Diehl Kia of Massillon - Service Center

Great service with excellent customer service representative. (Lexi). She was very thorough and explained everything ( time/ cost ) . representative. (Lexi). She was very thorough and explained everything ( time/ cost ) . More

This dealership’s service center is average at best. The scheduling tool is clunky and non responsive. They are two weeks out on all service requests. They do a poor job double checking their work. Wish The scheduling tool is clunky and non responsive. They are two weeks out on all service requests. They do a poor job double checking their work. Wish it were better… but no More

My experience during my maintenance was very satisfying. The GM Job sh of Kia of Aliance told me to take my business elsewhere when i just bought the car from them. So i did and im glad i did. Nobody should The GM Job sh of Kia of Aliance told me to take my business elsewhere when i just bought the car from them. So i did and im glad i did. Nobody should ever go to kia of alliance, if I could I would give them back their car and go to Dehli More

Very efficient and very friendly service. Very knowledgeable and great to schedule on the website Very knowledgeable and great to schedule on the website More

Comfortable, relatively speedy, suggestive. I will have my oil changed there for the foreseeable future I will have my oil changed there for the foreseeable future More

Mollie and Lexie were very professional, not to mention warm+ friendly +helpful . i would highly recommend Diehl Kia! warm+ friendly +helpful . i would highly recommend Diehl Kia! More

The lemon dealer Bought a brand new 2019 sonota after only 900 miles on it the engine started making loud noises took it in to service they it was nothing serious and Bought a brand new 2019 sonota after only 900 miles on it the engine started making loud noises took it in to service they it was nothing serious and could fix it but they didn't have the parts so they told me they didn't have a loaner so the drop me off a local car rental to pick up a rental so I go in and they tell me they dont have a car for me so I call them back so they can come back and get me them I come back to the dealer and they say it fixed they told me they test drove it so I get back in the car and start driving home and it's worse than it was before I brought it in so I'm stuck with a brand new car with a bad engine buyer beware More

poor diagnosis Poor diagnosis led to 3k of repairs that were not needed. Then told that a new engine was needed. Would go for up to a week with no updates. Now has h Poor diagnosis led to 3k of repairs that were not needed. Then told that a new engine was needed. Would go for up to a week with no updates. Now has had for three weeks and still not resolved. Service representative only called when more money was required but never returned my call. Disappointed. More

Routine Service This is my second visit to the Kia service department, and it will definitely not be my last. The entire staff is always so friendly and takes the tim This is my second visit to the Kia service department, and it will definitely not be my last. The entire staff is always so friendly and takes the time to talk to you instead of hurrying you out for the next paying customer. Service is always performed perfectly, and additional services that may be required are presented without any pressure for me to do them. More

been waiting for 40 days I have never been treated with such service and lack of caring. Took my 09 kio to them for a rust concern and pictures were taken . emails sent and st I have never been treated with such service and lack of caring. Took my 09 kio to them for a rust concern and pictures were taken . emails sent and still no responce. i have even offered to pay cash but i am still waiting. More