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Diehl Subaru
Massillon, OH
721 Reviews
Diehl Subaru is a new and used car dealership located in Massillon, Ohio. We sell new Subaru vehicles and used cars, used SUVs, used trucks and used vans.
Diehl Subaru is located on the Diehl Auto Mile between Canton and Massillon on West Tuscarawas Street and Lincoln Way. We offer more than 1,000 new and preowned vehicles.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 721 reviews
October 27, 2011
So I was told to go and test drive a Subaru by my boyfriend. The previous week I went to test drive a Nissan I was not impressed with the service nor the car. The next day I went to Waikem Subaru a boyfriend. The previous week I went to test drive a Nissan I was not impressed with the service nor the car. The next day I went to Waikem Subaru and Pat B approached me asked me every single detail or what I was looking for that day! Not only did he show me multiple Foresters but he set me up with the one that he felt most would fit my needs. He welcomed me inside their building so he could retreive the vehicle to take a look! I WAS SOOO IMPRESSED!!!! Pat showed me every detail of the car including spare tire, oil filter, how every single window, door, and mirror worked! That was before even taking the test drive. While on the test drive I could tell he was very confident witht he car because he took me on a test drive which included school zones, back roads, main streets and the highway to show me how well the car could accelerate! Before taking me back to the lot he took me to a school and had me do 360 turns to show me the turning radius! That was a huge plus, I thought it was a crazy idea but I was thankful he took the time to let me do that and back into a parking spot so I could check for any blind spots! While returning to the dealership I was introduced to the sales manager Bob Russell, who also asked if I had any questions (Nissan did none of these) I felt so much at home and comfortable that I am pretty sure Pat and I got off topic sometimes with the chit-chat! I am glad that I could feel at home. After leaving for a couple hours thinking about the offer I was made on the vehicle, I returned with my father and Pat yet again showed my dad every nook, Which I was glad to see the consistency! At that moment I gave Pat my decision of making my first Subaru purchase! Pat, Bob and the financial group had me set up and ready to go in a fairly quick manner even though they were extremely busy and that I was back within 5 hours with a quick decision! Upon leaving Pat went through anything and everything else dealing with my new Subaru Forester making sure I was fully comfortable before leaving which included syncing my phone to the bluetooth!(I would have not figured it out otherwise). Since then Pat has checked up on me to see how I am doing with my car and if there is anything else I needed help with or questions! Therefore, I have mentioned Waikem Subaru to many of my clients which have included Pat's name as a referral since I have never felt so welcomed into a company as I had felt during the purchase of my car! Thank you again Pat and Bob for making my purchase possible and am so glad that I chose Subaru and the Staff and Waikem! More
by mazdagurl06
Employees Worked With
Pat B. (Salesman) Bob Russell (Sales Manager)
