean and orderly. Kept me posted on my service. More

by yenny885
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete Dunlap
September 21, 2024

I was pleased with the efficiency and knowledge of the staff. I used the express service and met with Rick Schrader and appreciated that Cameron left a card thanking me for the opportunity to provide ser More

by k.washam0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rick Schrader Cameron
September 20, 2024

Rick always gives the best service, he does his job well and is honest and informative. More

by kdbw3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Auman
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 17, 2024

Fast, friendly, efficient. My 2 year old son enjoyed walking around the show room and waiting room and the snacks. More

by anberbelis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paris Ball
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 16, 2024

Service was efficient and provision of a loaner vehicle helpful.The service representative, Rick Schrader, seemed knowledgeable about our issue and efficiently assisted with the needed service. More

by freddiehastings72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Schrader in Service
September 14, 2024

Service manager was knowledgeable and friendly. Service technicians were punctual and able to diagnose the issues. More

by herb.himes73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin McVicker
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 12, 2024

I appreciate how I am kept apprised of what is going on, what I need, what I might need, and how long it will be. More

by call4buck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Schrader
September 11, 2024

Fantastic communication! Love the service video. It is helpful and transparent. The service center was efficient and timely. More

by bhcllaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paris Ball
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 10, 2024

The service was Friendly, quick, informative. Explained everything and the options that were available for future needed services. More

by nburlesonb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin McVicker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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