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Diehl Kia of Massillon - Service Center

Massillon, OH

4.3
175 Reviews

176 Reviews of Diehl Kia of Massillon - Service Center

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February 28, 2024

Customer service is the best . A associates are great Lexie at the front desk is great.A great dealership Thank You More

by mcinnes1942
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Gutherie
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 28, 2024

I received great service . your staff inside and in the the garage very helpful. They finished faster than I expected!! More

by erwhite1750
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Gutherie
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 27, 2024

Very fast service. Everyone was helpful and knowledgeable. I will always take my vehicle there. More

by tiannamahaffey
Recommend Dealer
Yes
Employees Worked With
Lexie
February 25, 2024

I always leave pleased. This dealership takes good care of car and my family. I'll always come back. More

by SWILSON8734
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Gutherie
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Molly
February 25, 2024

i had a very bad experience with the service dept in September. had David from Diehl not called me to apologize, i never would have stepped inside Diehl again. as to my oil change, wait time for an app More

by GOLFMAN90S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lexie Reiman
February 25, 2024

Great service as always. Everyone is always friendly and very helpful. Wouldn't trust anyone else with my vehicle. More

by theresahayes5270
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Gutherie
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 24, 2024

Great service with excellent customer service representative. (Lexi). She was very thorough and explained everything ( time/ cost ) . More

by Curt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Gutherie
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 19, 2024

This dealership’s service center is average at best. The scheduling tool is clunky and non responsive. They are two weeks out on all service requests. They do a poor job double checking their work. Wish More

by JMILLER62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Donnie Gutherie
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 18, 2024

My experience during my maintenance was very satisfying. The GM Job sh of Kia of Aliance told me to take my business elsewhere when i just bought the car from them. So i did and im glad i did. Nobody should More

by tb0873
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Gutherie
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 15, 2024

Very efficient and very friendly service. Very knowledgeable and great to schedule on the website More

by krysten21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/a
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