Diehl Subaru

Great sales approach with no pressure My Wife and I recently purchased a 2014 Certified Pre-Owned Subaru Outback from Waikem Subaru. We had a wonderful experience dealing with the personn My Wife and I recently purchased a 2014 Certified Pre-Owned Subaru Outback from Waikem Subaru. We had a wonderful experience dealing with the personnel at Waikem Subaru, particularly with Chris Byron (Sales) and Adrian Waikem (Finance). Chris patiently explained the characteristics of the Subaru Forester we test drove and selected a great series of roads that allowed us to easily evaluate the car's performance on different surfaces and at varying speeds. When my wife asked about the Outback, Chris brought one up and we test drove that one as well over the same course. We were not ready to make a decision that day and Chris never once tried to hurry us or pressure us into a decision. When we called 2 days later to inquire about test driving a Honda CR-V as well, Chris arranged for us to test drive both the CR-V and the Outback we had already driven. We were not ready to make a decision that day either, yet Chris once again made no move to pressure us in any way. We did start a discussion regarding the sales price of the Outback that day and Chris was calm, friendly and professional in his approach. When we decided to make an offer 2 days later, the negotiations were handled in a very friendly and professional manner. Chris and Waikem were reasonable during this process and we reached a mutually agreeable price. Chris reviewed the car's condition with the Waikem Subaru Service Manager and even helped wash the car prior to us taking possession. Chris also told us that some optional body work to touch up some minor scratches could be done immediately or in the future (at the same cost) and did not pressure us to do anything immediately. Adrian took over the process at that point and handled the financial aspects of the sale, carefully explaining our options regarding an additional extended warranty, title issues, etc. She did not try to push us into purchasing additional products or services that she thought would not be of significant value to us, but carefully explained them so that we understood our options. Both Chris and Adrian have been in contact with us after the sale to confirm that all is well and that we were satisfied with our purchase. The friendly, professional attitudes exhibited by both Chris and Adrian, coupled with the total lack of sales pressure, particularly the absence of pressure to purchase unnecessary options and/or services, was an extremely refreshing change from the pressure tactics my wife and I anticipated when we initiated the search for a new vehicle. Our experience with Chris, Adrian and Waikem Subaru in general, coupled with the great car we got at a fair price, will definitely encourage us to look at this organization again when we need a new car in the future. Curt and Linda Mitchell More

Just purchased my first Subaru I hate buying cars, but Erik Bettinger made my experience a whole lot less painful. I love my new Impreza. I appreciated meeting the Service Team. I hate buying cars, but Erik Bettinger made my experience a whole lot less painful. I love my new Impreza. I appreciated meeting the Service Team. Thanks Erik! More

Great Experience Mariah Curtis was a great and very professional Sales Associate! Her knowledge of the vehicle was incredible. We have purchased many new vehicles in t Mariah Curtis was a great and very professional Sales Associate! Her knowledge of the vehicle was incredible. We have purchased many new vehicles in the past and Mariah Curtis was the best Car Sales Associate that we have ever had. I would recommend her to anyone including our friends and family. She was very patient and explaned in detail everything that the vehicle had to offer. We left the dealership feeling very confident with the decision we had made to purchase our new Subaru Legacy and also felt comfortable with all the technology the car had to offer due to Mariah's detailed overview that she gave us on the day of the delivery of the car. Perry and Cindy Myers More

Brian Borntreger is the man! Brian made my car shopping experience easy, stress-free, and fun. I am certainly looking forward to doing business with him again in the future! Brian made my car shopping experience easy, stress-free, and fun. I am certainly looking forward to doing business with him again in the future! More

Very smooth Couldn't ask for an easier way to buy a new car. They even had the exact vehicle in stock. And the service department gave me a free oil change. Couldn't ask for an easier way to buy a new car. They even had the exact vehicle in stock. And the service department gave me a free oil change. More

Brian Borntreger was a great guy and Salesman! Brian Borntreger was a great guy! He was very helpful in all ways. Down to earth and not pushy. After I drove 5 SUV's, I chose a 2013 Subaru Forreste Brian Borntreger was a great guy! He was very helpful in all ways. Down to earth and not pushy. After I drove 5 SUV's, I chose a 2013 Subaru Forrester, which I love! Also, Adrian Waikem, Finance Manager, was very helpful and friendly. More

My experience with Brian I had a great experience at Waikem Subaru. The Subaru Specialist Brian Borntreger was very helpful and informative. He communicated updates to me in I had a great experience at Waikem Subaru. The Subaru Specialist Brian Borntreger was very helpful and informative. He communicated updates to me in a timely fashion and was very thoughtful. He fully understood the operations of the car i was considered purchasing . He was able to answer my questions to my satisfaction. He even offered to answer my questions if i ran into any problems after i purchased the car. Overall, it was a very easy and stress free experience. I would highly recommend Brian and the Waikem Subaru dealership. I would rate the experience 5 stars More

A Waikem customer forever I went to their web site and asked for information on a Subaru Forester and Olivia response was quick and gave me the answers I needed to my questions I went to their web site and asked for information on a Subaru Forester and Olivia response was quick and gave me the answers I needed to my questions. So I went to the showroom and was greeted not attacked by a friendly sales person who along with the sales manager and the finance manager made me feel comfortable like one of the family. Their honesty and professionalism was superior to any dealership I have been to in my life time. More

This was a wonderful experience!! I accompanied my 85 year old mother to Waikem Subaru to help her purchase a new Subaru that would have all the new safety features. We were fortunate I accompanied my 85 year old mother to Waikem Subaru to help her purchase a new Subaru that would have all the new safety features. We were fortunate enough to be able to be assisted by Erik Bettinger. He was extremely helpful and his customer service and attentiveness was exceptional. He was very patient and helpful with my mother, and he did his best to make her feel comfortable and safe. Because of Erik, buying a new car for my mother was a positive experience for both of us and we are both very grateful for that. He went above and beyond, and I will recommend him and the dealership to anyone I know who is looking for a new car. We had to drive over about an hour or so to get to the dealership from Chargin Falls, but it was well worth it!!! Thank you!!!!! More

Great experience I was not looking forward to looking for a new car when I was on the Internet to look for Kia and Subaru which I found in Consumer Reports as cars I w I was not looking forward to looking for a new car when I was on the Internet to look for Kia and Subaru which I found in Consumer Reports as cars I was interested in. The next day I received a call from Olivia Gehring offering to help me in my search for the right car. (That had ever happened to me before) At her suggestion I went to the appropriate showrooms and at Subaru met with Rick Spieth who showed me the cars I had in mind. I explained to Rick that I needed a car that a wheelchair could fit into and he and I found that that is a problem with some of today's cars. Rick and I even took the wheelchair around to various cars and found some that would fit. I then threw Rick another curve when I put a $ amount on the deal. He was great to work with. I have visited Rick three times regarding this matter. I also visited the Kia showroom and met with Brian Harris and explained to him the same conditions I did with Rick. Brian also spent a great amount of time showing me their models. I was surprised when the 'Soul' could not fit the wheelchair without losing seating. Brian also worked with me taking the wheelchair around to different cards and is still recommending some to me. He had the same issues that I requires for a sale and was very patient and very knowledgeable on the cars. Olivia has contacted to call me to see if I am receiving the treatment and service I need. I have a decision in mind and will be buying a car from Waikem in the next week or so. I have nothing but respect for your team Rick, Brian and Olivia. I am sorry that I can not be buying a car from each of your fine salesman. More