Diehl Kia of Massillon - Service Center

Paul, who is in sales, did a great job getting me in the right vehicle. I appreciate his efforts in checking things off my list. right vehicle. I appreciate his efforts in checking things off my list. More

If I didn’t pre pay for my oil change I wouldn’t come back… I will never by a car from this company again! back… I will never by a car from this company again! More

If you have a question they call you back and take care of of the situation. of of the situation. More

My service representative did a great job of explaining the service I as given and also answered some questions I had asked. the service I as given and also answered some questions I had asked. More

The girls that meet you when you arrive have always been great. The work on my vehicles have not been the greatest. Always have to come back because of something the technician did or the new part didn’t wo great. The work on my vehicles have not been the greatest. Always have to come back because of something the technician did or the new part didn’t work. Not happy about that…missing work/income on top of spending unnecessary gas! More

I dealt with Jaime Lowe in the service department. She is one of the best service reps I have dealt with. All work was done perfect. She is one of the best service reps I have dealt with. All work was done perfect. More

Very kind and curious help to under your problem and give you the best service you the best service More

Service was prompt and friendly. Information was shared about upcoming service requirements with easy-to-understand details. Information was shared about upcoming service requirements with easy-to-understand details. More

I hate surveys. I asked you to stop sending them to me, yet you continue to ignore me. So anytime you send me a survey, you will get a 1 star rating. Service was goo I asked you to stop sending them to me, yet you continue to ignore me. So anytime you send me a survey, you will get a 1 star rating. Service was good. But I will never buy another car from you because I ended up getting screwed with a $3000 “finders fee” if I wouldn’t have needed the car so badly at the time I would have walked out. So now you will never sell me or my family another car. I hope that $3000 was worth it to you. Between my wife, kids and myself, you will be missing out on 8-10 cars. Enjoy that $3000. More

Molly is always so friendly and efficient, she takes great care of me!! She's the best! great care of me!! She's the best! More