Diehl Subaru - Service Center
Massillon, OH
219 Reviews of Diehl Subaru - Service Center
Usually a good experience but the visit on the 19th was very frustrating. Techs couldn't find a problem. They reset everything and said to "come back if it happens again". It happened on the way home. I wi very frustrating. Techs couldn't find a problem. They reset everything and said to "come back if it happens again". It happened on the way home. I will have to make another appointment. Also, a "quiet room" or maybe a separate family waiting room would be great. I (and other customers, the waiting room was packed) had to listen to 3 preschoolers crying, squealing, and having tantrums for 2 hours. More
We came into the dealership with an emergency situation. They fixed the problem in a professional and efficient manner. We were very pleased with the service provided. They fixed the problem in a professional and efficient manner. We were very pleased with the service provided. More
Excellent service. Technician was thorough and communicated his inspection well, Staff was welcoming and friendly. Work was completed timely. Technician was thorough and communicated his inspection well, Staff was welcoming and friendly. Work was completed timely. More
Pete Dunlap in service department was very professional and good with communication. We had a big project done on our Outback and Diehl provided a loaner car that we had for several days. and good with communication. We had a big project done on our Outback and Diehl provided a loaner car that we had for several days. More
Great service and great communication. Rick was very professional and was able to get my service completed quickly. Rick was very professional and was able to get my service completed quickly. More
I recently had an outstanding experience at Diehl Subaru's service center, and I can't recommend them enough! From the moment I walked in, I was greeted with friendly and accommodating service that m Subaru's service center, and I can't recommend them enough! From the moment I walked in, I was greeted with friendly and accommodating service that made me feel valued as a customer. What really stood out to me was their top-notch quality of work. I had a blown tire that needed immediate attention, and they managed to procure and fix it in less than 24 hours! I was genuinely impressed by their efficiency and dedication to getting me back on the road quickly. Throughout the entire process, the staff kept me updated on the progress, which I really appreciated. Their transparent communication made it easy to understand what was happening with my vehicle. Plus, their pricing is great—definitely competitive for the quality of service they provide. I always know I can count on Diehl Subaru for my automotive needs. If you’re looking for a reliable service center that combines excellent workmanship with friendly service, look no further! More