Diehl Subaru - Service Center
Massillon, OH
236 Reviews of Diehl Subaru - Service Center
Everyone is friendly and helpful. From the manager to the sales people to the service staff. Nice selection of vehicles. I absolutely love my new Forester. From the manager to the sales people to the service staff. Nice selection of vehicles. I absolutely love my new Forester. More
The technicians were thorough, helpful and friendly. . I appreciate that they solved the problem and took excellent care of my car. . I appreciate that they solved the problem and took excellent care of my car. More
Upon arriving for service of my car i was immediately greeted and the service department door opened for me to enter. Upon pulling into the garage your technician immediately greeted me showed me to the greeted and the service department door opened for me to enter. Upon pulling into the garage your technician immediately greeted me showed me to the waiting room bringing my attention to the snack bar. He gave me an approximate time when service would be completed on my vehicle. I truly was impressed. More
Great people to work with. Peter in service is always on point with our vehicles. The sales team guys worked with us as well to get our vehicle picked up after the service area Peter in service is always on point with our vehicles. The sales team guys worked with us as well to get our vehicle picked up after the service area was closed. More
Great customer service received from each employee I interacted with. It was a positive experience. interacted with. It was a positive experience. More
Usually a good experience but the visit on the 19th was very frustrating. Techs couldn't find a problem. They reset everything and said to "come back if it happens again". It happened on the way home. I wi very frustrating. Techs couldn't find a problem. They reset everything and said to "come back if it happens again". It happened on the way home. I will have to make another appointment. Also, a "quiet room" or maybe a separate family waiting room would be great. I (and other customers, the waiting room was packed) had to listen to 3 preschoolers crying, squealing, and having tantrums for 2 hours. More
We came into the dealership with an emergency situation. They fixed the problem in a professional and efficient manner. We were very pleased with the service provided. They fixed the problem in a professional and efficient manner. We were very pleased with the service provided. More