Diehl Subaru - Service Center

I’d give less if possible. This will have been my 2nd service appointment for the same knocking noise from my front suspension. 1st time nothing was wrong, second time nothing This will have been my 2nd service appointment for the same knocking noise from my front suspension. 1st time nothing was wrong, second time nothing was wrong. Except that I now all 4 of my tires are “severely cupping” due to alignment issues. Funny thing is, the 12 point inspection done with my oil change at this visit showed I did not need an alignment or balancing. Which begs the question what is actually wrong with the vehicle? My front tire tread is at a 4 and my rear are at a 6. Do you think rotating the tires that were purchased at this dealership I might add, would be a common sense thing to do? Apparently not! I was told I have to ask specifically for the tires to be rotated. This could explain why my tires are cupping! No tire rotation since Diehl took over just might do it! But let’s not forget that the underlying issue of my front suspension knocking. What do I know? Im just a silly female! With that said, I have given ample opportunity for this issue to be fixed and now I am in a forced position to get answers on my own. I will have a certified mechanic look at the vehicle and if there is any issue in the front suspension I will be filing a lawsuit against Diehl Subaru. For anyone that reads this and is experiencing the same problem, please know that if your vehicle is under warranty and the dealership refuses to fix a covered issue, that is a breach of contract in addition to negligence. I may be a silly female but I’m a silly female who works in the legal field. More

I live an hour away, so I have to wait on my car for my oil changes. They always get me in right away, even if I’m early, and quickly get me on my way. Peter has helped me the last few times and is very fr oil changes. They always get me in right away, even if I’m early, and quickly get me on my way. Peter has helped me the last few times and is very friendly. No complaints! More

Great service Everything was explained to me so I could understand wahat was being done. understand wahat was being done. More

Great Service, the entire staff from Sales, Service, Parts to the Finance department are so helpful. I could not be happier with my decision to get my vehicle from Diehl Subaru of Massillon! Parts to the Finance department are so helpful. I could not be happier with my decision to get my vehicle from Diehl Subaru of Massillon! More

Everything was great. From check in to check out all employees made sure everything went smoothly. From check in to check out all employees made sure everything went smoothly. More

The redelivery process was very helpful. More features were shown to me as well as I was provided answers to the questions I had. More features were shown to me as well as I was provided answers to the questions I had. More

Good service in a timely manner by employees that were helpful and courteous. In 12 words. helpful and courteous. In 12 words. More

Very friendly and considerate. Explained what was being done thoroughly, and went over in detail all aspects of the 10 point inspection. I was very satisfied. Explained what was being done thoroughly, and went over in detail all aspects of the 10 point inspection. I was very satisfied. More

Service dept has gone downhill for some reason. I spent two hours there with no resolution and a $200 invoice I was told would be $50. Probably not going back! I spent two hours there with no resolution and a $200 invoice I was told would be $50. Probably not going back! More

A very professional team and an overall good experience. I would highly recommend Diehl Subaru. I would highly recommend Diehl Subaru. More