Diehl Subaru - Service Center
Massillon, OH
207 Reviews of Diehl Subaru - Service Center
Although it has taken a while to discover my car’s problem, the service personnel stayed with it and now will resolve it. I greatly appreciate this. problem, the service personnel stayed with it and now will resolve it. I greatly appreciate this. More
Brought my new car in for it's first oil change. Service was done in a timely manner as I waited on site for it. On my way home, I realized that the TPMS hadn't been reset. After trying to find Service was done in a timely manner as I waited on site for it. On my way home, I realized that the TPMS hadn't been reset. After trying to find instructions in the manual, I called the service department and was told that I had to drive back to the dealership to have it reset. Another hour of my time to drive there and back on my day off. Not the best first impression of the service department but they did give me a free oil change to use in the future. More
I was a little leery when the dealership changed hands, but my experience with Subaru service has been nothing but positive. I appreciate Rick’s knowledge and clear communication throughout the process. but my experience with Subaru service has been nothing but positive. I appreciate Rick’s knowledge and clear communication throughout the process. More
Diehl is our go to dealership for our vehicles. This is our second vehicle with them and we are looking to get 2 more in the near future. They treat you with respect and listen to your needs. This is our second vehicle with them and we are looking to get 2 more in the near future. They treat you with respect and listen to your needs. More
Really good experience. Service writer gave me a realistic timeline and that held. Comfortable environment waiting on the service. I gave 4 stars because nobody gets five Service writer gave me a realistic timeline and that held. Comfortable environment waiting on the service. I gave 4 stars because nobody gets five, unless 6 is highest and so on ad infinitum. More
Very easy process. Kept me totally informed as to what was going on. Didn’t have time to read 1 chapter of my book. Happy. Kept me totally informed as to what was going on. Didn’t have time to read 1 chapter of my book. Happy. More
From start to finish and the ease of making the appointment online, the ease and customer service is beyond great. This dealership is the best i have ever dealt with. I forget the guy's name that c appointment online, the ease and customer service is beyond great. This dealership is the best i have ever dealt with. I forget the guy's name that checked me in for the service, he is always so nice and professional More
I had prompt parts delivery and fast customer service for warranty repair on my Outback. They even let me test drive a WRX while I waited. warranty repair on my Outback. They even let me test drive a WRX while I waited. More