Diehl Subaru

Thank you, Brian! Wonderful experience at Waikem Subaru with Brian Borntreger & Adrian Waikem! I first met Brian at the end of August 2016 when I tried to get out of my Wonderful experience at Waikem Subaru with Brian Borntreger & Adrian Waikem! I first met Brian at the end of August 2016 when I tried to get out of my car early but eventually decided to wait. I read a lot of good reviews about Waikem Subaru & decided to drive an hour away from Cleveland area to give it a try as I never cared for the way I was treated at the dealership locally where I got my 1st Subaru and never wanted to go back there again. So I came back a half a year later to make a deal with Brian because of the level of comfort I encountered when working with Brian previously. His no-pressure, non-aggressive and casual approach makes customers feel important and cared for as well as his willingness to follow up and knowing the fine line in customer interaction. I am just one of those people who pay attention to things like that, so it was not just a good deal in numbers, but the way I was dealt with as a customer that wanted me to drive back to Waikem again because Brian totally earned this deal and me as a customer! He is a great asset to Waikem Family! Thank you! More

No buyers remorse ! Forced into buying a car when my vehicle was totaled in a crash. It wasn't in my plan to buy a car at this time. I expressed my interest in used ! Forced into buying a car when my vehicle was totaled in a crash. It wasn't in my plan to buy a car at this time. I expressed my interest in used vehicles and was given the opportunity to test drive with the fun loving Rick Ballas, who let me put Subaru's through their paces. The handling won me over. I took my time, but didn't feel rushed and then was prepared to purchase a used vehicle only to find I had taken too long and it was sold. Not to worry, Rick kept his eye out for me and found me an even better fit, both in price and styling. I can truly say I found a pearl in my Subaru Forester, and had the best car buying experience of my life at Waikem Subaru from the initial email inquiry through Molly Phillips, the low pressure - honest salesman Rick Ballas, to Bob and Rick who took me through the purchase process. Give them a try! More

Brian was awesome! We bought a Forester from Brian Borntreger at Waikem Subaru. We found him to be helpful, transparent, and easy to work with during our experience. N We bought a Forester from Brian Borntreger at Waikem Subaru. We found him to be helpful, transparent, and easy to work with during our experience. Needless to say, we would recommend him to our family and freinds looking to purchase an automobile. Thanks, C & R More

Subaru Forester The was my first experience ordering a new car. Brian was professional, courteous, and he made the process easy. This is the second time I purchases The was my first experience ordering a new car. Brian was professional, courteous, and he made the process easy. This is the second time I purchases a vehicle from Waikem Subaru. I anticipate purchasing my next vehicle from Waikem Subaru too. More

Great Service and Determined Team! I was recently looking for a late model Ford Escape and Rick Ballas of Waikem Suburu spent a week with me reviewing the models they had in inventory. I was recently looking for a late model Ford Escape and Rick Ballas of Waikem Suburu spent a week with me reviewing the models they had in inventory. Determined to find the right fit, Rick did not give up until I was satisfied . Never pushy or salesman-like, Rick's help was the determining factor for me to buy from Waikem. I will do so again. Thanks Rick! More

Rick Ballas AND STAFF. Rick Ballas went out of his way to find us a car for our daughter and his staff worked for days and came up with a car we wanted /thanks Rick Ballas went out of his way to find us a car for our daughter and his staff worked for days and came up with a car we wanted /thanks More

How to buy a new car with no hassle Buying new car can be stressful but not with Waikem Subaru. Rick Ballas sales was the most helpful and the process went very smoothly. If you are loo Buying new car can be stressful but not with Waikem Subaru. Rick Ballas sales was the most helpful and the process went very smoothly. If you are looking for a Subaru go to Waikem in Massillon Ohio for great experience and no stress. Thanks Rick and all the other personnel who assisted in our purchase. Thank you. More

Rick B knows his stuff and gives excellent service! I bought a Subaru Legacy in June of 2016. Rick and the entire staff provided excellent information in a timely manor. I never felt like I was being so I bought a Subaru Legacy in June of 2016. Rick and the entire staff provided excellent information in a timely manor. I never felt like I was being sold something, rather they were addressing my needs and helping me find the best car. Loving my 2016 Legacy! More

Sales on new Legacy. Bob Trout was an excellent. Sales professional. He made the experience a joy. Gave us the internet price we agreed on,and a reasonable price for our t Bob Trout was an excellent. Sales professional. He made the experience a joy. Gave us the internet price we agreed on,and a reasonable price for our trade, Located the exact car we wanted and set up the perfect financing. It was too easily. No regrets-we love our Subaru! More

Outback purchase Rick Ballas was great to work with. I was a particularly "hard catch" not because I was new to Subaru but rather because my 2006 Tribeca B9 went fore Rick Ballas was great to work with. I was a particularly "hard catch" not because I was new to Subaru but rather because my 2006 Tribeca B9 went forever. I finally broke down at 347K miles and bought a new 2017 Outback. The 06 Tribeca is still running, but the improved mileage and wireless technology we a nice benefit. Rick is a genuine professional as are the entire Waikam Subaru team! More