Diehl Subaru

Perfect Car Buying Experience!!! I worked with Erik Bettinger, Adrian Waikem, and the manager Bob Russell, I got a GREAT deal on the perfect Subaru Legacy, Erik was very knowledgeable I worked with Erik Bettinger, Adrian Waikem, and the manager Bob Russell, I got a GREAT deal on the perfect Subaru Legacy, Erik was very knowledgeable, the whole staff was very kind and easy to work with to get me where I needed to be. They also respected my time frame and got me out on time so I could get to work. This is my 1st Subaru, and I cannot recommend the brand or the dealership any higher. They are all great! I will definitely be returning to purchase future vehicles here!!! More

Buying a car Rick was a great salesman. He didn't make me feel pressured to buy, but got me in the payment area I wanted. Rick is an all-around nice guy. Rick was a great salesman. He didn't make me feel pressured to buy, but got me in the payment area I wanted. Rick is an all-around nice guy. More

Potential buyer beware On 9/4/17 my wife and I visited waikem Subaru to test drive a 2017 forester. We dealt with sales rep Lisa Randazzo. We were shown a couple of cars and On 9/4/17 my wife and I visited waikem Subaru to test drive a 2017 forester. We dealt with sales rep Lisa Randazzo. We were shown a couple of cars and test drove the forest green car which we both liked very much. After we discussed price we gave a $500.00 credit card deposit to hold the car so we could think it over. I did some local internet price searches and found their offer to be 1500-1800 higher than other local prices. We then decided a truck that we had looked at previously would better suit our needs. I called the dealership on 9/5 to cancel the purchase and asked that the deposit be credited back to my wife's card. I was told that would be no problem and thought we would see the credit in a few days. 2 1/2 weeks later I called the sales reps number on the business card during business hours . There was no answer so I left a message that the credit had not posted. I didn't get a reply so we filed a dispute with Discover Card and finally received a credit on 10/29/17. I work in the credit card industry and know it takes about 48-72 hours for a credit to show. This transaction brings up questions regarding this businesses ethics, reliability, judgement, personnel, customer focus among others. I would not visit this dealership again or recommend it due to the lack of professionalism and credibility shown during this transaction. It should never take 35 business days for a credit back to a credit card and customer calls should be returned in a timely fashion. This business took down our contact information during our visit and never once called my wife or myself regarding this transaction. We are currently enjoying our 2017 Nissan truck that we bought at a great price and had the best buying experience. Stay focused on the customer! I edited this review to correct the sales representative's name after finding the business card. To date there has been no comment from the dealer. Seems like a pattern of ignoring the customer. More

First Subaru I just purchased my first Subaru and my salesman Rick Ballas was the best! He was so helpful and made sure I got the car I wanted! Thank you for every I just purchased my first Subaru and my salesman Rick Ballas was the best! He was so helpful and made sure I got the car I wanted! Thank you for everything Rick! More

2018 Forester purchase Just bought my third Forester off Rick Ballas and the Waikem team. That alone speaks to how highly I regard Rick as a top notch sales person and the Just bought my third Forester off Rick Ballas and the Waikem team. That alone speaks to how highly I regard Rick as a top notch sales person and the whole team at Waikem for how well they have treated me , not only at the time of sale but throughout my ownership of these vehicles. That is why I will keep coming back. More

Recent Forrester purchase We have purchased a 2018 new Subaru Forrester last week. In this transaction we worked extensively with Rick Ballas and with Adrian Waikem. They each We have purchased a 2018 new Subaru Forrester last week. In this transaction we worked extensively with Rick Ballas and with Adrian Waikem. They each worked with us to find the best deal add all as betting exactly what we needed. Rick had gone over the call of duty to answer our questions even on his day off. Adrian identified the best financing option that fits our needs. It was a pleasant and treating experience. More

Great experience We have purchased two vehicles from Waikem and specifically from Rick Ballas. He is knowledgeable and takes the time to make sure your questions are We have purchased two vehicles from Waikem and specifically from Rick Ballas. He is knowledgeable and takes the time to make sure your questions are answered about the vehicles. Tami Chaney in the service department is excellent and trustworthy. More

Rick Spieth - an incredible salesman I bought my 3rd Subaru from Rick this month. I've driven driven a Forester and an Outback and now I'm driving my 2nd Outback. The reason that I deal I bought my 3rd Subaru from Rick this month. I've driven driven a Forester and an Outback and now I'm driving my 2nd Outback. The reason that I deal with Rick, besides the fact that he is very handsome, is that he is a no nonsense, straight shooting, salesman. Rick is pleasant and honest during negotiations. Rick is the person who originally suggested that I test drive a Subaru and I've always had great experiences with my Subaru's. I don't know if I will ever go anywhere else for a car. As always thanks Rick for making my car buying experience easy and smooth. Diane Giovannelli More

1st Subaru I signed a lease today for my first Subaru with the help of Rick Spieth. He took the time to let me test drive several different cars when I wasn't q I signed a lease today for my first Subaru with the help of Rick Spieth. He took the time to let me test drive several different cars when I wasn't quite sure exactly what I wanted. I never felt pressured to make a decision and am thrilled with my Impreza!! More

IT WAS GREAT THANKS TO JEFF ROSHONG FOR GETTING ME INTO A GREAT VEHICLE. I WAS JUST LOOKING NOT READY TO BUY BUT JEFF SHOWED ME A 2015 ESCAPE AND IT WAS PERFECT. W THANKS TO JEFF ROSHONG FOR GETTING ME INTO A GREAT VEHICLE. I WAS JUST LOOKING NOT READY TO BUY BUT JEFF SHOWED ME A 2015 ESCAPE AND IT WAS PERFECT. WE ENDED GETTING THE DEAL DONE. THANKS AGAIN JEFF More