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Diehl Subaru - Service Center

Massillon, OH

4.7
207 Reviews

207 Reviews of Diehl Subaru - Service Center

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October 27, 2024

Although it has taken a while to discover my car’s problem, the service personnel stayed with it and now will resolve it. I greatly appreciate this. More

by mardydig2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Schrader
October 23, 2024

Brought my new car in for it's first oil change. Service was done in a timely manner as I waited on site for it. On my way home, I realized that the TPMS hadn't been reset. After trying to find More

by purdyquick
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paris Ball
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Auman
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 22, 2024

I was a little leery when the dealership changed hands, but my experience with Subaru service has been nothing but positive. I appreciate Rick’s knowledge and clear communication throughout the process. More

by danista73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Schrader - 5
October 22, 2024

Diehl is our go to dealership for our vehicles. This is our second vehicle with them and we are looking to get 2 more in the near future. They treat you with respect and listen to your needs. More

by fred.loranger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thorne Silvius
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 21, 2024

Really good experience. Service writer gave me a realistic timeline and that held. Comfortable environment waiting on the service. I gave 4 stars because nobody gets five More

by JCEFUS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justice Kalla
October 17, 2024

The environment is clean, the staff is friendly, service is prompt and quick and done correctly. More

by ziaschrader
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Schrader
October 16, 2024

Very easy process. Kept me totally informed as to what was going on. Didn’t have time to read 1 chapter of my book. Happy. More

by cjrussell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Spieth
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 15, 2024

From start to finish and the ease of making the appointment online, the ease and customer service is beyond great. This dealership is the best i have ever dealt with. I forget the guy's name that c More

by skipe526
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paris Ball
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 15, 2024

I had prompt parts delivery and fast customer service for warranty repair on my Outback. They even let me test drive a WRX while I waited. More

by TDPOOLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin McVicker
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 12, 2024

Diehl goes above and beyond to give excellent service to their customers and within a reasonable amount of time. More

by lgreig2009
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justice, Cody